MPD SOPAttachment2.xlsx
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- MPD & TC Support for IMCOM P Federal contract opportunity
- Solicitation number
- W91QVN20R0015
About this file
This is a performance work statement for military human resources support services required by the U.S. Army in the Republic of Korea. The contractor shall provide personnel services for Soldiers, command sponsored dependents, DoD civilians, and retirees assigned to non-Personnel Services Delivery Redesign units. Services include inprocessing, outprocessing, reassignments, orders processing, awards and decorations, promotions, flags administration, line of duty investigations, official military personnel file maintenance, and deployment readiness support. The closing date for proposals is December 14, 2019. The performance standards define required service levels, allowable defects, and corrective actions for over 20 specific tasks. This opportunity is issued by the Department of the Army Materiel Command Expeditionary Contracting Command.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| A21_Summary - Amendment 0002.pdf | ||
| A21_Vendor Day_Q&A_.xlsx | XLSX spreadsheet | |
| A21_Amendment 0002 to W91QVN-20-R-0015.pdf | ||
| A21_Summary - Amendment 0001_Public.docx | DOCX document | |
| A21_Questions and Answers_Public.xlsx | XLSX spreadsheet | |
| A21_Amendment 0001 to W91QVN-20-R-0015_Public.pdf | ||
| MPD PRSAttachment 1.xlsx | XLSX spreadsheet | |
| MPD PSDR and NonPSDR listAttachment 3.pdf | ||
| W91QVN20R0015 MPD&TC.PDF | ||
| W91QVN20R0015 MPD&TC#2.pdf |
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SOP
| Required Service | Performance Standards | Acceptable Quality Level (AQL). | Methods of Surveillance | Remedy |
| PWS Paragraph | ||||
| 5.2 MPD limited S1 Personnel Services Support (PSS) for non-PSDR units (see list at TAB D) S1 elements and/ or tenant organizations not supported by a brigade S1 may obtain limited support from the MPD. | ||||
| 5.2.1 DEROS Management. |
Maintain and manage Date Eligible to Return from Overseas (DEROS) roster on all garrison military personnel. Based on this roster ensure that timely FSTE/FSTC/COT/IPCOT requests are processed and timely eMILPO arrival/departure transactions are completed. IAW AR 614-30, ensure Soldiers who are at their End of Term of Service (ETS) agreement or who do not meet the service remaining requirements (SRR) to return to CONUS at six months prior to current DEROS are adjusted two days prior.
| The standard of service for this task is no expired DEROS | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections immediately; Corrective action included with monthly report |
| 5.2.2 Personnel Asset Inventory (PAI) |
Provide unit commanders required documentation and requested assistance during Personnel Asset Inventory (PAI) and complete and submit supporting documents IAW AR 600-8-6 and the eMILPO FG. PAI are required to be conducted at least once annually, at a change of command, 14 calendar day prior to a unit move, inactivation, discontinuance or redesignation, or change of servicing personnel processing activity, at the direction of the commander, when the unit strength variance is two percent or more, PAI will reflect 100% accountability.
| The standard of service for this task is to conduct a proper PAI IAW regulatory guidance at least annually, 14 calendar days before every change of command, regardless of O3, O5 or O6 level; unit move, inactivation, discontinuance, or redesignation or change of servicing personnel processing activity (PPA), at the direction of the commander, when the unit strength variance is 2% or more. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections immediately; Corrective action included with monthly report |
| 5.2.3 Suspension of Favorable Personnel Actions (FLAGS). |
S1 shall monitor and process Suspension of Favorable Personnel Actions IAW AR 600-8-2 and the eMILPO FG.
| The standard of service for this task is: S1 will print Flag reports monthly for unit commanders’ review and signature. S1 shall ensure no Soldier PCS with nontransferable flags. Ensure a DA Form 268 and HR system input will be initiated within 3 working days when a Soldier’s status changes from favorable to unfavorable. Flag cases shall be reviewed at least monthly; the Garrison Commander will review and validate all Flags over 6 months old monthly. A Flag will be removed within 3 working days after the Soldier’s status changes from unfavorable to favorable. Compliance will result in pass or failure. Ensure mandatory of suspension of favorable actions on a Soldier when military or civilian authorities initiate any investigation or inquiry that may potentially result in disciplinary or adverse administrative action. S1 ensure and monitor that the unit commander, or first line supervisor counsel all Soldiers on active duty, in writing, upon initiation of any Flag within 2 working days unless notification would compromise an ongoing investigation. Ensure the Soldier is provided a copy of the flag when it is initiated and removed on the Soldier. Compliance will result in pass or failure. S1 will ensure the AAA-095, FLAG report is verified and authenticated by unit commander and battalion commander (garrison commander) for FLAGS older than six months. S1 will ensure a copy of the DA Form 268 is provided to Retention NCO to ensure the proper immediate reenlistment prohibition code is applied and removed | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections immediately; Corrective action included with monthly report |
| 5.2.4 Blank/Expired APFT Dates. |
Ensure Blank/Expired APFT Dates are not missing or greater than one-year old in eMILPO.
