DOC52PAPT1500005_Amendment_0001.pdf

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Attached to
Information Technology End User Support Services Federal contract opportunity
Solicitation number
DOC52PAPT1500005
Issued by
Department of Commerce US Patent and Trademark Office

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Amendment 0001

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ATTACHMENT_B_EUS_DOC52PAPT1500005__DLF_04SEPT2015_MASTER_FINAL.pdf PDF
EUS_Attachment_Six_(6)_-_List_of_Acronyms.pdf PDF
J.4_Copy_of_Templates_Informational_Purposes_Only.xls XLS spreadsheet
EUS_Attachment_Five_(5)_-_Technical_Writer_Document_Development_Historical_Data.pdf PDF
EUS_Attachment_Eight_(8)_Nine_(09)_ _Ten_(10)_-_Electronic_Business_Center_-_Supported_System_Description.pdf PDF
EUS_Attachment_One_(1)_-_Labor_Category_Descriptions_and_Rates_(Modified).xls XLS spreadsheet
EUS_Attachment_Two_(2)_-_Past_Performance_Questionnaire.pdf PDF
EUS_Attachment_Seven_(7)_-_USPTO_Media_Protection_Procedures.pdf PDF
EUS_Attachment_Three_(3)_-_DFS_Historical_Data.pdf PDF
EUS_Attachment_Four_(4)_-_Warehouse_Operations_Historical_Data.pdf PDF
ATTACHMENT_A_EUS_Consolidated_Questions_DLF_04SEPT2015_MASTER_FINAL.pdf PDF
Amendment_0004.pdf PDF
Amendment_0003.pdf PDF
EUS_Attachments_Eight_(8)_Nine_(9)__Ten_(10)_-_Electronic_Business_Center_-_Supported_System_Description.pdf PDF
EUS_Attachment_Two_(2)_-_Past_Performance_Questionnaire.pdf PDF
EUS_Attachment_One_(1)_-_Labor_Category_Descriptions_and_Rates.xls XLS spreadsheet
EUS_Attachment_Five_(5)_-_Technical_Writer_Document_Development_Historical_Data.pdf PDF
EUS_Attachment_Six_(6)_-_List_of_Acronyms.pdf PDF
DOC52PAPT1500005_END_USER_SUPPORT_SERVICES_SOLICITATION.pdf PDF
EUS_Attachment_Three_(3)_-_DFS_Historical_Data.pdf PDF
EUS_Attachment_Five_(5)_-_Technical_Writer_Document_Development_Historical_Data.pdf PDF
EUS_Attachment_Seven_(7)_-_USPTO_Media_Protection_Procedures.pdf PDF
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AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 11 . CONTRACT ID CODE IPA~E OF PAGES

I 1

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 15. PROJECT NO. (If applicable)

0001 07/17/2015

6. ISSUED BY CODE 7. ADM INISTERED BY (If other than Item 6) CODE I U.S. Patent and Trademark Office Attn: Mail Stop 6 P.O. Box 1450 Alexandria, VA 22313-1450

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, Stale and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION .............. NO.

D DOC52PAPT1500005

9B. DATED (SEE ITEM 11)

07/16/2015

10A. MODIFICATION OF CONTRACT/ORDER NO.

D 10B. DATED (SEE ITEM 13)

CODE I FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

~ The above numbered solicitation is amended as set forth In Item 14, The hour and date specified for receipt of Offers 0 Is extended. (g] Is not extended.

Offers muS1 acknowledge receipt of this amendment prior to the hour and date specllled In the sollcttatlon or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on eech copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation end amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour end date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

JT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

D D

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes In paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

D

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D D. OTHER (Specif}! typa of modlncatlon and authority)

E. IMPORTANT: Contractor 0 is not, D is required to sign this document and return ----- copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, Including so/lcltatlonlcontracl subject matter where feasible.)

The purpose of this amendment is to: ·(1) establish the effective date of release of solicitation as July 16, 2015; (2) replace Attachments 4 and 5 that were previously posted. ·

No other changes have been made to the Request for Proposal (RFP). Offerers are not required to acknowledge this amendment.

Except as provided herein all terms and condttlons of the document referenced In Item 9A or 10A, as heretofore changed, remains unchanged ehd in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

158. CONTRACTORIOFFEROR

(Signature of person authorized to slfln)

NSN 7540·01·152·8070

PreYious edition unusable

15C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Heather M. Bakos

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

flil <t).·t:l·_.;:·ht.l"AJi'!>~~

(Slgnatuf'fl of Contracting Officer) July 17, 2015

STANDARD FORM 30 (REV. 10·83)

Prescribed by GSA FAR (48 CFR) 53.243

New Equipment Deliveries

Surplus Assets Shipped Out

Surplus Assets sent to Scrap

CD tagged Assets in Warehouse 1st of each month

Assets Processed to

Excess

Tickets Assigned to Warehouse

Work Orders

Incident Tickets

Hard Drives Delivered to

Cage Hard Drives Reimaged

Hard Drives Degaussed

RMA

Returns

10,983 0 0 10,329 4,728 N/A N/A N/A 3 N/A 6 21 7,218 6,528 0 9,671 5,373 N/A N/A N/A 9 N/A 4 29 5,788 1,088 0 10,276 13,595 N/A N/A N/A 8 N/A 14 53 8,083 0 562 9,579 6,116 N/A N/A N/A 4 N/A 122 41 7,127 1,756 0 10,795 1,261 N/A N/A N/A 3 N/A 67 20 4,106 0 1,340 10,181 800 N/A N/A N/A 5 N/A 7 22 3,394 0 0 10,295 190 N/A N/A N/A 6 N/A 33 14 7,737 6,641 601 9,804 1,825 N/A N/A N/A 5 N/A 557 16 4,521 0 737 10,260 799 N/A N/A N/A 5 N/A 397 22 7,019 0 0 10,400 317 N/A N/A N/A 0 N/A 990 18 5,457 2,002 0 10,308 303 N/A N/A N/A 0 N/A 840 12 6,285 9,060 0 9,887 14,925 N/A N/A N/A 0 N/A 381 28

