W91YTZ21R0029 Amendment 0001.pdf

W91YTZ21R0029

W40M RHCO-ATLANTIC USAHCA

WOMACK ARMY MEDICAL CENTER

POC: NAOMI R. WILLIAMS

BLDG 4-2817 REILLY RD

FORT BRAGG NC 28310

SEE SCHEDULE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. The reason for this amendment is to correct the PWS. Facility Clearance has been removed from page 23. On page 31, Section 3a-Security, secret has been removed.

Contractor is responsible for all securty checks for a NACI clearance. It is recommended that the Contractor have a Facility Security Officer to remain in compliance w ith security requirements.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 88

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 03-Aug-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W91YTZ21R0029

X 9B. DATED (SEE ITEM 11)

02-Aug-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

03-Aug-2021

CODE

W40M RHCO-ATLANTIC USAHCA

NORTHERN REG CONTR OFC NRCO

6021 5TH ST BLDG 1467

FORT BELVOIR VA 22060-5580

W91YTZ 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W91YTZ

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

UNITED STATES ARMY

RESERVE

PSYCHOLOGICAL HEALTH

RESERVE PROGRAM

PERFORMANCE WORK

STATEMENT (PWS)

1.0 INTRODUCTION

1.0.1 The Contractor will administer the United States Army Reserve (USAR) Psychological Health Program (PHP). The services provided will be of a nature and scope described in the paragraphs below. The PHP is designed to promote mental fitness and personal wellness to support operational readiness through linkage to behavioral health treatment, consultation, critical incident response, and clinical case management (CCM).

1.0.1.1. The United States Army Reserve (USAR), also known as the Reserve Component (RC), currently has approximately 200,000 Service Members (SMs). The primary mission of the RC is to provide trained and ready units and individuals to mobilize and deploy in support of the national military strategy. In order to fulfill this mission, SMs are required to maintain a constant state of physical and psychological readiness.

1.0.1.2. The RC provides a variety of support services for SMs and their dependents, also referred to as family members (FM), but the RC has no mechanism for providing treatment. When on active duty, SMs and their dependents are eligible for treatment through the Military Health System, to include Military Treatment Facilities (MTFs).

1.0.1.3. When not on active duty, SMs seek treatment through the Veterans Administration (VA) if eligible, or through civilian health care systems in their communities.

1.0.1.4. The USAR Psychological Health Program is a support service that will assist SMs and dependents to access the services required to maintain optimum mental fitness and readiness.

1.0.1.5. The Government reserves the right to increase or decrease FTEs during the course of this contract to best meet the needs of programming requirements, standards, and scope of practice.

1.1. GENERAL

1.1.1. This contract is a non-personal services contract under which the personnel rendering the services and control usually prevailing in relationships between the government and its employees.

1.1.2. The government will not be liable for malpractice allegations against contract personnel based upon performance of this contract. The contractor shall be required to carry malpractice insurance for each Director of Psychological Health (DPH) and Nurse Case Manager (NCM), at a level stated in the solicitation and included in any resulting contract for subject acquisition in tailored FAR Clause 52.237-7. If an apparent successful offeror, the contractor shall provide evidence of insurability concerning medical liability insurance prior to contract award. Upon contract award, the contractor shall provide evidence of insurance demonstrating the required coverage prior to commencement of performance. In accordance with Federal Acquisition Regulation (FAR) Clause 52.237-7, the contractor will indemnify the Government for any liability producing act or omission by the contractor, its personnel and agents occurring during contract performance. If the contractor uses subcontractors in the performance of this contract, the contractor is required to ensure that its subcontracts for provisions of healthcare services contain the requirements of FAR 52.237-7, including the maintenance of professional liability insurance.

1.1.3. Responsibility and Procedures. If any suit or action is filed or any claim is made against the Contractor DPH or NCM, which occurred as a result of work performed by the DPH or NCM under this contract, the DPH or NCM shall immediately notify the contractor and contracting officer (KO), and promptly furnish them copies of all pertinent documents received.

1.1.4. The Contractor shall cooperate with the government, without further compensation, in the processing, review, settlement, or defense of the suit, action, or claim; and authorize government representatives to settle or defend the claim and to represent the DPH or NCM in, or take charge of, any litigation involved in such an action.

