Agency Memo - signed.pdf

This Agency Memo documents the Duval County Property Appraiser's Office (DCPA) decision regarding continuation of software maintenance and technical support services for its Custom Computer Assisted Mass Appraisal (CAMA) system. The DCPA seeks to maintain its annual service agreement with Aumentum Technologies, Inc. to ensure uninterrupted access to system updates, troubleshooting assistance, security patches, and compliance enhancements. The CAMA system serves as the core platform for assessing property values, managing parcel data, and maintaining tax records for the county. The service agreement is essential to sustaining operational efficiency in property appraisal and tax roll management functions that directly support county revenue generation.

The memo confirms that property tax revenue derived from accurate property valuations represents a significant funding source for essential City operations. By continuing the maintenance and technical support agreement with the incumbent contractor, Aumentum Technologies, Inc., the DCPA ensures system reliability and regulatory compliance necessary for tax administration. The contract covers FY2026/2027 and addresses the critical need for ongoing vendor support to prevent service disruptions that could impact property assessment timelines and tax collection processes.