Ivanti Neurons for ITSM Implementation Professional Services

The State of West Virginia Department of Administration Purchasing Division, on behalf of the West Virginia Office of Technology (WVOT), is requesting quotes for Ivanti Neurons for ITSM Implementation Professional Services under CRFQ OOT2700000004, with quotes due August 12, 2026 at 1:30 p.m. Questions are due August 4, 2026 at 3:00 p.m.

The scope comprises three line items: an Enterprise Technical Relationship Manager (TRM) Subscription with implementation (no training); Professional Services and Implementation Year 1 (444 estimated hours); and Professional Services and Implementation Year 2 (384 estimated hours). The procurement references SKU SVCS-TSM-ENT-ASSURE and manufacturer specification 81112201. Vendors must address qualifications, implementation approach, timeline, resource allocation, and performance standards in their proposals.

Bidders must submit pricing proposals; individual unit prices and total contract amount are not specified in the solicitation. The contract follows West Virginia's centralized purchasing procedures and is designated a Central Contract with Fixed Amount structure. Delivery address is the West Virginia Office of Technology, Building 5, 10th Floor, 1900 Kanawha Boulevard East, Charleston, West Virginia. Direct inquiries to Toby L. Welch, assigned buyer, at (304) 558-8802 or toby.l.welch@wv.gov. All offers are subject to the terms and conditions in the full solicitation documentation.