Beacon Maintenance & Support

The Metropolitan Transportation Authority of New York is requesting proposals for ongoing Beacon system maintenance and support services under RFP SSE #00554725-1, with proposals due September 8, 2026.

The scope encompasses 24/7 on-call technical support via telephone and email with guaranteed response times of 15 minutes for telephone (including weekends and holidays) and one business day for email. The contractor must perform technical investigations on incidents and repeated faults, identify root causes, and provide both short-term and long-term remediation recommendations. All remote access processes must comply with MTA cybersecurity policies, and the contractor must maintain incident call logs and correspondence documentation for all service requests and resolutions.

The estimated budget range is $1 million to $5 million over a three-year base term with two optional one-year renewal periods. Funding derives entirely from operating sources. Invoicing occurs monthly on a recurring basis.

No pre-bid conference or site visit is scheduled. Questions and inquiries should be directed to Procurement Representative Rich Gregory at richard.gregory@mtabsc.org.