ISO 9001:2015 certification

THIS REQUIREMENT IS SET-ASIDE FOR 100% SMALL BUSINESSES

The Bureau of the Comptroller and Global Financial Services (CGFS) located at 1969 Dyess Ave, Charleston, SC has a requirement to maintain its ISO-9001:2015 certification. This certification is achieved via recertification and surveillance audits conducted by an ISO-9001:2015 certification body. A quality management system (QMS) has been developed and deployed at the following six CGFS locations:
• Charleston, South Carolina
• Bangkok, Thailand
• Manila, Philippines
• Paris, France
• Sofia, Bulgaria
• Washington, DC
The CGFS QMS was originally developed, deployed and then certified in Charleston, South Carolina during December 2008. This main operation is comprised of eighteen different functional offices of which each provides a unique service to its customer base. Since that time, CGFS has expanded its QMS program to its satellite operations which include all domestic and overseas locations. Over the years, CGFS QMS has undergone several business and process changes in support of its continuous improvement initiatives. The attached six applicability matrices illustrate which clauses apply to which location under our global certification. Note: These matrices represent our current certification, which is to ISO-9001:2008.
In order to maintain the ISO-9001:2015 certification, all of the CGFS operations must be audited annually by an outside third party registrar to assess the QMS effectiveness and compliance to the ISO Standard. The ISO Accreditation bodies are: ANSI-ASQ National Accreditation Board (ANAB) and the International Accreditation Forum (IAF).

The ISO-9001:2015 certification supports the CGFS key initiative to demonstrate to its customers the ability to provide consistent financial services which meet both customer-defined and regulatory requirements. Regularly scheduled internal audits of the QMS are conducted to assure that: key processes are functioning as intended, the QMS has a system for managing and mitigating risk, taking corrective action when needed, deploying continuous improvement activities, and measuring/monitoring key performance metrics focused on improving customer satisfaction and the overall condition of the business. The services required as part of this solicitation are:

a. Onsite recertification registration audits (once every three years at each location per the appropriate rotation schedule)
b. Onsite surveillance audits during the second and third year of the registration cycle
The contractor must be able to provide certification per ISO Accreditation bodies: ANSI-ASQ National Accreditation Board (ANAB) and the International Accreditation Forum (IAF).
The contractor, Lead Auditor and any Supporting Auditors shall have past experience providing ISO-9001:2015 certification services for a large global financial services organization of similar size and complexity to CGFS. The Lead Auditor and their supporting team shall assess the Quality Management System (QMS) as required for continued ISO-9001:2015 certification. The contractor shall provide formal written reports of all findings as well as Opportunities for Improvement (OFIs) in support of the CGFS continuous improvement initiative. The Lead Auditor shall be a certified International Register of Certified Auditor (IRCA) Lead Auditor. Any supporting key personnel shall also hold relevant IRCA certification and experience. The contractor shall be a certification body accredited by ANAB. In addition, the certification body must also have approval to use the IAF MLA mark and provide a copy of their accreditation certificate with their proposal.

The number of audit days required needs to be calculated for each operation using the criteria published in IAF MD 5:2015 (e.g. "Determination of Audit Time of Quality and Environmental Management Systems"). The majority (95%) of the work performed at CGFS is service related and does not include design related activities (refer to attached applicability matrices). The same criteria will be used to determine auditor days for surveillance.

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