Microsoft Dynamics GP 2018

The Hawaii Housing Finance and Development Corporation (HHFDC) is soliciting bids for maintenance of Microsoft Dynamics GP 2018 R2 under IFB No. 27-001-FMB, with bids due September 10, 2026 at 4:00 PM Hawaii Standard Time and questions due August 27, 2026. Award is to the lowest responsive and responsible bidder; no pre-bid conference or site visit will be held.

The scope covers software license renewals (nine Full User CALs, two Self Service User CALs, Customization Pack, Extended Pack, Microsoft SQL Server 2019 Standard Edition licenses, and four add-on modules spanning project tracking, collections management, and investments/loans management), technical support, and consulting services. Technical support must achieve response times of less than three hours for ticket initiation and less than 48 hours for resolution; consulting services must respond within 24 hours. Total technical support and consulting hours are estimated at approximately 450 hours over the contract period (160 hours Year 1, 160 hours Year 2, and 175 hours Year 3). The Business Ready Enhancement Plan (16% of license cost) is included. Bidders submit hourly rates for consulting services; all other pricing is unit-based. A mandatory $20,000 contingency allowance applies to each of Years 1 and 2. The server resides on HHFDC premises with work performed remotely as directed.

The contract term is three years effective October 29, 2026 through October 31, 2029, with one optional one-year-six-month renewal ending April 30, 2031. Award is contingent on Department of Human Resources Development approval of a Request for Exemption from Civil Service (RECS) for each 12-month service period. State General Excise Tax of 4.712% is applied to the subtotal. A mandatory HIePRO transaction fee of 0.75% of the award amount (not to exceed $5,000) is payable to NIC Hawaii. Bidders must maintain commercial general liability insurance of $1,000,000 per occurrence with $2,000,000 aggregate, automobile liability of $1,000,000, and workers' compensation coverage. Bids cannot be withdrawn for 90 days after opening unless the Procurement Officer approves an extension. If selected as lowest responsive bidder, the bidder must submit the original offer with bid bond (if required) within five working days of notification of intent to award. Bidders must be currently authorized to do business in Hawaii and comply with all federal and state non-discrimination, fair housing, and campaign contribution laws. Procurement Officer is Dean Minakami; questions may be directed to Gayle Nishimoto at gayle.k.nishimoto@hawaii.gov. All submissions are through the Hawaii eProcurement System (HIePRO).