The Contractor DPH or NCM may, at the Contractor DPH or own expense, participate in defense of such claim or litigation.

1.1.5. Confidentiality / HIPAA. The Contractor shall ensure that all policies and procedures of PHP services are in compliance with DOD, Army, RC, and other federal and state laws and regulations, and assure the confidentiality of contact with PHP. Any and all client contact records, as well as any information obtained from visits to, or contacts with PHP services, shall be kept in a confidential manner in accordance with 5 U.S.C. 552, the Privacy Act of 1974, and in accordance with P.L.104 -191, the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

Confidentiality of alcohol and drug abuse records is to be maintained in accordance with 42 CFR, Part 2. The confidentiality of all client information shall be maintained. The Contractor shall be subject to the penalties imposed by such laws for disclosure of any information without the client's prior knowledge and specific written consent.

DOD, Army, and RC confidentiality and information system security requirements may be more stringent than other federal and state laws. The more stringent requirements prevail. Links to requirements include:

1.1.5.1. Personally identifiable information: h ttp://iase.disa.mil/policy-guidance/pii-signed-memo- 0 8182006.pdf

1.1.5.2. Personally Identifiable Information systems guidance:

h ttp://www.whitehouse.gov/omb/memoranda/fy2006/m06-16.pdf

1.1.5.3. Access to DOD Security Technical Information Guides and National Security Agency Security Configuration Guides: http://www.disa.mil/peo-ma/

1.1.5.4. DOD Web Site Administration Policies and Procedures:

h ttp://www.defense.gov/webmasters/policy/DoD_web_policy_12071998_with_amendments_and_correct i ons.html

1.1.6. RESERVED

1.1.7. Conflicts of Interest

1.1.7.1. The Contractor and Subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent organizational conflict of interest (OCI), as defined in FAR Subpart 9.5.

The Contracting Officer Representative (COR) and the Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI.

and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.1.7.2. The DPH may not refer any client to him or herself or to any counselor or community resource in which the referring DPH has a financial or any other interest without prior approval of the COR. Any referral that has the appearance of reflecting a conflict-of- interest may only occur if pre-approved by the COR.

1.1.8. RESERVED

1.2. SCOPE OF WORK: Under this contract the Contractor shall support the Psychological Health Program requirements of the USAR. In the performance of this contract, the Contractor, independently and not as an agent of the RC, shall provide all necessary personnel, management, and supervision to support comprehensive psychological health support services. The goals of the service are to:

1.2.1. Provide high quality services that are SM specific, friendly and comprehensive, while typically increasing utilization rates to promote SM readiness for deployment.

1.2.2. Provide assessment, short term problem resolution counseling, referral services, and follow-up to ensure that all RC SMs and their dependents receive the most effective and efficient care possible.

1.2.3. Provide clinical case management in order to ensure coordination of clinical, counseling, and other services promoting the psychological health of SMs. Only SMs will be eligible for case management.

1.2.4. Provide Traumatic Event Management in response to Critical Incident Events.

1.2.5. Assist Commanders and first line leaders to achieve and sustain the optimal mental fitness and overall readiness of their SMs.

1.2.6. Provide education, training, and support to units collectively in order to achieve and sustain optimum organizational well-being and readiness for deployment.

1.2.7. Provide coordination with other support programs in order to provide full coverage without redundancy.

1.2.8. Advise senior and organizational leadership on the health of the force. Serve as the subject matter expert (SME) to assist in the development of relevant policy.

1.3. SAFETY REQUIREMENTS

1.3.1. The Contractor personnel shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.3.2. RESERVED

1.3.3. Orientation and Training

1.3.3.1. Orientation Training. Within ten (10) working days after any of the Key Personnel have been hired and prior to any provision of service to clients, the Contractor shall provide a thorough orientation about the Psychological Health Program. Status reports are to be provided to the COR upon request. This orientation shall include, but not be limited to, a review of all policies and procedures necessary for the Key Personnel to perform under the terms of this contract. Evidence of the successful completion of a structured orientation protocol resulting in adequate knowledge to perform assigned duties shall be retained in the personnel file of each of the Key Personnel. This documentation is to be available for the Government to review upon request. Upon request, the Contractor will supply the Government with training records including training provided by Key Personnel and who, where, what, when and why of training provided for Key Personnel.

