Case Management Software

The Delaware Department of Labor, Division of Vocational Rehabilitation (DVR) is seeking a comprehensive web-based case management software solution through a Request for Proposal (RFP) released on September 11, 2025, with proposals due by October 17, 2025, at 4:00 PM local time. A pre-bid meeting is scheduled for September 26, 2025, at 2:00 PM. The procurement aims to acquire a robust software system that supports individualized service planning, case documentation, eligibility tracking, financial authorizations, and reporting for DVR staff and stakeholders statewide. The selected solution must provide secure web-based access with role-based permissions, ensuring compliance with federal and state regulations including Section 508 and HIPAA. Technical requirements mandate multi-factor authentication, data encryption, disaster recovery protocols, and 24/7 system availability with a minimum 99.79% uptime. Vendors must demonstrate capabilities for comprehensive case management functionality, including integration with existing digital communication platforms and the ability to support vocational rehabilitation services for individuals with disabilities.

While specific set-aside designations are not explicitly detailed in the documents, the RFP indicates a comprehensive procurement approach with an initial contract term from April 1, 2026, to March 30, 2027, and potential renewal options through negotiation. The pricing structure requires an all-inclusive approach covering licensing, hosting, maintenance, updates, support services, and system enhancements, with no hidden fees permitted without prior written approval. The proposed solution includes tiered licensing options ranging from 25 to 100 users, with pricing that encompasses annual licensing, hosting, maintenance, system updates, support services, training, and optional enhancements such as mobile access and advanced analytics. Optional modules include workflow or form development at hourly rates, and potential AI tool integrations. While specific budget ranges are not definitively stated, the comprehensive pricing model suggests a sophisticated enterprise-level software procurement with significant investment potential, likely in the six-figure annual range, reflecting the complex requirements of a statewide vocational rehabilitation case management system.