IRS Service-Wide Online Survey and Digital Website Feedback Platform
Closed Pre-Solicitation Posted
- Solicitation number
- IRS_RFI_5000225599
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, Nebraska, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Internal Revenue Service is conducting market research to identify vendors capable of providing an externally hosted Software as a Service (SaaS) survey platform and digital website feedback platform through this Sources Sought/Request for Information (RFI) notice. This pre-solicitation notice is being issued for acquisition planning purposes only and is not a formal solicitation or request for proposal; therefore, the government will not reimburse respondents for costs incurred in providing information. The IRS seeks vendors who can deliver a FedRAMP-authorized High-level secure platform enabling authorized users to create, administer, distribute, analyze, and export data from complex web-based surveys to support taxpayer, employee, stakeholder, and other research activities. Interested vendors should provide feedback on their capability to meet requirements, recommended contract structures for software subscriptions, support, training, hosting, and implementation activities, and recommendations on pricing structures and measurable performance standards. The RFI was posted on April 23, 2026, with a deadline for submissions on May 4, 2026, while a Questions and Answers document dated April 29, 2026, provides additional clarification on specific technical and pricing requirements.
This opportunity carries no set-aside designations and the government has not identified any incumbent contractors or identified award values in the pre-solicitation materials. The base requirements include 50 SaaS licenses supporting unlimited surveys with one million responses, secure hosting with dedicated technical support available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time, and a digital website feedback platform priced for up to 350 million page views. Optional capabilities requested include additional SaaS licenses (up to 20), higher response tier subscriptions (1.5 to 2 million responses), expanded website feedback platforms (500 to 750 million page views), an employee experience survey platform for approximately 75,000 employees, user experience testing capabilities with approximately five moderated and five unmoderated tests annually, and IVR integration for approximately 50,000 responses per year. The contract is designated as mission critical and must support the IRS's statutory requirements for taxpayer burden and customer satisfaction surveys with 24/7 platform availability except during required maintenance windows.
Notice text
2 versions
Update #2 · Latest ·
1. Description:
THIS IS A SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is issued for market research and acquisition planning purposes only. This is not a solicitation, request for proposal, or request for quotation. The Internal Revenue Service (IRS) is seeking information from capable sources regarding an enterprise requirement for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. The Government is not requesting offers at this time and will not reimburse respondents for any costs incurred in response to this notice.
2. Purpose
- 1. Identify vendors capable of meeting the Government’s requirements located in the draft PWS.
- 2. Obtain industry feedback on the clarity, feasibility, and structure of the current requirement.
- 3. Gather recommendations regarding pricing structure (Optional pricing requested on items in Section 7.1), contract structure, and measurable performance standards.
3. Requirement Overview
The IRS is seeking an externally hosted SaaS survey platform that enables authorized IRS users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. The platform is intended to support taxpayer, employee, stakeholder, and other IRS research activities.
- SaaS survey platform licenses for IRS users.
- Secure hosting in a FedRAMP-authorized environment, at a High level.
- Survey creation, administration, reporting, dashboarding, and export capability.
- User administration and permissions management.
- Initial training and ongoing online help materials.
- Technical support, software updates, and system maintenance.
4. Requested Industry Feedback
- 1. Capability to provide the required SaaS survey platform and required digital website feedback platform.
- 2. Recommended contract structure for software subscriptions, support, training, hosting, and any related implementation or transition activities.
- 3. Recommended pricing structure, including whether user licenses, response tiers, and page-view/response tiers should be structured as separate CLINs, pricing bands, or another format.
- 4. Ability to provide hosting in a FedRAMP-authorized environment at the High level, including any assumptions, limitations, or dependencies.
- 5. Identification of any requirement language that is unclear, duplicative, overly restrictive, or in need of revision.
- 6. Recommendations for measurable service levels, support response times, deliverables, reports, and acceptance criteria.
- 7. Recommended industry classifications, if different from those used in this notice, and the rationale for any alternate PSC or NAICS recommendation.
6. Response Format
- Company name
- UEI
- CAGE code, if applicable
- Business size and socioeconomic status
- Point of contact name, title, phone number, and email address
- Brief description of relevant capabilities and experience; identify if you are an authorized reseller of the following OEMs: Qualtrics, Medallia, SurveyMonkey (Momentive), QuestionPro
- Narrative response to the requested feedback areas
- Recommended pricing and contract structure approach
- Identification of assumptions, constraints, and recommended revisions
7. Submission Instructions
Responses shall be submitted electronically no later than May 4 2026, at 9:00 AM Eastern Time.