1.3.3.2. The Contractor shall maintain ongoing orientation and training to ensure that personnel working under this contract have the information and skills needed to effectively perform their duties. This includes, but is not limited to, information on the culture of RC and the relationship to service provision, use of the management information system, diagnostic assessment techniques, and consultative and presentation skills.

1.3.3.3. The RC requires TBI, PTSD and other specialized training or briefings as RC determines is needed for all Key Personnel to maintain clinical expectations and standardization. The Government will arrange for assisting the Contractor to achieve this training.

1.3.3.4. Multicultural and Diversity Training. With the intent of improving accessibility to Service Members/Family Members from diverse cultures, Contractor employees performing under this contract shall maintain an understanding of diversity dynamics and practices for effectively working with diverse groups.

1.3.3.5. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and Contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or Subcontractors that violate the US Government policy as described at FAR 22.17.

1.4. SECURITY REQUIREMENTS

1.4.1. Contractor shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative) Contractor and all associated Subcontractor employees shall provide all information required for background checks to meet installation access requirements by the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

Contractor workforce must comply with all personal identity verification requirements. (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DOD, HQDA and/or local installation security.

In addition to the changes otherwise authorized by the changes clause of the contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.4.2. Identification of Contractor Employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Gov be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with Government or non-Government entities/personnel. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. When Contractor employees are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges shall have the co badges are acceptable. The Contractor shall retrieve all identification media (including vehicle passes) from their employees who depart for any reason. All identification media shall be returned to the Contracting Officer within 14 calendar days of departure.

1.4.3. CAC Requirements: The Common Access Card (CAC) is the Department of Defense (DOD) federal Personal Identity Verification (PIV) credential. In accordance with Directive Type Memorandum (DTM) 08-003, dated December 1, 2008, incorporating Change 5, October 8, 2013, for a CAC-eligible Contractor to receive an initial CAC, the responsible command must have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher background investigation (BI). DTM 08-003 use DOD has not published final adjudications standards. Army Directive (AD) 2011-08 provides top-level guidance

12 (HSPD-12). The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201- rsonal

5200.2-R; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.4.4. Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on- site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.4.5. Trusted Associate Sponsorship System (TASS): The Contractor is responsible for processing applications for Common Access Cards (CAC) for every Contractor employee who deploys with the military force OR who has needs to access any government computer network in accordance with FAR 52.204-

1.4.6. The Contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all Contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are

Officer.

1.4.7. The Contractor shall obtain an Army Knowledge Online (AKO) account and a DISA DoD Enterprise email (DEE) address for each applicant, including Subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to:

designated individual if the COR is ineligible to serve as an AKO Sponsor. At no time will the designated individual, or Contractor sponsor a CAC without notice to, and approval from the COR. Failure to seek COR approval of CAC sponsorship is considered a breach of contract. A breach of the contract clause may be grounds for debarment as a contractor and subcontractor. Note: If an employee of a Contractor loses the privilege to access AKO, they lose the ability to renew their CAC. Therefore it is critical that Contractor employees maintain their AKO accounts.

CAC and security related matters. If a FSO is not established, each Contractor employee requiring a CAC will be required to process their own applications.

1.4.9.

employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be the COR.

1.4.10. The government will establish a TASS application account for each CAC request and will provide each Contractor employee a USER ID and Password, via email, to the FSO. The FSO or Contractor employee shall access the TASS account and complete the CAC application (entering/editing Contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

1.4.11. The FSO or Contractor employee shall submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

1.4.12. A CAC cannot be issued without evidence that the standards outlined in paragraph 1.4.2 have been met.

TASS may be linked to the Joint Personnel Adjudication System (JPAS) in the near future. The TA will have to verify, via JPAS, that the NACI has been initiated before he/she can approve a Contractor request for a CAC.

1.4.13.

1.4.13.1. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the Contractor with instructions on obtaining their CAC. The Contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

1.4.13.2. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

1.4.13.3. Returned. Additional information or correction to the application required by the Contractor employee.

1.4.13.4. *The Contractor shall maintain records of all approved and rejected applications.

