Wounded Warrior Call Center (C)
Past Recompete Updated
- Agency
-
USMC Base Quantico Commander
Marine Corps, Department of Defense
- Solicitation expected
- Estimated value
- $7,500,000 to $50,000,000
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Forecast facts
- Incumbent contract
-
- M0026421C0007 Federal contract award held by KSA Integration LLC Ended Jul 14, 2026 · Value with all options $20,466,036 · Set aside: Service-Disabled Veteran-Owned Small Business
- Previous solicitation
- Wounded Warrior Call Center Outreach and Support M00264-21-R-0003 · Posted Oct 6, 2020
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 624190 Other Individual and Family Services
- Place of performance
- Quantico, VA
- Forecast number
- M00264-25-RFPREQ-MRA-0016
Forecast details come from the Navy's Long Range Acquisition Estimates. Agencies' dates and values are estimates.
About this forecast
The United States Marine Corps Base Quantico Commander is procuring Wounded Warrior Call Center Services as a service-disabled veteran-owned small business set-aside recompete, with an estimated solicitation release date of April 1, 2026, and an estimated award date of January 1, 2027. The contract will provide 24/7 call center support and outreach services to wounded, ill, and injured Marines and Navy personnel attached to Marine units, along with their families, including non-medical case management, social media monitoring, mobile application maintenance, and field services.
The estimated award value ranges from $7.5 million to $50 million with a 60-month period of performance and fixed-price contract type. Work is performed at Quantico, Virginia, with satellite operations at Camp Lejeune, North Carolina and Camp Pendleton, California, and field services throughout the continental United States. Personnel require Confidential-level facility and personnel security clearances.
The incumbent awardee is KSA Integration LLC, which holds definitive contract M0026421C0007 awarded on March 25, 2021, for $19.8 million (firm fixed price). The incumbent contract provides call center support to approximately 35,000 beneficiaries through Quantico and satellite contact centers and carries an ultimate completion date of July 14, 2026.
Forecast text
Wounded Warrior Call Center Services
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