554725-1sol_0.pdf
PDF 186 KB Posted
- Attached to
- Beacon Maintenance & Support
- Solicitation number
- 00554725-1
- Issued by
- New York
About this file
Summary of Beacon Maintenance & Support RFP
This is a Statement of Work and Request for Proposals issued by the Metropolitan Transportation Authority (MTA) of New York for ongoing maintenance and technical support services for the Beacon system. The scope of work requires the contractor to provide 24/7 on-call technical support through telephone and email channels with guaranteed response times of 15 minutes for telephone inquiries (including weekends and holidays) and one business day for email inquiries. The contractor must conduct technical investigations on system incidents and repeated faults, identify root causes of issues, and provide both short-term and long-term remediation recommendations. The contract covers a three-year base term with two optional one-year renewal periods. Proposals are due on September 8, 2026. No pre-bid conference or site visit has been scheduled. Inquiries should be directed to Procurement Representative Rich Gregory at richard.gregory@mtabsc.org.
The estimated contract value ranges from $1 million to $5 million over the base three-year period, with funding derived entirely from operating sources and monthly recurring invoicing. All remote access processes must comply with MTA cybersecurity policies, and the contractor is required to maintain detailed incident call logs and correspondence documentation for all service requests and resolutions. No incumbent information, set-asides, or special pricing terms are specified in the available documentation.
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Text version
DATE: 8/13/2026
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
MTA- HQ IS NOW ADVERTISING FOR THE FOLLOWING:
SSE #: 00554725-1 OPENING/DUE DATE: 09/08/2026
TYPE OF SOLICITATION: IFB DOCUMENT AVAILABILITY DATE: 08/13/2026
SOLICITATION TITLE: Beacon Maintenance & Support
DESCRIPTION: The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services.
Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week, to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation.
Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday – Friday, excluding weekends and holidays) from the time of notification. (I.e.
Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies.
Funding: 100% Operating Est $ Range: $1M- $5M Contract Terms: 3 Years plus 2 one-year options
( ) PRE-BID CONFERENCE: DATE: N/A TIME: N/A
( ) SITE TOUR: N/A DATE: N/A TIME: N/A
LOCATION:
FOR MORE INFORMATION, PLEASE CONTACT:
PROCUREMENT REPRESENTATIVE: Rich Gregory EMAIL:
richard.gregory@mtabsc.org
Procurement
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
File details come from the government source that posted it. Updated .