FY2026/2027 Maintenance and Technical Support of Custom CAMA system

The Duval County Property Appraiser's Office (DCPA) is procuring annual maintenance and technical support for its Custom Computer Assisted Mass Appraisal (CAMA) system via single-source award to Aumentum Technologies, Inc., with proposals due August 7, 2026. This is a sole-source procurement based on Aumentum's exclusive status as the proprietary developer and only authorized provider of maintenance and technical support for the custom system.

The scope encompasses software maintenance, system updates, troubleshooting assistance, security patches, and compliance enhancements necessary to sustain property valuation, parcel data management, and tax record administration. The CAMA system serves as the core platform for the Property Appraiser's Office and directly supports tax collection, a significant revenue source for Jacksonville operations. No alternative vendors possess legal authorization or technical expertise to maintain the system without compromising performance, security, and data integrity, as documented in the single-source justification and market research conducted by the DCPA.

The contract value is $349,504 annually, with quarterly billing at $87,376. The contract period is October 1, 2026 through September 30, 2027, with continuation anticipated. Pricing is broken into three line items: Custom CAMA Real Estate Basic Support at $234,168 annually, Custom CAMA Personal Property Data Basic Support at $59,420 annually, and Managed Support Services at $55,916 annually. Place of performance is 231 East Forsyth Street, Suite 270, Jacksonville, Florida 32202. The City of Jacksonville's Finance & Administration Department, Procurement Division, is executing the procurement on behalf of the DCPA. Ruth Keith is listed as the buyer contact. The incumbent is Aumentum Technologies under existing Contract FL1302019DCPA. Procurement protest procedures per Jacksonville ordinance (effective July 1, 2024) are available; protests must be filed within ten business days of solicitation posting or forty-eight hours of award notification.