| The Standard of Service is no Soldier Record Brief has a blank/expired APFT Date. | Three (3) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.5 Army Disaster Personnel Accountability and Assessment System (ADPAAS). |
Ensure a primary and alternate Commander Officer Representative (COR) is appointed in writing. Ensure that all garrison personnel are properly accounted for with 72 hours of notification of an ADPAAS Real Event or Exercise Event.
| The standard of service is a primary/altenate COR is appointed by the commander in writing, the duty appointment memorandum is on file, and during reportable periods of real-world or exercise events is that individuals within 72 hours of notification that an event/exercise has occurred will self-account or contact their respective garrison ADPAAS COR for reporting. | Three (3) defects allowed per Real World or Exercise event. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.6 PERSTEMPO. |
PERSTEMPO is a congressionally mandated program, directed by the Office of the Secretary of Defense. Track and report all creditable Personnel Tempo (PERSTEMPO) IAW AR 600-8-104, AR 600-8-6, FY00 National Defense Authorization Act, Section 586 and 435, Title 10, FY04 National Defense Authorization Act, Section 541 and 436, Title 10, Personnel Accounting and Strength Reporting, laws, the eMILPO Field User’s Guide and appropriate Military Personnel (MILPER) Messages/ALARACT Messages.
| The standard of service is the S1 shall input all 100% of PERSTEMPO events within a 24 hours of event occuring. S1 shall provide all Soldiers with an out-processing PERSTEMPO report and individual event history print out prior to their departure for final out-processing with the MPD Processing Control Station and for the Soldier to hand carry to the next duty station to be placed in the Soldier individual training records. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.7 In-Processing. |
S1 will complete unit level in-processing IAW AR 600-8-101 and as required by DA Form 5123-1. S1 will conduct a final check of every in-processing Soldier to ensure that all Soldier readiness non-deployable conditions have been corrected or that appointments have been made to correct those conditions and that the unit commander is notified to follow up.
| The standard of service is 100% of items required for Soldiers to properly in-process are completed along with a complete Soldier Record Review. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.8 Out-Processing. |
S1 will complete unit level in-processing IAW AR 600-8-101 and DA Form 137. S1 will ensure departing Soldiers meet assignment eligibility requirements and complete a PHA within 60 days of PCS. S1 will ensure all Soldiers will attend an installation- and/or community-level out-processing briefing prior to being issued DA Form 137–1 and DA Form 137–2. S1 will ensure all Soldiers review their personnel tempo individual event history sheet at least 30 days before departure. This document will be signed by a unit official and the Soldier, and hand carried by the Soldier to the gaining unit.
| The standard of service is 100% of items required for Soldiers to properly out-process are completed, along with a complete Soldier Record Review. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.9 Sponsorship |
Counsel Soldiers on the completion of the DA Form 5434, Request for Sponsor located in the ACT Sponsorship Module and monitor the ACT Sponsorship process of losing and inbound Soldiers and provide Garrison Commander/Command Sergeant Major an ACT Sponsorship monthly report IAW AR 800-8-8, the Total Army Sponsorship Program, HQDA EXORD 161-15 and local policies. Ensure DA Form 5434 are forwarded to Commander and/ or First Sergeant within 3 working days of receipt.
