BB26-5 CAHPS Survey

The State of Utah Division of Purchasing, on behalf of the Utah Department of Health and Human Services, is seeking a contractor to conduct Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys for health plan enrollees, dental plan enrollees, and medical home patients. This Request for Proposal (RFP) aims to award a single contract with a five-year term, with the vendor required to guarantee pricing for the first year. The primary deliverables include comprehensive consumer satisfaction surveys across multiple healthcare enrollment segments, utilizing NCQA-certified methodologies. Evaluation criteria are detailed in the scoresheet, with a total possible technical score of 750 points and a required technical point threshold of 60% (450 points). The cost component represents 25% of the total evaluation points (250 points), with scoring based on the lowest proposed price. Key submission deadlines include a proposal due date of September 19, 2025, with the RFP originally posted on August 29, 2025.

Vendors must meet specific prerequisites, including NCQA certification and a minimum of three years of experience in conducting healthcare satisfaction surveys. The procurement does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. Bidders are required to submit both technical and cost proposals separately, with detailed documentation including a comprehensive budget worksheet (Worksheet M2) that allows for line-item breakdown of project expenses. The solicitation includes provisions for confidentiality claims under the Government Records Access and Management Act (GRAMA), allowing vendors to protect sensitive business information. While specific budget ranges are not explicitly stated, the detailed budget worksheet suggests flexibility for vendors to propose comprehensive project costs covering areas such as project management, vendor costs, staff hours, travel, consulting, sample preparation, questionnaire development, translation, mailing, data processing, interviews, printing, and report creation.