Primary Point of Contact
Tracey Brooks
Contracting Officer
tracey.n.brooks@irs.gov
813-302-5694
Email Subject Line
Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform
File Format
Searchable PDF or Microsoft Word
8. Disclaimer
This notice is issued for market research and planning purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government to issue a solicitation or award a contract. The Government may use the information received to refine the requirement, revise the Performance Work Statement, determine the appropriate acquisition strategy, and assess the availability of capable sources. The Government may contact respondents for clarification; however, such exchanges shall not be considered discussions for purposes of any future procurement.
9. Attachment
- Draft Performance Work Statement.
Prepared by:
Tracey Brooks
Contracting Officer
Internal Revenue Service
Update #1 ·
1. Description:
THIS IS A SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is issued for market research and acquisition planning purposes only. This is not a solicitation, request for proposal, or request for quotation. The Internal Revenue Service (IRS) is seeking information from capable sources regarding an enterprise requirement for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. The Government is not requesting offers at this time and will not reimburse respondents for any costs incurred in response to this notice.
2. Purpose
- 1. Identify vendors capable of meeting the Government’s requirements located in the draft PWS.
- 2. Obtain industry feedback on the clarity, feasibility, and structure of the current requirement.
- 3. Gather recommendations regarding pricing structure (Optional pricing requested on items in Section 7.1), contract structure, and measurable performance standards.
3. Requirement Overview
The IRS is seeking an externally hosted SaaS survey platform that enables authorized IRS users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. The platform is intended to support taxpayer, employee, stakeholder, and other IRS research activities.
- SaaS survey platform licenses for IRS users.
- Secure hosting in a FedRAMP-authorized environment, at a High level.
- Survey creation, administration, reporting, dashboarding, and export capability.
- User administration and permissions management.
- Initial training and ongoing online help materials.
- Technical support, software updates, and system maintenance.
4. Requested Industry Feedback
- 1. Capability to provide the required SaaS survey platform and required digital website feedback platform.
- 2. Recommended contract structure for software subscriptions, support, training, hosting, and any related implementation or transition activities.
- 3. Recommended pricing structure, including whether user licenses, response tiers, and page-view/response tiers should be structured as separate CLINs, pricing bands, or another format.
- 4. Ability to provide hosting in a FedRAMP-authorized environment at the High level, including any assumptions, limitations, or dependencies.
- 5. Identification of any requirement language that is unclear, duplicative, overly restrictive, or in need of revision.
- 6. Recommendations for measurable service levels, support response times, deliverables, reports, and acceptance criteria.
- 7. Recommended industry classifications, if different from those used in this notice, and the rationale for any alternate PSC or NAICS recommendation.
6. Response Format
- Company name
- UEI
- CAGE code, if applicable
- Business size and socioeconomic status
- Point of contact name, title, phone number, and email address
- Brief description of relevant capabilities and experience; identify if you are an authorized reseller of the following OEMs: Qualtrics, Medallia, SurveyMonkey (Momentive), QuestionPro
- Narrative response to the requested feedback areas
- Recommended pricing and contract structure approach
- Identification of assumptions, constraints, and recommended revisions
7. Submission Instructions
Responses shall be submitted electronically no later than April 30 2026, at 7:00 AM Eastern Time.
Primary Point of Contact
Tracey Brooks
Contracting Officer
tracey.n.brooks@irs.gov
813-302-5694
Email Subject Line
Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform
File Format
Searchable PDF or Microsoft Word
8. Disclaimer
This notice is issued for market research and planning purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government to issue a solicitation or award a contract. The Government may use the information received to refine the requirement, revise the Performance Work Statement, determine the appropriate acquisition strategy, and assess the availability of capable sources. The Government may contact respondents for clarification; however, such exchanges shall not be considered discussions for purposes of any future procurement.
9. Attachment
- Draft Performance Work Statement.
Prepared by:
Tracey Brooks
Contracting Officer
Internal Revenue Service
Files
| File | Type | Posted |
|---|---|---|
| Q and A dated 29Apr2026.pdf | ||
| Q and A dated 28Apr2026.pdf | ||
| Draft PWS_Service_Wide_Online_Survey.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Tax Software and Support | Internal Revenue Service | No set-aside |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity