554725-1sol.pdf
PDF 142 KB Posted
- Attached to
- Beacon Maintenance & Support
- Solicitation number
- 00554725-1
- Issued by
- New York
About this file
This is a Non-Construction Contract Solicitation Notice issued by the Metropolitan Transportation Authority (MTA) in New York for ongoing maintenance and support services for the Beacon system. The solicitation (SSE #00554725-1) is being offered as a Request for Proposals (RFP) with a document availability date of August 13, 2026, and a bid opening and due date of September 8, 2026. No pre-bid conference or site tour is scheduled. The contract services include availability of a Technical Support Specialist to provide 24/7 on-call engineering support via telephone and email, with guaranteed response times of 15 minutes for telephone support (including weekends and holidays) and one business day for email support. The contractor will also perform technical investigations on incidents and repeated faults, identify root causes, and provide both short-term and long-term recommendations for issue resolution. The contract term is three years with two optional one-year renewal periods. Interested parties should contact Procurement Representative Rich Gregory at richard.gregory@mtabsc.org for additional information.
The estimated budget range for this contract is $1 million to $5 million, with 100% of funding derived from operating sources. The contract is classified as a non-construction service agreement with recurring monthly invoicing for ongoing maintenance support services. The contractor's remote access processes must comply with all applicable cybersecurity policies. Incident call logs and correspondence documentation are required to be maintained for all service requests and resolutions.
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Text version
DATE: 8/13/2026
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
MTA- HQ IS NOW ADVERTISING FOR THE FOLLOWING:
SSE #: 00554725-1 OPENING/DUE DATE: 09/08/2026
TYPE OF SOLICITATION: RFP DOCUMENT AVAILABILITY DATE: 08/13/2026
SOLICITATION TITLE: Beacon Maintenance & Support
DESCRIPTION: The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services.
Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week, to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation.
Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday – Friday, excluding weekends and holidays) from the time of notification. (I.e.
Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies.
Funding: 100% Operating Est $ Range: $1M- $5M Contract Terms: 3 Years plus 2 one-year options
( ) PRE-BID CONFERENCE:
DATE: N/A TIME: N/A
( ) SITE TOUR: N/A DATE: N/A TIME: N/A
LOCATION:
FOR MORE INFORMATION, PLEASE CONTACT:
PROCUREMENT REPRESENTATIVE: Rich Gregory
EMAIL:
richard.gregory@mtabsc.org
Procurement
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
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