| The standards of service is to coordinate with unit 1SG/Company Command to ensure a sponsor is appointed within 10 calendar days after receipt of DA Form 5434 or ACT notification, unless Soldier declines. Ensure welcome letters are prepared and mailed to all Soldiers prior to arrival. Ensure sponsored selected is in a grade equal to or higher than incoming Soldier; and when practical are of the same gender, marital status, and military career field or occupational series as the incoming Soldier, especially for first-term Soldiers. Ensure no sponsors are appointed who are scheduled to PCS within 60 days of inbound Soldier. Ensure reactionary sponsors are assigned, if required. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.10 Reassignments (Deletions/Deferments/Early Arrivals). S1 shall process reassignments actions IAW AR 600-8-11, AR 55-46, AR 614-30, HRC, Enlisted Personnel Management Division, Operations Management Division, guidance. Expeditiously process all DA FORM 4187 for personnel action requests (Deletions/Deferments/Early Arrivals) IAW applicable regulatory guidance for the proper approval authority submission requirements. |
| The standards of service is to coordinate with unit 1SG/Company Command to ensure a DA FORM 4187 is completed and processed to IMCOM Pacific within 24 hours of notification that a deletion, deferment or Early arrival is required. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.11 Servicemembers’ Group Life Insurance Election Certificate and DD Form 93. |
Compliance and reporting DD 93/SGLV and records review reports, IAW AR 638-8, eMILPO Functional Guide (FG) and HRC CMAOC Web site. Verify and validate all Soldiers date for Emergency. Ensure spouse notification letters are completed and notification when not designated to receive 100 percent of death gratuity. Ensure Soldier is counseled in writing when designating a valid, but unusual, person authorized to designate disposition. Provide assistance to Soldiers in utilizing the web SGLI Online Enrollment System (SOES) application as necessary.
| The standard of service is 100% compliance of all assigned or attached personnel that the data is update, correct, and that the Soldier has a current SGLI and DD 93 documents filed in iPERMS no older than 365 days, | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.2.12 Army Military Human Resource Record (AMHRR) and Official Military Personnel Files Maintenance (OMPF). | ||||
| Conduct annual Soldier Record Review IAW AR 600-8-101, DA PAM 600-8-104 and HRC, Army Soldier Records Branch, iPERMS, The Record Review “How to Guide” if required . Ensure annual record reviews are conducted annually and establish local procedures to notify Soldiers for their annual records review. Ensure the Soldier most current End of Month (EOM) Leave and Earning Statement (LES), Soldiers Record Brief (SRB) are uploaded prior to execution of records review. If missing the S1 (Record Manager) must validate all current pay entitlements the Soldier is receiving by use of Unit Commander Finance. S1 shall ensure 100% accountability of all Soldier records compared to the unit accountability roster. S1 shall ensure all required AMHRR updates uploaded to iPERMS. | The standard of service is 100% of all assigned or attached personnel have a completed iPERMS records review annually | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.13 Awards and Decorations. |
Review, edit and process garrison individual military and unit awards and decorations IAW AR 600-8-22, Military Awards, Laws and Regulations, AR 600-8-104, HRC MLPER and ALARACT Messages, IMCOM Pacific External Policy, garrisons and local policies
| The standard of service is that all awards will be processed expeditiously; awards requiring HQ, IMCOM level approval – submitted NLT 75 days prior to proposed presentation date to include those awards submitted for recommendation to Eighth Army; awards requiring IMCOM Pacific level approval – submitted NLT 60 days prior to proposed presentation date, awards requiring Garrisons Commander level approval – submitted NLT 30 days prior to proposed presentation date S1 shall authenticate all DA Form 638, Recommendation for Award, item number 22 and 22a, certifying that the individual is eligible for an award IAW AR 600-8-22, not flagged, and the information contained in Part I of the DA Form 638 is correct. S1 shall prepare award certificates IAW AR 600-8-6, certificate citations for ARCOM and AAM are limited to six lines. S1 will prepare certificates error free; awards processing timeliness rate shall be 98% or greater. All awards approved locally must be processed within five (5) working days from receipt of approval. Maintain a current orders log. S1 is responsible for ensuring the appropriate stock of medal sets and certificates are maintained on hand. S1 is responsible for uploading certificate and DA Form 638 of all awards to Soldiers iPERMs record within 5-days from date award was approved and assigned an order number. S1 is responsible to submit end of year (EOY Roll-up report to higher HQ with the established guidelines. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.13.1 Army Good Conduct Medal. |
Process and manage Army Good Conduct Medal Program IAW 600-8-22 for garrison military personnel. Manage Blank and Expired GCMDL Eligibility Date.
