MANAGED PRINT SERVICES

The Medical University of South Carolina (MUSC) is seeking a comprehensive Managed Print Services (MPS) provider through an Invitation for Bid process in Charleston County. The procurement involves managing 203 document output devices across multiple campus locations, including printers, copiers, fax machines, and multifunction units from manufacturers such as Dell, Hewlett Packard, Sharp, and Xerox. The selected vendor must maintain 98% monthly device uptime, provide 4-hour onsite service response times, and deliver supplies within two business days of notification. Pricing is structured on a per-impression model, not exceeding $0.01 per black-and-white impression and $0.09 per color impression, with repair and parts included. Key requirements include maintaining a local warehouse in the Charleston area, providing consolidated monthly billing with departmental breakdowns, and offering both in-person and virtual training services. The solicitation's critical dates include a non-mandatory pre-bid conference on May 21, 2024, at 11:00 AM via Microsoft Teams, a question deadline of May 21, 2024, at 5:00 PM EST, and proposal submissions due on June 17, 2024, at 10:00 AM EST. Award notification is anticipated on June 24, 2024.

The procurement appears to be an open competition with no specific set-aside designations for disadvantaged enterprises. Vendors must be registered with the State of South Carolina to submit offers and must acknowledge receipt of any amendments. The contract term spans two years with four optional one-year renewal periods, creating a potential maximum contract duration of five years from July 1, 2024, to June 30, 2029. Contractor personnel will be required to obtain MUSC identification badges and comply with the institution's tobacco-free campus policy. No trade-in, purchasing, or leasing of document output devices is permitted under the contract. The vendor must exclusively use original equipment manufacturer (OEM) consumables and parts, prohibiting remanufactured toners. While a specific budget range is not explicitly stated, the device inventory indicates an annual print volume of 156,681 pages (108,164 black-and-white and 48,517 color), which can help potential bidders estimate the contract's potential value. Award will be made to the lowest responsible and responsive bidder based on the specified pricing and service requirements.