Technical Assistance Center (TAC) Services

Added: Nov 14, 2014 3:01 pm This amendment is to correct the deadline for questions in theInstructions, Conditions, and Notices to Bidders:


All questions shall be submitted in writing no later than  November 26, 2014 to Joel.J.Bartholomew@hud.gov.

An amendment with all questions and answers will be posted on or about November 27, 2014.

All other terms and conditions remain unchanged.

Added: Nov 14, 2014 11:17 am The U.S. Department of Housing and Urban Development (HUD) Contracting Operations Branch intends to issue a Competitive 8(a) solicitation to procure Technical Assistance Center services for HUD's Real Estate Assessment Center (REAC) Department. The Contractor shall operate a multi-channel contact center Monday through Friday. The contractor shall Provide a single point of contact for Departmental Customer group Business Partners and Program Participants by answering general HUD program status and technical questions from all sources, including but not limited to property owners and managers, property inspectors, HUD Field Office and other HUD staff, housing authorities, management agents, residents, sponsors, other HUD and government officials and the general public. Such effort involves responding to inbound telephone, TDD/TTY, email, fax, correspondence, web submissions, web chat, any other digital based technology or in person Service Requests from many sources. The North American Classification System (NAICS) Code is 561421, Title: Telephone Answering Services, Size Standard is $14.0 million. The Request for Proposal (RFP) will be made available on or after November 14, 2014. Telephone requests WILL NOT be accepted. HUD posts all required notices of its contracting opportunities to www.FedBizOpps.gov. You are advised to check back frequently to see if HUD has issued the solicitation.