| The standard of service is that no Soldier has a blank GCMDL date in eMILPO, all overdue GCMDL are processed/completed with 5 duty days upon discovery of award being overdue, all GCMDL awards are processed/completed 30 days prior to eligible GCMDL award date, | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.13.2 Local Awards. |
Local Awards: Process and prepare local awards such as General Paik Sun Yup, (Army in Korea Regulation 672-6), Helping Hand (Army in Korea Regulation 672-6), Mary Walker (Army in Korea Regulation 672-6), Sergeant Audie Murphy (Army in Korea Regulation 672-6), General Franks award and Ranger Hall of Fame award. If award requires CG, 8th Army approval, MPD process through 8th Army G1 with the COR/ACOR carbon copied. These include awards for Republic of Korea officers. All awards submitted shall have IMCOM Pacific Director endorsement prior to submission to 8th Army.
| The standard of service is that these awards are submitted NLT 75 days prior to proposed presentation date to include those awards submitted for recommendation to 8th Army, | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.14 Leaves and Passes. |
Process all DA Form 31 (ordinary leave, convalescent leave, PTDY requests) and maintain control log IAW AR 600-8-10 and the JTR. S1 shall monitor and process Consecutive Overseas Tour (COT) Leave – S1 shall ensure the Soldier understands he may defer COT leave for personal reasons or losing or gaining commander may defer COT leave due to military necessity. S1 shall verify for Soldiers departing on PCS ensure their orders reflect in the additional instructions lead line that Soldier is authorized COT leave was deferred by losing or gaining commander due to military necessity, and the reason for deferral. S1 shall annotate on DA Form 31, block 30, will state whether Soldier deferred or the losing or gaining commander deferred COT leave, and that Soldier must take COT leave travel within the 1-year period from the date the Soldier reports to the new permanent duty station (PDS) or begins an in place consecutive overseas tour. If leave is not taken within this period, the entitlement is lost. COT leave travel is forfeited. S1 will inform the Soldier when COT leave is deferred, the first leave taken away from the Soldier’s new PDS does not have to be Soldier’s COT leave.
| The standard of service for this task is S1 will maintain a current leave control log and S1 will submit original leave form to finance on unit transmittal memorandum (UTM) within three working days after leave is completed. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.15 Military Pay/Entitlements. |
Military Pay and Entitlements. Process finance documents daily IAW AR 37-104-4, AR 600-8 and DA PAM 600-8, on transmittal document (DA Form 200 or unit transmittal memorandum (UTM) to finance office with a control number assigned to each transmittal submitted, S1 shall validate that the pay-related document is sufficient and completed properly; S1 will forward all documents pertaining to pay no later than 1000 hours following the workday on which the documents were received to ensure that the member will receive timely action on pay entitlement this includes DA Form 31. Obtain Daily Register of Transactions (DROT) from finance office daily. Compare DROT with previously submitted UTMs in the suspense file to ensure pay-related actions occur (Compliance will result in pass or failure.
| The standard of service for this task is S1 obtain Daily Register of Transactions (DROT) from finance office daily, then compare DROT with previously submitted UTMs in the suspense file to ensure pay-related actions occur if necessary. Resubmit any documents affecting military pay within 24 hours. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.15.1 Unit Commander Financial Report (UCFR). |
Should be completed by the Company Commander via the DFAS weblink and instructions. IAW AR 37-104-4, and DA PAM 600-8 S1 will ensure UCFR certified copy with supporting documentation is returned to finance authenticate properly NLT 10th day of the following month and maintain a copy of the certified report for 12 months. The following statement must be included in or attached to the UCFR: "I certify that I have reviewed the accountability and duty status of the Soldiers on this UCFR, and they are assigned or attached to my unit, unless annotated otherwise. To the best of my knowledge, this information is correct or has been corrected on this report."
| The standard of service for this task is S1 will ensure the Company Commander completes the electronic UCFR NLT 10th of each month. If hard copy of UCFR is completed, the S1 will ensure a properly completed UCFR with the Company Commander’s signature along with supporting documentation is submitted NLT the 10th of each month. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.15.2 Soldier Pay Entitlements. |
Utilizing the UCFR, prepare a Memorandum for Record (MFR) that lists all pay entitlements for attaching to the Soldier’s Record Review in lieu of the Soldier’s LES. Ensure that the memorandum or LES are uploaded prior to execution of records review. Record Manager will conduct iPERMS uploading of Soldier pay entitlement documents to iPERMS within 5 duty days of the pay entitlement document being produced and any associated actions with the pay entitlement completed.
| The standard of service for this task is S1 will prepare a Memorandum for Record (MFR) that lists all pay entitlements for attaching to the Soldier’s Record Review in lieu of the Soldier’s LES. Ensure that the memorandum or LES are uploaded prior to execution of records review. Record Manager will conduct iPERMS uploading of Soldier pay entitlement documents to iPERMS within 5 duty days of the pay entitlement document being produced and any associated actions with the pay entitlement completed. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16 Soldier Actions and Applications. |
Assist and prepare all Soldier Actions and Applications IAW AR 600-8, DA PAM 600-8. Determine the Soldier’s eligibility to process Soldier action and if there are exceptions to policy required in-conjunction with submission of application. Review each Soldier action and application to verify completeness, adequacy of justification, and that all factors bearing on the request are documented to include appropriate commander signatures. Include comprehensive documentation which supports a waiver or exception to policy request. Process requests for personnel actions such as Hometown Recruiter Assistance Program, airborne training, legal name change, service school, Military Occupational Specialty (MOS) reclassification, Army married couples program, language training, separate rations, foreign service tour extensions and curtailments (FSTE/FSTC), intra theater transfer (ITT), consecutive overseas tour (COT), compassionate reassignment, and assignment incentive pay (AIP) IAW AR 600-8, AR 614-30, appropriate MILPER Message, local guidance, and applicable regulations. Prepare and publish orders awarding Military Occupational Specialty (MOS), Additional Skill Identifier (ASI), and Special Qualification Identifier (SQI).
| The standard of service for this task is S1 maintain 100% accountability and submit personnel actions/applications along with proper documentation NLT 5 duty duty days after receipt of action/request Soldier. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.1 Personnel Actions (Special Duty Assignment/Pay). |
S1 shall process Special Duty Assignment Pay IAW AR 614-200 and DOD FMR 7000.14-R (Volume 7A). Special duty assignment pay is a monetary incentive paid to enlisted Soldiers who qualify for and serve in designated special duty assignments that have extremely demanding duties requiring extraordinary effort for satisfactory performance or an unusual degree of responsibility, if required.
| The standard of service for this task is S1 complete 4187 and submit proper documentation within 5 duty days upon notification to initiate a SDAP action or receipt of a SDAP action from Soldier. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.2 Citizenship/ Naturalization. |
Review and assist Soldiers IAW HRC Soldier’s Guide to Citizenship application processing of Form N-400 to review for documentation for accuracy and completeness. S1 must verify the application, service data and then complete Part 5 through Part 8 of the Form N-426, dated 4 August 2015. S1/MPD must certify that the character of the Soldier’s service is “honorable”.
| The standard of service for this task is 100% accountability and timeliness of submission of Citizenship/ Naturalization applications. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report | |
| 5.2.16.3 Medical Boards (MAR2) Monitor. | ||||
| S1 shall monitor MAR2 actions IAW AR 40-501, AR 635-40, 601-280, HRC, EPMD, MOS Administrative Retention Review guidance and DA PAM 635-40. S1 will monitor and provide administrative support for MAR2 packet to the commander if required to generate. S1 will ensure an automated tracking system been established to monitor Soldiers pending MAR2s. S1 will monitor and screen all Soldiers who are departing to determine if they have a P3 and P4 profile and/or pending MAR2 action. The commander has 14 days to complete and forward the MAR2 packet to the installation retention office. The MAR2 process must be completed within 28 days after the battalion commander receives the profile, unless the commander extends the time for reasons listed in DA PAM 635-40. The unit commander notifies the Soldier of the MAR2 decision within 2 days of receiving the decision report. S1 with the assistance of unit/installation Retention NOC if MAR2 packet is approved ensure HRC has updated all the personnel codes on the Soldier record with MAR2 results. | The standard of service for this task is an automated tracking systems is in place, 100% accountability of all MAR2 actions and timeliness submission of actions and/or Commander notification. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.4 Family Care Plans. |
S1 IAW AR 55-46, AR 600-20, AR 600-8-11, AR 600-8-2 will ensure all Soldiers are screened for Family Care Plans during unit-in-processing, after any even requiring completion of a Family Care Plan, pregnant Soldiers NLT 9- days prior to the expected date of birth of the child, by single parents, dual military members. S1 will ensure Family Care Plans are submitted within 30 days of initial counseling. S1 will ensure all Soldiers Family Care Plans are recertified at least annually or anniversary of the Soldiers birth month. S1 will ensure all Soldiers who receive assignment instructions for an OCONUS assignment must be counseled again and must have their DA Form 5305 recertified not later than 30 days before the final out-processing date at the losing installation. S1 will ensure Soldiers who fail to provide and maintain an adequate Family care plan, must be flagged. Effective date of the Flag will be the suspense date established by the commander for completion and approval of DA Form 5305 (Family Care Plan) with attendant documents IAW AR 600–20. Remove the Flag when the Family care plan is approved or recertified by the commander.
