SS Confirmation Letter 2026.pdf

This is a confirmation letter from the State of Florida regarding software support services for PRO EMS Workstation Software. The letter confirms the state's intent to proceed with maintenance and technical support services for the emergency services software system in fiscal year 2027. The document serves as official notification to the vendor of the award decision and establishes the framework for the upcoming contract period. Specific details regarding contract start dates, service level requirements, and technical support parameters are outlined to ensure continuity of operations for the state's emergency management systems.

The confirmation letter establishes the contractual relationship between Florida and the selected vendor for FY27 operations. The letter documents the state's commitment to maintaining robust technical support for the PRO EMS Workstation Software platform, which supports emergency response operations across the state. This continuation of service ensures that the state's emergency management infrastructure remains operational and supported throughout the fiscal year, with the vendor responsible for providing timely maintenance, updates, and technical assistance as needed to sustain the software system's performance and reliability.