Information Technology End User Support Services

Added: Sep 17, 2015 4:47 pm Amendment 0006 dated 9/17/2015 is issued deleting Alternate 1 under FAR Clause 52.215-1 cited in Section L.3.  The deadline for submission of proposals and questionnaires remains unchanged as Monday, September 21, 2015 no later than 12 o'clock PM, local time of the Contracting Officer, Alexandria VA.

Added: Sep 16, 2015 1:07 pm Additional Questions and Answers are provided as received by September15,2015.
The closing date and time remains unchanged as Monday, September 21, 2015 no later than 12 p.m., local time of the Contracting Officer, Alexandria, VA.

Added: Sep 11, 2015 7:57 pm

Additional Questions and Answers are provided as a result of Amendment 0005.
The closing date and time remains unchanged as Monday, September 21, 2015 no later than 12 p.m., local time of the Contracting Officer, Alexandria, VA.

Added: Sep 04, 2015 10:35 pm

Amendment 0004 provides Questions & Answers received by 9 a.m. on July 27, 2015 and revisions to the solicitation incorporating chagnes as a result of the Q&As. Amendment 0004 also extends the due date for proposals and questionnaires to Friday, September 18, 2015 no later than 12 o'clock PM local time of the Contracting Officer, Alexandria, VA.  Submission of additional questions may not be responded to before the deadline of the proposals.  Offerors are encouraged

Added: Aug 20, 2015 3:38 pm

Amendment 0002 was inadvertently numbered Amendment 0003.  As a result, Amendment 0002 is omitted and Amendment 0003 dated August 19, 2015 stands as issued.

Added: Aug 19, 2015 4:48 pm

AMENDMENT 0003 is provided to extend the date for receipt of proposals and to provide an anticipated date for release of responses to questions. Please see attachment.

Added: Jul 17, 2015 6:30 pm

Amendment 0001 to Solicitation DOC52PAPT1500005 is hereby provided.  Amendment 0001 replaces Attachments 4 and 5 in their entirety.  No other changes have been made to the Request for Proposal.
 
Note: Offerors are encouraged to read the entire solicitation.  Please refer to Section L.15 for submission guidance and directions for questions and proposals. 

Added: Jul 16, 2015 10:44 pm

This is the official release of Solicitation#DOC52PAPT1500005 for Information Technology (IT) End User Support (EUS) Services and its associated Attachments.  See Attachments 1 through 10.  The following milestone apply:
Questions Due:  No later than (NLT), 9 a.m., local time of the Contracting Officer, Alexandria VA, Monday, July 27, 2015
Proposals Due:  NLT, 12:00 pm, local time of the Contracting Officer, Alexandria, VA, Tuesday, August 25, 2015.

Vendors are encouraged to read the entire solicitation for additional guidance regarding the submission procedures for quotes and proposals.  No questions will be answered via the phone.

Added: Apr 17, 2015 2:44 pm The United States Patent and Trademark Office (USPTO) is soliciting for Information Technology (IT) End User Support (EUS) Services in support of the Office of the Chief Information Officer (OCIO). These services are necessary in maintaining Operation Readiness of the USPTO's automated systems and the underlying IT infrastructure. Requirements include, but not limited to:  
1.  Desktop Deployments and Moves
2. Desktop Field Support
3. Warehouse Operations Support
4. Audio Visual Support
5.  Technical Writing / Document Development
6.  Test & Evaluation Hardware Support
7.  Security Operations & Enterprise Monitoring
8.  Release Control Branch Support
9.  Inventory Maintenance Support
10.  Network Operations & Maintenance
11.  Network Cabling)
12.  Collaboration Services and Support
13.  Authorization & Assessment (A&A) 
14.  Advanced Problem Resolution
15.  Future Requirements include but not limited to Radio Frequency Identification (RFID) Support, monthly walk through with equipment designed to read the RFID tags to assist in tracking assets and performing some or all of the requirements listed above at locations other than the Carlyle Campus in Alexandria, VA.

Additionally, the objective of these services and any future requirements of this project is to ensure the USPTO has available the resources needed to carry out its mission. The Government contemplates a single hybrid award on a Fixed-Price, Labor Hour and Indefinite Quantity basis. The USPTO intends to compete this requirement as a 100% Set-Aside for Small Business for a 12-month base period, with four (4), 12-month option periods, for a maximum period of five (5) years. The associated North American Industry Classification System (NAICS) code for this acquisition is 541513 (Computer Facilities Management Services). The small business size standard is $27.5M. The incumbent is Evolver, Inc. under Contract No. DOC50PAPT0901027 with an estimated total obligation amount of $121M over a five (5) year period.

The Request for Proposal (RFP) will be posted (when available) to the Federal Business Opportunities website, FBO.gov, under the subject solicitation number for this procurement. The USPTO is not accepting proposals at this time. The USPTO anticipates release of the RFP within 30 to 45 days from the posting of this notice.  It is the Offeror's responsibility to monitor FBO for release of the RFP and subsequent amendments. Questions will be entertained following the release of the RFP, utilizing the procedures specified in the RFP.