77,718 27075 3240 121,785 50,232 N/A N/A N/A 48 N/A 3418 296

3,058 180 10,275 9,889 537 N/A N/A N/A 0 N/A 1,726 11 2,108 576 0 9,728 436 N/A N/A N/A 0 N/A 998 8 1,969 5,164 1,606 9,071 890 N/A N/A N/A 0 N/A 1,443 33 1,347 455 0 9,195 1,297 N/A N/A N/A 0 N/A 3,166 26 2,020 278 0 9,214 7,222 N/A N/A N/A 0 N/A 307 65 2,431 0 559 9,048 385 N/A N/A N/A 0 N/A 355 65 2,371 6,636 0 9,543 705 N/A N/A N/A 0 N/A 518 88 4,270 0 1,232 9,240 1,022 N/A N/A N/A 0 N/A 653 73 5,964 1,260 0 9,334 6,577 N/A N/A N/A 0 N/A 1,643 83 4,947 265 0 7,302 339 N/A N/A N/A 0 N/A 791 114 1,279 7,503 1,365 7,041 6,470 N/A N/A N/A 0 N/A 124 50 1,816 7,773 540 5,169 1,606 N/A N/A N/A 0 N/A 721 69

33,580 30090 15,577 103,774 27486 N/A N/A N/A 0 N/A 12,445 685

4,724 1,182 2,507 6,266 10,071 N/A N/A N/A 0 N/A 831 24 6,084 6,710 2,825 6,750 4,603 N/A N/A N/A 0 N/A 424 59 6,239 1,585 1,309 7,180 8,360 N/A N/A N/A 0 N/A 90 36 7,977 4,508 0 5,391 9,606 N/A N/A N/A 0 N/A 104 60

12,165 4,085 6,502 4,836 6,308 N/A N/A N/A 0 N/A 60 27 8,041 3,637 0 4,538 6,303 349 185 164 0 N/A 97 61 6,358 4,711 7,198 4,607 6,184 333 75 258 0 N/A 122 71 8,360 6,787 0 4,974 3,042 369 154 215 0 N/A 51 25 9,259 386 0 5,643 2,605 448 141 307 0 N/A 141 41

14,131 3,150 0 5,274 2,660 337 90 247 0 N/A 1,609 22 6,890 0 0 3,427 135 268 84 184 0 N/A 237 20 2,073 1,329 1,079 4,145 1,948 248 47 201 0 N/A 363 24

92,301 38,070 21,420 63,031 61,825 2352 776 1576 0 N/A 4129 470

Attachment Four (4)Warehouse Operations Historical Data

Technical Writer Document Development Historical Data Attachment Five (5)

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Tota ls

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Web Articles 19 18 19 19 18 21 14 22 22 29 16 10 52 57 24 44 36 24 41 60 9 47 46 23 46 35 24 58 41 22 55 44 22 48 45 42 1172 227 463 482 Service

Advisories 18 24 19 26 23 20 21 12 12 29 33 6 37 38 36 32 46 67 49 46 13 49 50 39 56 37 39 76 74 90 ## 78 28 53 58 57 1532 243 502 787

New Technology 43 57 40 100 0 0 100 eBiz Alerts 4 2 4 5 4 1 3 8 6 21 13 9 21 29 39 44 27 8 27 35 10 28 26 13 18 19 17 30 19 5 22 29 11 21 39 32 649 80 307 230

OSP Updates 14 2 20 19 29 23 28 45 35 36 15 27 53 16 23 7 15 24 16 33 29 37 44 44 32 27 693 16 346 304 SharePoint

Modifications 3 5 6 5 7 6 5 4 5 7 4 4 3 4 6 6 5 7 8 9 12 13 13 14 9 11 10 8 7 9 7 7 8 8 12 6 263 61 100 96 Site

Maintenance/Cre ation 2 0 1 1 1 1 3 4 4 2 2 2 1 1 1 26 23 3 0

Workflows 2 2 3 3 3 3 1 17 0 0 16

Forms 3 1 1 4 4 3 5 3 3 4 2 2 1 1 1 1 0 1 1 1 1 1 2 4 9 10 6 5 3 4 4 9 9 10 7 3 129 35 15 76 User Guides

Creation 0 1 3 4 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 1 0 1 14 10 2 1 User Guides

Update 0 1 3 3 0 1 2 1 1 1 1 1 0 0 0 1 4 2 2 0 2 1 2 1 1 0 1 0 1 0 0 0 0 0 1 34 15 14 4 Meetings/Minute s/Requests 16 22 24 12 16 14 24 14 10 17 16 17 15 19 27 11 15 14 8 15 11 14 15 14 11 17 21 19 7 18 31 10 32 31 24 601 185 181 211

PM After Hours Requests 3 3 6 4 2 0 1 7 1 3 2 1 2 2 4 0 14 0 0 0 0 0 1 0 53 0 31 22

Service or task not yet assigned

Reporting not available due to transfer of the TW from IMTAS to Evolver

Service or task discontinued due to transfer of static intranet site into USPTO sharepoint site

DOC52PAPT1500005 Amendment 0001
EUS Attachment Four (4) - Warehouse Operations Historical Data
EUS Attachment Five (5) - Technical Writer Document Development Historical Data

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