LAB25454-CASE_MANAG-appB.xlsx
XLSX spreadsheet 9 KB Posted
- Attached to
- Case Management Software
- Solicitation number
- LAB25454-CASE_MANAG
- Issued by
- New Castle County, Delaware
About this file
This document appears to be a pricing and licensing spreadsheet for a case management software solution, potentially for a state or local government agency. The spreadsheet outlines comprehensive licensing, hosting, support, training, and optional enhancement pricing for a case management system, with tiered licensing options ranging from 25 to 100 users. The pricing structure includes annual licensing fees, hosting and maintenance costs, system updates, support services (including help desk and emergency support), monthly system monitoring, initial and end-user training, data migration, and optional enhancements like mobile access, advanced analytics, and AI tool integrations.
The pricing model is structured to accommodate varying organizational sizes and needs, with scalable licensing tiers and a mix of one-time and recurring fees. Specific pricing components include annual licensing starting at up to 25 users, with incremental increases for 26-50 and 51-100 user levels. Additional costs cover hosting, maintenance, system updates, support services, training, data migration, and optional enhancements. The document suggests flexibility for custom configurations, with hourly rates for workflow or form development, and optional modules for mobile access, advanced analytics, and AI integrations, indicating a comprehensive and adaptable case management solution designed for government or public sector implementation.
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Other files
| File | Type | Posted |
|---|---|---|
| LAB25454-CASE_MANAG-appA.xlsx | XLSX spreadsheet | |
| LAB25454-CASE_MANAG-ad1.pdf | ||
| LAB25454-CASE_MANAG-rfp.pdf | ||
| LAB25454-CASE_MANAG-ad2.pdf |
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Text version
Sheet1
| Category | Item Description | Unit | Quantity (if applicable) | Unit Price ($) | Total Price ($) | Notes |
| Licensing | Annual License - Up to 25 users | Annual | ||||
| Licensing | Annual License - 26 to 50 users | Annual | ||||
| Licensing | Annual License - 51 to 100 users | Annual | Required if >50 users | |||
| Hosting and Maintenance | Hosting and Maintenance - Annual Fee | Annual | ||||
| Hosting and Maintenance | System Updates and Security Patches | Annual | Include all scheduled patches | |||
| Support Services | Help Desk Support (Business Hours) | Annual | ||||
| Support Services | Emergency Support (After Hours/Critical Issues) | Annual | ||||
| Support Services | Monthly System Monitoring and Reporting | Monthly | 12 | Include performance and uptime metrics | ||
| Training and Onboarding | Initial Administrator Training | One-Time | ||||
| Training and Onboarding | End User Training (per session) | Per Session | Minimum 5 users per session | |||
| Data Migration (if applicable) | Data Migration - One-Time Fee | One-Time | Include format and source system | |||
| Custom Configuration (if applicable) | Custom Workflow or Form Development (per hour) | Hourly | ||||
| Optional Enhancements | Mobile Access | Annual | If offered | |||
| Optional Enhancements | Advanced Analytics Module | Annual | If offered | |||
| Optional Enhancements | AI Tools/Integrations (if permitted) | Annual | Include compliance notes |
File details come from the government source that posted it. Updated .