Monitored Visitation Services

The Maine Department of Health and Human Services, Office of Child and Family Services is soliciting proposals for Monitored Visitation Services across four districts with proposals due August 14, 2026, and an informational meeting scheduled for July 24. The state anticipates making four awards, one per district, covering District 1/2 (York, Cumberland, Sagadahoc counties), District 3 (Androscoggin, Oxford, Franklin counties), District 5 (Kennebec, Somerset counties), and District 6 (Penobscot, Piscataquis counties).

Vendors must provide monitored visitation services for children in out-of-home placements with estimated monthly hours ranging from 500 to 700 depending on district. Services must operate Monday through Friday, 7:00 a.m. to 7:00 p.m.; Saturdays, 7:30 a.m. to 7:00 p.m.; and Sundays, 12:00 p.m. to 5:00 p.m. All staff must undergo background checks and mandated reporter training prior to service delivery. Vendors must maintain video recording capabilities, complete documentation within five business days of each visit, and enter all notes into the Department's Child Welfare Information System. Performance measures include scheduling 90 percent of referrals within seven calendar days, intervening 100 percent of the time when child safety is compromised, and providing services to 100 percent of appropriate referrals up to authorized units.

The initial contract period runs October 1, 2026, through September 30, 2028, with two optional two-year renewal periods. Cost proposals must be submitted as a single all-inclusive rate per unit (one hour of monitored visitation), with the state requesting best value pricing in initial submission and declining to seek best and final offers. Proposals are evaluated on a 100-point scale: Organization Qualifications and Experience (30 points), Proposed Services (40 points), Cost Proposal (25 points), and Budget Narrative (5 points). The lowest cost proposal receives full cost points; others are scored proportionally.

Questions are due July 28, 2026, at 4:00 p.m. local time. Notice of Intent to Bid is due August 7, 2026, by 4:00 p.m. local time. Contract execution requires approval by the State Procurement Review Committee.