DH01--Vocera Admin

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking an on-site administrative support contractor for managing the Vocera system at the W.G. Hefner Medical Center in Salisbury, NC. The contractor will be responsible for Vocera implementation and utilization, including database management, device management, software management, training, issue escalation, report management, and end-user satisfaction monitoring. The Request for Quote (RFQ) requires the selected contractor to complete TMS course #43790 within 90 days of hire and will be evaluated based on the lowest-priced, technically acceptable offer. Quotes are due by December 27, 2024, at 3:00 PM EST, with the contract period spanning six months from December 31, 2024, through June 30, 2025. The solicitation incorporates Service Contract Labor Standards Wage Determination No. 2015-4423, Revision 27, and falls under the NAICS code 541519 for Other Computer Related Services.

The contract has no specific set-aside designation and will be performed at the W.G. Hefner Medical Center, with normal working hours from Monday through Friday, 8:00 AM to 4:30 PM. The size standard for the NAICS category is 150 employees, indicating potential opportunities for small to mid-sized businesses. Contractors must adhere to strict information system security and privacy requirements outlined in VA Handbook 6500.6, including data protection, encryption standards, incident reporting, and mandatory security training. The wage determination establishes minimum wage rates ranging from $10.22 to $54.08 per hour, depending on the occupational category, and includes provisions for health and welfare benefits, vacation time, and holiday pay. Contractors will be subject to comprehensive security compliance measures, with potential penalties including contract termination for non-compliance with VA information system protocols.