1.4.14. At the RAPIDS station, the RAPIDS Verification Officer will verify the Contractor by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-

1.4.8. rve as your applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

1.4.15. Issued CACs shall be for a period of performance not longer than three (3) years or the

1.4.16. Th

turn in from local CAC office, upon departure or dismissal of each Contractor employee. A breach of the contract clause may be grounds for debarment as a contractor and subcontractor. Contractor agrees that final payment may be withheld for failure to return CAC.

1.4.17. Physical Security. The Contractor shall safeguard all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.18. Key Control. The Contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The Contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn- in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the

1.4.19. In the event keys, other than master keys, are lost or duplicated the Contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re- keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.4.20. The Contactor shall prohibit the use of the Government issued keys/key cards by any persons

Contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.21. Lock Combinations: The Contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall

1.5. SAFEGUARDING MATERIALS AND CONFIDENTIALITY OF INFORMATION

1.5.1. COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the Contractor is advised that any time Contractors place or receive calls they are subject to COMSEC procedures. The Contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The Contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.5.2. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DOD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.5.2.1. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.5.2.2. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training as specified in paragraph 8.2.5 of this PWS (h ttps://informationassurance.us.army.mil).

1.5.2.3. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.5.2.4. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.5.2.5. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.5.3. Protection of Protection of Personally Identifiable Information (PII). The Contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS

224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals

1.5.4. Data Rights. The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.5. Handling or Access to Classified Information. Contractor shall comply with FAR 52.204- 2,

(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor.

1.6. PERSONAL SECURITY INVESTIGATION REQUIREMENTS

1.6.1. HSPD-12 Background Investigation Requirements: The Contractor is responsible for all HSPD-12 Background Investigations. They shall ensure CACs are obtained by all personnel assigned to work on the Government site and by personnel requiring access to a DOD network (and other eligible populations as specified in DTM-08-003 Attachment 3, paragraph 3a.). Those personnel are required to, at a minimum, have received a favorable FBI fingerprint check and must have submitted to the Office of Personnel Management (OPM) a National Agency Check with Inquiries (NACI) or equivalent/higher investigation. It is the responsibility of the Contractor to ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form and submit to OPM via the PSIP. Contractor personnel will then receive two e-mail messages;

the first will confirm that the request has been received by the Office of Personnel Management, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the BI will be initiated. The Contractor shall ensure all instructions regarding background investigation processing, including those provided verbally, by email or via a Government system are complied with immediately. The Contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from 2-6 weeks and shall factor this lead time into its hiring/placement process. The Contractor shall make all reasonable efforts to ensure that Contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause..

1.6.2. Antiterrorism Training

1.6.2.1. AT Level 1 Awareness Training (AT): All Contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor and Subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training by all employees and Subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil.

1.6.2.2. AT Awareness Training for Contractor Personnel Traveling Overseas. US based Contractor employees and associated Subcontractor employees will coordinate for and receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13 prior to deploying OCONUS.

1.6.2.3. Information Assurance (IA)/Information Technology (IT) Training: All Contractor employees and associated sub-Contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DOD and Army training requirements in DoDD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.2.4. Information Awareness: All Contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) (https://atc.us.army.mil/iastar/index.php) prior to commencement of services, and shall successfully complete the DOD Information Assurance awareness training prior to access to the IS and then annually thereafter.

(https://ia.signal.army.mil/DoDIAA/).

1.6.2.5. iWATCH Training. The Contractor with an area of performance within an Army- controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The Contractor shall report completion for each affected Contractor employee and Subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.6.2.6. OPSEC Training. In accordance with AR 530-1, Operations Security, new Contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 OPSEC training is available at h ttp://cdsetrain.dtic.mil/opsec/

1.7. MEDIA INQUIRIES

1.7.1. The contractor shall not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR who will relay them to the MTF Commander. There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF commander. Other than routine inquiries for external agencies, all other inquiries and complaints shall be brought to the attention of the contractor and contractor employee.

1.8. STANDARDS OF PERFORMANCE

1.8.1. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5.

Contacting Officer will apprise the Contractor of h performance and the Contractor shall apprise the Government of problems, if any, being experienced The Contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.8.2. Contract Manager (CM): The Contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the Contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services.

The CM shall ensure that Contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure Contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the Contractor.

