Armored Courier Services

The City of Palo Alto is requesting proposals for armored courier services to retrieve and deliver municipal revenue from six City facilities to US Bank's Oakland Cash Vault, with proposals due October 14, 2026 at 3:00 PM and questions due October 7 at 1:00 PM.

The contract runs three years from November 1, 2026 through October 31, 2029, with City options to extend for up to two additional 12-month periods (maximum 60 months total). Collection locations and frequencies are specified: Revenue Collections at City Hall (Wednesday and Friday, 1:00–2:00 PM); Palo Alto Municipal Airport (Tuesday and Thursday, 2:00–4:00 PM); Lucie Stern Community Center (Tuesday and Thursday, 10:00 AM–12:00 PM); Mitchell Park Community Center (Tuesday and Thursday, 10:00 AM–12:00 PM); Art Center (Tuesday and Friday, 10:00 AM–1:00 PM); and Police Department (Wednesday, 1:00–2:00 PM). The RFP contemplates an optional future site at Cubberley Community Center. Pricing must be all-inclusive and fixed per pick-up, covering materials, fuel, and travel costs; contractors receive ten minutes per scheduled pick-up with no additional charge for services completed within that window.

Proposers must hold a valid California Highway Patrol armored car operator license with annual renewal; guards carrying firearms must hold Bureau of Security and Investigative Services (BSIS) firearms permits. Insurance requirements include General Liability ($1 million per occurrence / $1 million aggregate), Automobile Liability ($1 million per person and per occurrence), and Professional Liability ($1 million); all insurers must carry an AM Best rating of A-:VII or higher and be licensed in California. The City must be named as additional insured on all policies except Workers' Compensation and Employer's Liability. Contractors must submit audited or reviewed financial statements for the past two years, a letter of good standing from a financial institution or CPA, or a current Dun & Bradstreet report.

Evaluation criteria include proposal quality and proposed solution, firm experience on similar projects, cost, financial stability, performance capability, prior government agency performance, and regulatory compliance. Proposers must provide five references from Bay Area cities served within the past five years, detailing mechanical failures, missed pickups, emergency response capabilities, and vehicle contingencies. The City structure is Not-To-Exceed Budget Per Task with progress payments based on percentage of work completed; no upfront payments or deposits are accepted.