GVRA Case Management System

The Georgia Department of Administrative Services (DOAS) and the Georgia Vocational Rehabilitation Agency (GVRA) are procuring a comprehensive Case Management System (CMS) solution through a competitive Request for Proposals (RFP). The procuring entity seeks a single supplier to design, develop, and implement an integrated case management platform that streamlines processes and enhances user experience for staff members, clients, and partner organizations across GVRA's five statutory programs. Key deliverables include the CMS software solution, project management and implementation services, comprehensive training and support for all user groups, and system documentation. Evaluation criteria include technical capabilities, vendor experience, implementation methodology, training and support plans, and total cost of ownership. Mandatory response documents include the Mandatory Response Worksheet, Mandatory Scored Response Worksheet, Additional Scored Response Worksheet, Cost Proposal Worksheet, Supplier Responsibility Questionnaire, Supplier Cloud Use Questionnaire, Tax Compliance Form, Requirements and Capabilities Matrix, Department of Audits Immigration and Security Form, Trade Secret Affidavit, and a red-lined copy of the contract template with exceptions and legal commentary. A non-mandatory Bidders' Conference was held on November 20, 2025, at 1:30 p.m. ET via webinar. Written questions from prospective suppliers must be submitted by December 2, 2025, at 5:00 p.m. ET, with responses provided on or about December 5, 2025. Proposals are due January 7, 2026, by 2:00 p.m. ET and must be submitted through the Team Georgia Marketplace procurement platform. All communications regarding the solicitation must be directed exclusively to the Issuing Officer, Elizabeth Wardingley (Elizabeth.Wardingley@doas.ga.gov; 470-737-3630), and suppliers are prohibited from contacting any other state staff members.

Subcontracting is not permitted due to federal funding regulations, and all services must be provided directly by the selected vendor. The procurement does not specify any designated set-asides for disadvantaged enterprises or minority-owned businesses. No incumbent vendors or current contractors are identified in the available documentation, nor is any existing infrastructure or legacy technology specifically referenced as requiring integration. The RFP is open to qualified private sector suppliers capable of delivering a comprehensive, integrated solution that meets GVRA's requirements. While specific budget ranges or award values are not disclosed in the available information, cost will be evaluated as a primary criterion on total cost of ownership. The State of Georgia reserves the right to reject any response from suppliers who violate communication restrictions or fail to comply with submission requirements.