1.9. ADMINISTRATIVE REQUIREMENTS

1.9.1. Recognized Holidays

Contractor personnel working on-site in Government facilities shall observe the same holidays as the Federal Government. When the Government is granted additional leave including administrative leave as a result of inclement weather, potentially hazardous conditions, and parades and/or other functions or special circumstances, the Contractor may be required to retain staff on duty at assigned locations to maintain an acceptable level of service for those Service Members who are required to work.

Holidays observed are:

Martin Luther King Jr. Day Memorial Day Independence Day Labor Day Columbus Day Thanksgiving Day Christmas Day

1.9.2. Hours of Operation

The Contractor is responsible for conducting business Monday thru Sunday in a manner that best aligns with supporting USAR location being served except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise provided for within this PWS. The Contractor shall adjust its hours of operation as necessary to align with supporting the designated places of performance, to include drill weekends as necessary; the Contractor shall in all cases provide 40 hours of weekly availability except in accordance with its proposed authorized leave plan.

1.9.3. Period of Performance

The ordering period shall be for a one (1) year (12 month) Base Period and four (4), one (1) year Option Periods.

Base Period: 29 SEP 2021 28 SEP 2022 Option Period: 29 SEP 2022 28 SEP 2023 Option Period: 29 SEP 2023 28 SEP 2024 Option Period: 29 SEP 2024 28 SEP 2025 Option period: 29 SEP 2025 28 SEP 2026

1.9.4. Place of Performance

1.9.4.1. Performance shall be at pre-identified USAR locations in the regions outlined in Exhibit B to this PWS.

The Contractor will ensure recruitment is within a commuting distance from a USAR location that is able to support maintaining office hours. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Government reserves the right to approve recruitment location and determine placement based on workforce need. Note: hiring of personnel is contingent upon USAR facility within commuting distance that can support office hours. Contractor is responsible for performance at identified USAR location; hours of performance will be in the best interest of the Government, and based on mission need. Telework is authorized if within the best interest of the program intent. The Government reserves the right to approve full-time, or partial telework schedules.

The COR may adjust or require a change in office hours when impacting contract performance.

1.9.4.2. Unscheduled gate closures may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by Contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle

1.9.4.3.

installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All Contractor employees shall carry proper identification with them at all times. The Contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.9.5. Contractor Travel

1.9.5.1. The Contractor shall travel to remote units and other locations necessary to perform services during the performance of this contract in order to attend meetings, provide training, respond to CIE/TEM situations, provide leadership consultation and provide services to end users as specified in this PWS. The Contractor shall be reimbursed for travel expenses consistent with FAR 31.205-46 and the limitation of funds specified in this contract.

All travel other than routine intrastate travel requires COR recommendation for approval and authorization by the contracting officer prior to travel arrangements being made.

1.9.5. Telecommuting (Telework)

1.9.5.1 The Government may permit telecommuting (teleworking) by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor shall have an established telecommuting program subject to review by the Government. All telecommuting agreements shall be authorized and approved by the COR and include the date, time, and description of the tasks to be performed. In furtherance of Continuity of Operations Planning (COOP), a

-critical operations stay operational during times of National Emergency or incidents of National Significance. The COR(s) must identify to the Contracting Officer any tasks that are required to ensure continuity of critical supplies and services and at what level those supplies and services must be delivered. Any proposal to use telecommuting shall be at no additional cost to the Government.

1.10. RESERVED

1.11. RESERVED

1.12. CREDENTIALED PERSONNEL

The Contractor shall ensure all employees possess all required licenses, education and experience specified in Attachment #1 for the performance of this contract. NOTE: The Government does not provide training to Contractor personnel. The Contractor shall ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services. Certain administrative consultative tasks, including Line of Duty investigations, profile determination, administrative discharge review, DoDSER completion, and psychological autopsy require a license in clinical social work or clinical psychology.

1.13. RESERVED

1.14. CONTRACTOR FURNISHED SUPPLIES/SERVICES

1.14.1. The Contractor shall provide equipment, supplies, and services in accordance with this contract not provided for by the Government under this PWS. The Contractor may choose to use its own resources in lieu of Government resources at no additional cost to the Government. All Contractor property shall be clearly marked to identify it as Contractor property.

