SMS Text Messaging Engagement Subscription Requirements

Past Recompete Updated

Agency
Solicitation expected
Estimated value
$350,000 to $500,000
Set-aside
No set-aside

Forecast facts

Incumbent contract
Previous solicitation
Ceiling Increase for NASA's SalesForce SEWP Catalog NNG15SC27B Limited / Sole Source Justification · 80NSSC20Q0055-NNG15SC27B · Posted Aug 12, 2020
Anticipated award
Through
Acquisition strategy
Follow-on to Existing Contract
NAICS code
517810 All Other Telecommunications
Place of performance
Springfield, VA
Forecast number
F2026072895
Points of contact

Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.

About this forecast

Written by GovTribe AI ·

The Transportation Security Administration is procuring an SMS text messaging engagement subscription system to support customer inquiries through the AskTSA shortcode accessible via iOS and Android devices. The system must integrate with the current Sprinklr customer service platform, operate continuously on a 24/7 basis, and enable real-time two-way communication with customers. The vendor must provide dedicated system support with the ability to deliver customization services within 10 business days of award, along with in-person and online support through helpdesk, telephone, and email channels during TSA operating hours. The estimated solicitation release date is January 12, 2026, with an anticipated award date of March 1, 2026.

The estimated award value ranges from $350,000 to $500,000, with a projected period of performance extending from March 1, 2026, through September 30, 2029. The place of performance is Springfield, Virginia. Key points of contact for this opportunity are Kim Littlefield (requirements contact) at kim.littlefield@tsa.dhs.gov or (571) 227-4035, and Adam Hale (alternate contact) at adam.hale@tsa.dhs.gov or (202) 590-9628.

This recompete follows an existing Government Wide Acquisition Contract (GWAC) under the Solutions for Enterprise Wide Procurement V (SEWP V) program, contract number NNG15SC27B, which was awarded to Carahsoft Technology Corp on November 1, 2014, with a $20 billion ceiling value. The SEWP V contract provides high-end technical IT solutions to federal agencies through pre-negotiated terms and serves as a multiple-award vehicle administered by NASA. The current contract is scheduled to expire on April 30, 2026, necessitating this follow-on procurement to maintain continuity of the AskTSA text messaging service.

Forecast text

The system must allow allow for text messaging to a shortcode via iOS and Android devices. The shortcode will spell out AskTSA. he system must be able to integrate with the current customer service platform Sprinklr. The system must be available twenty-four (24) hours a day, seven (7) days a week. Enable real-time, two-way communication with customers via Sprinklr. The system should determine that when a user receives a message an HTTP request should be made to the correct text messaging provider endpoint. From there, the text messaging platform supports TLS 1.2 to encrypt network traffic transmitted between the Sprinklr application and the text messaging service infrastructure. Once a request to send a message is processed on, the message body redaction feature prevents logging from taking place. Vendor must have a dedicated representative to provide direct system support for the duration of the contract to ensure proper subscription customization and understanding. In addition, the vendor must be available and provide direct support for system customization within 10 business days from award. h) Vendor must have direct system support available in-person and online via a helpdesk/ticketing system as well as telephone, and email support during TSA’s operating hours.

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