Turnkey Call Center & 500 Bilingual Call Agents
Award Notice Posted
- Solicitation number
- HSFETX-17-R-0203
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Awarded
- to At&T Enterprises, LLC
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HSFETX-17-C-0202 Federal contract award
- NAICS code
- 561320 Temporary Help Services
- PSC
- Not on record
Notice details come from SAM.gov. Updated .
Notice text
This is an award notice; not a solicitation.
Requirement: in response to Hurricanes Harvey, Irma, and Maria, the contractor shall provide 500 bilingual (Spanish/English) temporary call agent employees to respond to incoming calls and perform data entry for individuals and businesses seeking disaster assistance. FEMA is not equipped with personnel to handle the sheer number of incoming calls combined with an insufficient number of bilingual call agents. Duties include Registration Intake, Helpline, Indexing, and Pre-Placement Interviews, etc.
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