1.14.2 The Contractor shall provide identification badges for its employees. These badges shall depict the

1.14.3. The Contractor shall provide each professional office with promotional materials, and stationery necessary for program operations, in fulfillment of this contract. Specific Government organization logos or other insignia will be provided by the COR. Under no circumstance may the Contractor's corporate name or logo appear on any material used, unless pre-authorized by the COR.

1.14.4. The contractor shall ensure that all government training is completed.

1.15. GOVERNMENT FURNISHED SUPPLIES/SERVICES

1.15.1. The Government shall provide building access badges as necessary. All Contractor personnel are required to acquire and maintain a Common Access Card (CAC). The COR will be the Trusted Agent for validating CAC issuance using the Contractor Verification System. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to government facilities or automation systems to perform those duties stipulated in the contract. The CACs and building access badges shall be returned to the COR when the Contractor

Cs expire when Contractor eligibility terminates or three years from the issuance date, whichever occurs first.

1.15.2. The Government will make available utilities, equipment, office furniture, and supplies to support Contractor operations in Government facilities (DPH and NCM personnel) on the same basis as made available to Government employees performing similar functions, including automated data processing equipment (one computer per FTE) and telecommunications equipment. The materials and information provided to the Contractor by the Government or to which the Contractor had access in completing work under the contract, to include keys in accordance with Appendix D of AR 190-51, pagers, and access badges, are the exclusive property of the Government. The Government will also provide expendable supplies for use by the Contractor personnel at the work site.

1.15.3. The Government will make available equipment at, and facilities of, each professional office shall be provided by the Government in accordance with guidelines and standards of DoD, General Service Administration, Public Building Service or other guidelines or standards applicable to the federal organization for which services are provided. Each office shall be maintained as a professional environment that ensures the safety, privacy and confidentiality of all employees who seek assistance.

1.15.4. The Contractor shall be required to use Government approved forms for records, data collection, compliance with the Confidentiality and Privacy Acts and any other uses deemed necessary by the Government.

Any form which the Contractor proposes to use shall be pre- approved in writing by the COR. If RC requests that specific forms or other materials be used, RC will provide camera-ready artwork which shall then be produced and distributed by the Contractor.

1.15.5. The RC, will authorize the Contractor to use the provided equipment and furnishings as well as additional furnishings and equipment of a similar type if required for program expansion. Any such additional acquisitions shall be requested by the Contractor and shall be approved in writing by the Contracting Officer prior to purchase or rental of such furnishings and/or equipment. At the discretion of the COR, any such furnishings and/or equipment may be withdrawn at any time. The Government shall provide necessary periodic cleaning of floors, windows, furnishings and fixtures necessary to conform to applicable health, safety and sanitary requirements.

1.15.6. Following the prior written approval of the COR, the Contractor may use its own items at no cost or liability to the Government for maintenance, service, repair and/or replacement provided the use of such equipment does not require additional, or result in overloading of existing utility resources. All such equipment shall conform to accepted safety standards.

1.15.7. The Contractor shall assume both the responsibility and liability for loss or damage of equipment and/or facilities provided by the Government if the damage or loss is caused by other than normal

. Contractor agrees that monthly payment can be rejected until damaged equipment is replaced.

1.15.8. Within ten (10) days of the start of the contract period, and within ten (10) days prior to the expiration of the contract period, one (1) representative of each the RC and the Contractor shall conduct an inventory to determine the contents of each DPH/NCM office, if the office is Government property and/or if there is any Government furnished property in the office. All capital and non-capital items shall be listed on Standard Form 565 or on a form authorized by the COR. All inventoried items are to be marked with appropriate labels in accordance with FPM regulations.

1.15.9. RC retains the right to conduct periodic surveys/inspections of DPH/NCM space occupied by the Contractor.

1.15.10. The Contractor shall exercise responsibility and accountability for Government property obligation to properly use, care for, and safeguard all Government property in their personal possession. Any property or resources so provided shall be used only for contract performance-related purposes. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off the water faucets or valves after using the required amount.

1.16. GOVERNMENT FURNISHED FACILITIES

1.16.1. The Government will provide safe and secure space and facilities to ensure that all DPHs and NCMs are able to carry out the expectations of this contract within environments that ensure privacy. The physical office space may be either on-site or off-site, depending upon the availability of RC space and the needs of the RC SM/FM being served.

1.17. RESERVED

1.18. DELIVERABLES

The Contractor shall prepare and deliver the following items in the…