| The standard of service for this task is 100% accountability of Family Care Plans (FCP), annual recertification is completed, ensure FLAG action is completed on Soldiers who fail to maintain a FCP and monitor timely submission of required documents to maintain a Family Care Plan. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.5 Retirements. |
S1 will verify eligibility, service remaining requirements prior to initiation of request for retirements IAW AR 600-8-24 and AR 635-200. S1 will ensure all retirements are submitted within 12 months of the requested retirement date NLT 9 months prior to the projected start date of transition leave. S1 will ensure Soldiers who are accompanied by Family members who traveled at Government expense must complete the prescribed “with Family members” tour or at least 12 months from the date of the arrival of Family members, whichever is longer. Unaccompanied Soldiers must complete the prescribed “all others” tour. S1 will ensure all retirement requests are submitted and routed to the appropriate approval authority. S1 will monitor all Soldiers having 19 years, 6 months or more AFS when notified of permanent change of station may request a retirement in lieu of PCS and must be submitted and approved with 30 days of receipt of official notification of PCS. The retirement date will not be later than 6 months from the date of notification, or the first day of the month following the month in which 20 years of active Federal service is completed, whichever is later. All service obligations must be fulfilled not later than the approved retirement date. S1 will ensure all Soldiers who elect to retire in lieu of PCS Applications for retirement in lieu of PCS that are approved will not be withdrawn, nor will the retirement date be changed. The Soldier must retire on the approved retirement date. The standard of service for this task is 100% accountability and timeliness.
| The standard of service for this task is 100% accountability, review to ensure requests are IAW regulatory guidance and timely submission to the proper office of all retirement request, both officer and enlisted. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.6 Officer Candidate School (OCS). |
S1 will verify eligibility, verify and process Soldiers OCS packets IAW AR 350-51, US Army Officer Candidate School and HRC-current MILPER Messages. S1 will ensure all documents received are legible and in the order of the OCS checklist. S1 will verify all packets are complete and submitted to HRC NLT suspense date given in current OCS MILPER Message announcing board.
| The standard of service for this task is 100% accountability and submission of all OCS packets within 5 duty days of receiving completed packet from Soldier | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.7 Meal Card Management System. |
S1 shall monitor the Meal Card Management System IAW AR 600-38, oversee the management of issuance, control and review of the Meal Card Management System. S1 will ensure that ensure the commander has appointed in writing a SFC or General Schedule-9 or above (Staff Sergeant in an SFC position) as the Meal Card Control Officer (MCCO). S1 will ensure that all assigned/attached personnel have the proper Meal Entitlement Code (MEC) on their CAC card. If necessary coordinate for the correct MEC to be entered on the Soldier’s CAC.
| The standard of service for this task is a MCCO is appointed in writing following the grade requirements and the appointment memorandum is filed. Ensure that 100% of assigned/attached personnel have a MEC uploaded to their CAC | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.8 Line of Duty (LOD) Investigations. |
S1 shall process LOD IAW AR 600-8-4 and HRC, Casualty and Mortuary Affairs Operations Division (CMAOD) and MILPER Messages guidance. S1 will ensure the LOD appointing authority has SPCMCA (commander of at least a battalion- or squadron-size) has appointed the appropriate LOD investigating officer immediately for all formal investigations. S-1 will monitor completion of the informal LOD determination process, appoint an LOD investigating officer whenever a formal LOD investigation is required, and monitor for the timely completion and legal review of the informal or formal LOD investigation. S1 shall ensure unit commander submit DA Form 2173 request to Medical Treatment Facility (MTF) commander no later than 10 days after incident. S1 will ensure DA Form 2173 is submitted to appointing authority 30 calendar days after incident. S1 will ensure a completed LOD determinations (DA Form 2173 and/or DD Form 261) are posted as appropriate to the Soldier’s record in iPERMS.
