Att_5_TAC_Service_Requests_Data_2012-2014.xlsx
XLSX spreadsheet 20 KB Posted
- Attached to
- Technical Assistance Center (TAC) Services Federal contract opportunity
- Solicitation number
- DU208WP-14-R-0012
About this file
Solicitation Attachment 5
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment_1.pdf | ||
| 12-8_REAC_TAC_all_questions.docx | DOCX document | |
| DU208WP-14-R-0012_REAC_TAC.pdf | ||
| Att_3_PAST_PERFORMANCE_REAC_TAC.docx | DOCX document | |
| Att_1_Wage_Determination.docx | DOCX document | |
| Att_2_Pricing_Format.docx | DOCX document | |
| Att_4_non-disclosure.docx | DOCX document |
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Text version
TAC SvrRqt BA FY2012
| Exhibit 4 |
| Real Estate Assessment Center Technical Assistance Center |
| Housing & PIH Business Partner Password Reset & Password-Related Service Requrests CY2012 - CY 2014 |
| CY2012 | CY2013 | CY2014 through August 8 | ||||||||||||||||
| Housing | PIH | HUD Total | Housing | PIH | HUD Total | Housing | PIH | HUD Total | ||||||||||
| Service Request Category | # | % | # | % | # | % | # | % | # | % | # | % | # | % | # | % | # | % |
| Password Reset | 24,295 | 31% | 15,373 | 27% | 39,668 | 29% | 13,595 | 24% | 13,080 | 21% | 26,675 | 22% | 9,681 | 26% | 6,694 | 20% | 16,375 | 23% |
| Security Violation | 392 | 1% | 118 | 0% | 510 | 0% | 213 | 0% | 126 | 0% | 339 | 0% | 144 | 0% | 52 | 0% | 339 | 0% |
| SiteMinder | 12,967 | 17% | 9,390 | 16% | 22,357 | 16% | 6,271 | 11% | 6,270 | 10% | 12,541 | 11% | 4,129 | 11% | 4,129 | 12% | 8,258 | 12% |
| System Access Administration | 7,561 | 10% | 5,475 | 9% | 13,036 | 10% | 14,764 | 26% | 14,765 | 24% | 29,529 | 25% | 8,666 | 23% | 8,665 | 26% | 17,331 | 24% |
Total Password-Related Service Requests 45,215 58% 30,356 58% 75,571 56% 34,843 61% 34,241 55% 69,084 58% 22,620 61% 19,540 59% 42,303 60%
All Other WASS 13,713 18% 4,811 8% 18,524 14% 2,722 5% 1,815 3% 4,537 4% 1,592 4% 1,062 3% 2,654 4%
Total WASS Service Requests 58,928 76% 35,167 61% 94,095 69% 37,565 66% 36,056 58% 73,621 62% 24,212 65% 20,602 62% 44,957 64%
All Other Service Requests 18,904 24% 22,677 39% 41,581 31% 19,197 34% 26,510 42% 45,707 38% 13,155 35% 12,683 38% 25,838 36%
Total TAC Service Requests 77,832 100% 57,844 100% 135,676 100% 56,762 100% 62,566 100% 119,328 100% 37,367 100% 33,285 100% 70,795 100%
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