Payment Processing ServicesBid Documents

The Indiana Department of Administration, on behalf of the Indiana Office of Technology, is issuing a Request for Information (RFI 26-86377) to gather comprehensive insights on enterprise-level payment processing services for state agencies in Marion County. The RFI seeks detailed vendor information on centralized payment processing capabilities that would support electronic payment acceptance across multiple channels, including credit card, debit card, and electronic check transactions through agency websites, mobile applications, and in-person platforms. Vendors must provide extensive information about their solution's functionality, implementation approach, project timeline, company background, technical capabilities, security protocols, and training programs. The RFI requires respondents to submit detailed responses addressing solution descriptions, deliverables, project experiences, references (with a preference for state government clients), and comprehensive cost structures. Critical submission deadlines include January 23, 2026, for written questions, February 2, 2026, for state responses to questions, and the final response submission deadline of February 13, 2026, at 3:00 PM Eastern Time. Evaluation will focus on vendors' ability to support a standardized enterprise payment processing platform, with responses limited to 15-20 pages in Microsoft Word format.

The RFI does not appear to have specific set-aside designations or restrictions on respondent types, and no incumbent vendors are explicitly identified. The state is exploring a transition from its current dual-vendor model to potentially a multi-vendor approach, with a focus on streamlining operations and reducing administrative overhead. Vendors must demonstrate compliance with Indiana's infrastructure requirements, particularly the Risk and Assurance Management Program (RAMP) aligned with NIST 800-53 Revision 5 standards, with a strong preference for cloud-based solutions deployed in state-owned tenants through Microsoft Azure or Amazon Web Services. The state is interested in various pricing models, including transaction-based fees, convenience fees, flat monthly or annual fees, and potential revenue-sharing arrangements. While no specific budget range is provided, the RFI indicates the state's intent to evaluate comprehensive payment processing solutions that can potentially generate revenue and introduce innovative payment services and channels. Importantly, this RFI is exploratory and does not establish binding contractual obligations, but the state reserves the right to limit future competitive solicitation to vendors responding to this initial information request.