HQOTTS2704 - cisco smartnet maintenance renewal - 2026-2027

The State of Maryland Department of Transportation is soliciting bids for Cisco SmartNet maintenance renewal services under Small Business Reserve (SBR) restriction, with bids due July 27, 2026. This procurement is limited to qualified small business vendors.

The scope encompasses renewal of Cisco SmartNet Basic 8x5x Next Business Day maintenance support for over 70 line items of existing state IT infrastructure, including wireless access points, Catalyst network switches, ASR1001-X and IR1821 routers, Firepower 1010 ASA firewalls, and IE-2000 industrial ethernet switches, along with DNA software subscriptions. Each line item carries a single unit quantity with support levels extending through specified Last Date of Support windows ranging from July 2027 through December 2031. The contract term runs from various start dates (June through October 2026) through October 31, 2027.

The bid sheet specifications document (HQOTTS2704 - BID SHEET SPECIFICATIONS.xlsx) lists individual serial numbers and manufacturer part numbers for each asset but does not populate unit or total costs, requiring offeror pricing submission. Bidders must provide offeror name, company address, EIN/Tax ID, and authorized signatory information on the bid sheet.

Addendum #3, issued July 23, 2026, extended the original deadline from July 23 to July 27, 2026. Addendum #2, issued July 16, 2026, designates Cisco contacts Matt Evans (Renewals Manager) and Kelsey Ostoj for resolving quote-related discrepancies during the bidding process. Addendum #1 contains additional modifications or clarifications to the base solicitation; bidders must comply with terms in both the original solicitation and all addenda.