FY27 Maintenance & Technical Support for Emergency

The City of Jacksonville is soliciting for maintenance and technical support for Emergency-PRO EMS Workstation Software for fiscal year October 1, 2026 through September 30, 2027, with proposals due October 14, 2026. This is a single-source procurement; Documed Systems International, Inc. is the sole authorized provider of the software and maintenance services, and market research confirmed no equivalent alternative suppliers exist.

The scope covers annual software maintenance, technical support, and all normal software upgrades released during the contract period. The software supports rescue and medical services operations for the Jacksonville Fire and Rescue Department.

The contract value is $24,975.00 for the one-year term. The incumbent vendor is Documed Systems International, Inc. The procurement is categorized under UNSPSC code 920.45 (software maintenance and support). Place of performance and service delivery is Jacksonville, Florida, with the City of Jacksonville's receiving point at 214 North Hogan Street, 9th Floor, Jacksonville, Florida 32202.

The procurement buyer is Carmella Spitler; inquiries may be directed to CSpitler@coj.net. Protest procedures are governed by Jacksonville Ordinance Code (Jax P-Code) and administered by the Jacksonville Procurement Awards Committee (JPAC). A written Notice of Protest must be filed within ten business days of solicitation posting to challenge specifications, or within forty-eight hours after posting of a recommended award. Notices of Protest are delivered to the Chief of Procurement via hand-delivery, mail, or email to dustinf@coj.net at 214 N. Hogan Street, 8th Floor, Jacksonville, Florida 32202.