EUS_Attachment_Three_(3)_-_DFS_Historical_Data.pdf

PDF 78 KB Posted

Attached to
Information Technology End User Support Services Federal contract opportunity
Solicitation number
DOC52PAPT1500005
Issued by
Department of Commerce US Patent and Trademark Office

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From the source

Attachment 3 DFS Historical Data

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Task Order by

Team Year

Incident

Tickets

Change

Request

Service

Request

Task

Tickets

Total Tickets

Per Year Comments

2011 16910 1207 0 0 18117

Incident totals for

Oct, Nov and Dec of

2011 are missing

2012 11711 2195 0 0 13906

2013 11938 1587 1138 0 14663

Tasks were not created until 2014 for

DFS

2014 14517 429 1040 485 16471

2011 467 1 4 0 472

2012 426 7 23 0 456

2013 228 16 2 0 246

2014 420 7 5 0 432

Total Resolved Tickets by Group, Type & Year

Desktop Field

Support (DFS)

Task Order

DFS Task order

‐ Group

Printers tickets

File details come from the government source that posted it. Updated .