2-Request for Information Questionnaire.docx
DOCX document 45 KB Posted
- Solicitation number
- TCH2133104F1
- Issued by
- Florida
About this file
This is a Request for Information (RFI) questionnaire issued by a Florida county to evaluate vendors for Patron Point (Springshare) library software, designed to determine whether the specified product is available from multiple providers or if acceptable alternatives exist. The RFI seeks vendor responses across four primary functional categories: hosting and core registration capabilities, email and messaging functionalities, engagement and analytics tools, and ecosystem integration via API. Vendors must indicate whether their proposed solutions fully satisfy, partially satisfy, or do not meet each requirement, with particular emphasis on cloud-based SaaS hosting, duplicate account detection, address verification against USPS databases, automated email notifications with delivery tracking, drag-and-drop email builders, digital library card renewal automation, customizable newsletter distribution, SMS messaging capabilities, patron feedback survey tools, custom reporting with automated delivery, and third-party API integration with ILS/LSP platforms and e-resource providers.
The RFI explicitly states this is not a request for pricing or a purchase commitment, but rather an information-gathering mechanism to support the county's evaluation of sole source or sole brand designation justification. Vendors must complete the questionnaire by identifying their role (manufacturer/developer, authorized reseller, or other), proposing their specific product or service, and providing detailed explanations for each requirement response. The questionnaire includes an "Overall Equivalency/Exceptions" section requiring vendors to identify any requirements their product does not fully satisfy and to describe material differences from the identified Patron Point solution. No specific response deadline, award date, contract term, or pricing information is included in this questionnaire document.
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Other files
| File | Type | Posted |
|---|---|---|
| 1-Supporting Documentation for Request for Information (RFI).pdf |
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Text version
Request for Information Questionnaire Libraries - Patron Point (Springshare) Software Vendor Instructions:
Provide responses to the questions below through the BPRO Requested Information section. Include any relevant specifications and/or supporting documentation related to the product you are offering. This information will be used by the County to determine if the specified commodity or service is available from multiple providers, or if an alternate commodity or service is available that would meet the County’s needs.
Response Information
| Vendor Name: |
| Click or tap here to enter text. |
| Proposed Product/Service: |
| Click or tap here to enter text. |
| Manufacturer/Developer: |
| Click or tap here to enter text. |
| Vendor Role: |
| ☐ Manufacturer/Developer ☐ Authorized Reseller ☐ Other: Click or tap here to enter text. |
| # |
| Differentiating Requirement |
| Response |
| Vendor Explanation |
1. Hosting & Core Registration
| 1a |
| Is your software a fully hosted, cloud-based (SaaS) solution? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 1b |
| Does the system automatically scan for and block duplicate accounts during the registration process? |
☐ Yes ☐ Partially ☐ No
| Click or tap here to enter text. |
| 1c |
| Do you offer integrated address verification (e.g., matching against USPS or geo-location databases) to ensure patrons live within our service area? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 2. Email & Messaging Capabilities |
| 2a |
| Can the system send automated email notifications to patrons, and does it provide delivery tracking (e.g., opens, bounces, clicks)? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 2b |
| Does your platform include a drag-and-drop email builder that supports customizable templates? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 2c |
| Can the system automatically manage digital library card renewals and send automated email reminders when an account is about to expire? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 2d |
| Does the software include native tools to create, target, and distribute customizable library newsletters? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 2e |
| Does your platform natively support sending automated text messages (SMS) to patrons? |
| ☐ Yes |
☐ Partially ☐ No Click or tap here to enter text.
3. Engagement & Analytics
| 3a |
| Does the system include built-in tools to create, send, and analyze patron satisfaction or feedback surveys? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 3b |
| Can we build custom reports within the platform and schedule them for automated email delivery? |
| ☐ Yes |
☐ Partially ☐ No
| Click or tap here to enter text. |
| 4. Ecosystem Integration |
| Can your software integrate via API with third-party library platforms (such as your ILS/LSP, e-resource providers, or authentication services)? |
| ☐ Yes |
☐ Partially ☐ No Click or tap here to enter text.
Overall Equivalency / Exceptions Identify any requirement the proposed product/service does not fully satisfy and describe any material differences from the product/service identified in the RFI.
Click or tap here to enter text.
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