ISO 9001:2015 certification

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STATEMENT OF WORK
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION ISO-9001
REGISTRATION AND SURVEILLANCE AUDIT

1. BACKGROUND
The Bureau of the Comptroller and Global Financial Services (CGFS) located at 1969 Dyess Ave, Charleston, SC has a requirement to maintain its ISO-9001:2015 certification. This certification is achieved via recertification and surveillance audits conducted by an ISO-9001:2015 certification body. A quality management system (QMS) has been developed and deployed at the following six CGFS locations:
Location People Offices Offices w/ Light Design Shifts
Charleston, South Carolina 675 18 6 Day Only
Bangkok, Thailand 150 11 0 Day Only
Manila, Philippines 60 2 0 Day Only
Paris, France 16 4 1 Day Only
Sofia, Bulgaria 50 3 0 Day Only
Washington, DC 100 10 1 Day Only
1051 48 8

BASE YEAR ROTATION SCHEDULE:
• CHARLESTON, SOUTH CAROLINA - SURVEILLANCE AUDIT#2
• BANGKOK, THAILAND - RECERTIFICATION AUDIT
• MANILA, PHILIPPINES - RECERTIFICATION AUDIT
• PARIS, FRANCE - RECERTIFICATION AUDIT
• SOFIA, BULGARIA - RECERTIFICATION AUDIT
• WASHINGTON, DC - RECERTIFICATION AUDIT

The CGFS QMS was originally developed, deployed and then certified in Charleston, South Carolina during December 2008. This main operation is comprised of eighteen different functional offices of which each provides a unique service to its customer base. Since that time, CGFS has expanded its QMS program to its satellite operations which include all domestic and overseas locations. Over the years, CGFS QMS has undergone several business and process changes in support of its continuous improvement initiatives. The attached six applicability matrices outline which clauses apply to which location under our global certification. Note: These matrices represent the latest level of certification, which is to ISO-9001:2015 Standard.
In order to maintain the ISO-9001:2015 certification, all of the CGFS operations must be audited annually by an outside third party registrar to assess the QMS effectiveness and compliance to the ISO Standard. The ISO Accreditation body is: ANSI-ASQ National Accreditation Board (ANAB). ANAB is an underwriter for the International Accreditation Forum (IAF).

2. REQUIREMENTS

The ISO-9001:2015 certification supports the CGFS key initiative to demonstrate to its customers the ability to provide consistent financial services which meet both customer-defined and regulatory requirements. Regularly scheduled internal audits of the QMS are conducted to assure that: key processes are functioning as intended, the QMS has a system for managing and mitigating risk, taking corrective action when needed, deploying continuous improvement activities, and measuring/monitoring key performance metrics focused on improving customer satisfaction and the overall condition of the business. The services required as part of this solicitation are:

a. Onsite recertification registration audits (once every three years at each location per the appropriate rotation schedule)
b. Onsite surveillance audits during the second and third year of the registration cycle
The contractor must be able to provide certification per the ISO Accreditation body: ANSI-ASQ National Accreditation Board (ANAB). The contractor shall be a certification body accredited by ANAB. In addition, the certification body must also have approval to use the IAF MLA mark and provide a copy of their accreditation certificate with their proposal.
The contractor, Lead Auditor and any Supporting Auditors shall have past experience providing ISO-9001:2015 certification services for a large global financial services organization of similar size and complexity to CGFS. The Lead Auditor and any supporting auditors shall be certified in performing ISO9001:2015 audits and shall have a minimum of 5-years of ISO9001 auditing experience. The Lead Auditor and their supporting team shall assess the Quality Management System (QMS) as required for continued ISO-9001:2015 certification.
The number of audit days required for recertification needs to be calculated for each operation using the criteria published in IAF MD 5:2015 (e.g. "Determination of Audit Time of Quality and Environmental Management Systems"). The majority (98%) of the work performed at CGFS is service related and does not include design related activities (refer to attached applicability matrices). The same criteria will be used to determine auditor days for surveillance. The contractor's audit schedule and approach must meet CGFS recertification and surveillance date deadlines. These annual dates currently fall between February - April. The contractor shall provide formal written reports of all findings as well as Opportunities for Improvement (OFIs) in support of the CGFS continuous improvement initiative.
The audit approach and quality control plan shall outline the contractor's strategy to consistently provide quality audit services for both domestic and overseas locations. The audit approach and quality control plan, at a minimum, shall include how many auditors will be used for each audit, will the contractor provide the same or different Lead Auditors across all CGFS locations, how will the contractor fulfill the three year audit cycle for each location and how does the contractor plan to control audit/travel costs and change order requests.
The client management plan, shall outline the contractor's strategy to manage the communication and relationship between CGFS and the Key personnel. The client management plan, at a minimum, shall include how the contractor plans to resolve conflict regarding communication, non-conformance disputes, timeliness issues and lack of responsiveness if they occur.

3. PLACE OF PERFORMANCE
1. U.S. Department of State
Comptroller and Global Financial Services - Charleston
1969 Dyess Ave
Charleston, SC 29405

2. U.S. Department of State
Comptroller and Global Financial Services - Bangkok
95 Wireless Road
Pathumwan District
Bangkok, Thailand 10330

3. U.S. Department of State
Comptroller and Global Financial Services - Manila
Seafront Compound, Roxas Boulevard
Pasay City, Philippines

4. U.S Department of State
Comptroller and Global Financial Services - Paris
14 Boulevard Haussmann
Paris France 75009

5. U.S. Department of State
Comptroller and Global Financial Services - Sofia
16 Kozyak Street
Sofia, Bulgaria

6. U.S. Department of State
Comptroller and Global Financial Services - Washington (3 locations)
Location #1 (SA-15)
1800 North Kent Street
Arlington, VA 22209

Location #2 (SA-1)
2401 "E" Street NW (Columbia Plaza)
Washington, DC 20037

Location #3 (Main State)
2201 C. Street, N.W.
Washington D.C. 20520-0000

DOS will provide office space for interviews and meetings at all locations. All preparation work will be performed at the Contractor's facility.

4. DELIVERABLES

The contractor shall deliver all contract deliverables to the QMS Program Manager at 1969 Dyess Avenue, Charleston, SC 29405

The written report detailing all findings including non-conformances and OFIs will be provided within 20 days after completion of the onsite work.

The Registration Certificate shall be provided within 30 days of the completion date of the technical report review/approval by the contractors' corporate office.

5. SECURITY REQUIREMENTS

Security Clearance is not required but all contract personnel must pass a background check to gain access to the facilities. All contract personnel will be escorted while in Government facilities.

6. GOVERNMENT FURNISHED PROPERTY

DoS will provide office space for interviews and meetings at DoS CGFS facilities.

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