Annual Warranty, Gala Software, License Fee Customer Queuing

The West Virginia Department of Administration Purchasing Division, on behalf of the Department of Transportation Division of Motor Vehicles, is pursuing a direct award under West Virginia Code 5A-3-10C for annual warranty, software licensing, and service plan support for the Division of Motor Vehicles' customer queuing system, with offers closing August 13, 2026 at 10:30 a.m. This is a sole-source procurement; the state has determined the commodity qualifies for direct award.

The scope includes four line items: Annual Blue Warranty for Hardware Replacement, GALA Software for All Locations, Annual SMS License Fee, and Annual Blue Service Plan. The Division of Motor Vehicles will receive and process all materials at 5707 MacCorkle Avenue, S.E., Suite 200, Charleston, West Virginia 25317. Offers should be submitted to the Procurement Division of Highways, Building 6, Room 340A, 1900 Kanawha Boulevard East, Charleston, West Virginia 25305.

An addendum has been issued modifying or supplementing the original solicitation terms and conditions for pricing structures, warranty terms, software licensing provisions, and evaluation criteria. Bidders must incorporate the addendum requirements into their proposals.

Angela L. Chaney (304-558-0228, angie.l.chaney@wv.gov) is the procurement contact. Questions must be submitted in writing to dotprocurementtechques@wv.gov. All offers are subject to the terms and conditions contained in the solicitation documents. Unit prices and total contract prices are not disclosed in the available documents.