Enterprise resource planning (ERP) software and services RFP

The City of Burbank, California is requesting proposals for Enterprise Resource Planning software and services to replace its current Oracle EBS 12.2.10 system, with proposals due November 12, 2026 at 4:00 PM PST and a non-mandatory pre-proposal conference on October 14, 2026 at 1:30 PM PST.

The City seeks a fully cloud-based SaaS ERP solution with integrated Finance, Human Resources/Payroll, Procurement, Supply Chain, Asset Management, Budgeting & Planning, and Enterprise Reporting & Business Intelligence modules. The implementation must serve approximately 1,298 full-time and 255 part-time/temporary employees across all City departments and Burbank Water and Power utility. Scope includes data migration from legacy systems, system configuration, testing, training, and ongoing support. Key interface requirements address 21 existing systems including Oracle EPM, Oracle WAM, Oracle CCS, ePLAS permitting, FASTER fleet management, Telestaff time entry, NeoGov recruitment, Target Solutions learning management, ESRI GIS, CalPERS, and multiple payroll and benefits processors.

Offerors must meet ten Minimum Qualifications: five years of continuous ERP implementation experience; successful completion of at least three public-sector ERP implementations within seven years (with at least one in California); current active implementation experience for a public-sector agency; demonstrated data conversion experience; qualified project management leadership; and three client references. The City reserves the right to award multiple contracts and to split the award between two or more offerors. Joint proposals are permitted and must identify one primary contact.

Proposals must be organized into three submission packages: Package I (primary submission with Acceptance Requirements, Interfaces, and Staffing Level of Effort workbooks; sample agreements; and litigation disclosure), Package II (Price Proposal workbook with five-year cost detail), and Package III (Minimum Qualifications Form). Excel workbooks must be submitted in XLS or XLSX; other documents in PDF or DOCX. Evaluation uses best value criteria: software functionality (20%), technology and system capabilities (20%), implementation qualifications and experience (25%), price (20%), legal provisions (10%), and offeror information (5%). Evaluation occurs in three rounds: written proposal evaluation, software demonstrations and interviews (November–December 2026), and Request for Clarification/Discovery sessions (February 2027). Contract negotiations and City Council approval are anticipated Summer 2027, with implementation beginning in 2027 under a multi-year term. Proposals must remain valid for 180 days with potential three-month extension.