Ago crime victim compensation CMS

The South Carolina Attorney General's Office, Department of Crime Victim Compensation (DCVC), is seeking a qualified contractor to provide a cloud-hosted Commercial Off-the-Shelf (COTS) crime victim compensation and sexual assault claims management software system for Richland County. The comprehensive system must support centralized services throughout the compensation and sexual assault claim lifecycle, including digital records management, claims processing, and payment functionality. Key deliverables include online portals for victims, claimants, providers, and victim advocates, seamless integration with the South Carolina Enterprise Information System (SCEIS), and data migration of approximately 1.3 million records from the current Oracle-based system. The system must support four departmental workflows: Victim Support, Eligibility Services, Compensation Recovery, and Processing Services, with robust security features including encryption, multi-factor authentication, and compliance with HIPAA, ADA 508, and GDPR standards. The evaluation will occur in two phases: Phase I will assess technical capability (55 points), experience (25 points), and value (20 points), with Phase II involving live demonstrations by the top three offerors. A pre-proposal conference was scheduled for September 5, 2024, with questions due by September 6, 2024, and proposal submissions due on October 30, 2024, at 11:00 AM, with award notification expected on January 23, 2025.

The solicitation does not specify explicit set-aside designations or restrictions on responding organizations. The contract will have an initial one-year term with four optional one-year renewal periods, creating a potential maximum contract period from February 4, 2025, through February 3, 2030. The estimated budget for this procurement ranges from $1.5 million to $1.6 million. The successful contractor must provide comprehensive implementation services, including data migration, system configuration, user training, and technical support with helpdesk availability during business hours. The system must integrate with the existing SAP-based South Carolina Enterprise Information System, supporting daily batch processing for payment data transmission. Pricing shall remain fixed during the initial term, with potential future increases limited to the Consumer Price Index (CPI) for all urban consumers, subject to written justification and Procurement Officer approval. The contractor will be responsible for all implementation costs, including data migration, system configuration, user training, and ongoing maintenance and support for system updates and upgrades.