| The standard of service for this task is 100% accountability and timeliness of submission of LOD documents following regulatory timeline guidance. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.16.9 AR 15-6 Investigations Appointment. |
S1 shall process 15-6 Investigation IAW AR 15-6, AR 600-8-2 and HRC. S1 will ensure a suspension of favorable personnel actions (flag) be initiated against a Soldier when military or civilian authorities initiate any investigation or inquiry that may result in disciplinary action or loss of the Soldier’s rank, pay, or other privileges
| The standard of service for this task is 100% accountability and timeliness of initiating and removal of FLAG if required following regulatory guidance. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.2.17 Orders and Amendments. |
S1 will process orders IAW AR 600-8-11, 600-8-105 and applicable regulation governs the program for Reassignments, Awards and Decorations, Good Conduct Medal, Enlisted management, Enlisted promotions and reductions, Enlisted transfers and discharges, Leaves and passes, Officer Management, Officer promotions, Officer transfers and discharges, Special pay programs, MOS, Transition Management, Retirement, Transition processing Confinement, Travel and TCS/WIAS (MPD will publish initial deployment TCS orders for AC personnel). Only the organization that published the original order may amend, rescind, or revoke the order. Organization with approval authority publishes, distributes, files, and posts/inputs as required by applicable regulation.
| The standard of service for this task is 100% accountability and publication/ distribution of orders NLT 5 duty days after receipt of request and to maintain an orders log IAW regulatory guidance. | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | ||
| 5.3 MPD PSS for all Army units located in the Republic of Korea | ||||
| 5.3.1 Installation In Processing. MPD will provide general management of the Installation in-processing and operate under the guidance of IAW AR 600-8-1. MPD provides for all tenants with assistance from supporting agencies and units. MPD will utilize Installation Support Module (ISM) and the ISM produced DA Form 5123-1 (In-Processing Personnel Record) to guide a Soldier through the in-processing installation/community level program and to provides a record of the Soldier’s readiness status. All Soldiers are required to in-process through the stations designated on the DA Form 5123–1. MPD will perform these task for all garrison and non-PSDR Soldiers: eMILPO transactions, record updates, update of DD Form 93 and receive a copy of the Soldier most current SGLI and verify most current one is on file/uploaded in iPERMS; if missing, MPD will upload most current SGLI into Soldiers record; review of Soldier Record Brief. For PSDR organizations these tasks will be perform within the organization. MPD will check the personnel records of all garrison and non-PSDR Soldiers for accuracy and consistency between the Army field personnel information system file and the personnel documents. MPD will check for the presence of any conditions that would disqualify the Soldier from assignment to the gaining installation that is, stop the Soldier from continuing to in-process, affect the Soldier’s duty assignment, or cause the Soldier to be nondeployable. MPD will provide all Soldiers expressing interest a copy of The Soldier’s Guide to Citizenship Application (https://www.hrc.army.mil/site/assets/pdf/soldierguidecit.pdf) and advise them to coordinate with MPD to assist with application process at a later time frame. MPD will remind noncitizen Soldiers of the importance of keeping the U.S. Citizenship and Immigration Services (USCIS) informed of every change of mailing address if they have an application for citizenship pending. To prevent an unauthorized deployment MPD will audit the following Soldier readiness processing data items with the Soldier to ensure accuracy and consistency between the Army field personnel information system file and the personnel documents IAW DA PAM 600-8-101, Chapter 2. The standard of service for this tasked is 100% for all Soldiers in-processing | The standard of service for this task is to ensure that 100% of Soldiers are inputted (scanned or manual input) into the Installation Support Module (ISM), then coordinate with the 19th Replacement for printout of the ISM generated DA 5123-1 for in-processing requirement. 100% of Soldiers have completed the MPD in-processing requirements by COV of MPD in-processing day | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.2 Installation Out Processing MPD will provide general management of the Installation out-processing and operate under the guidance of IAW AR 600-8-1 utilization of the Installation Support Module (ISM). Conduct out-processing procedures; this might include: issuing battalion clearing and in processing papers, updating Soldier’s DD 93, providing assistance to Soldiers with SOES, and conducting a Soldier’s Record Review IAW AR 600-8-101, and local SOP. Installation Out-Processing Control Station (PROC) will be performed by MPD for all Soldiers assigned, and Soldiers within the Korean peninsula will out-process utilizing the ISM DA FORM 137-1, DA FORM 137-2 and DA FORM 5123 IAW AR 600-8-101. MPD PROC station will verify Soldier’s assignment eligibility (for example, medical readiness classification rationale, profile, Periodic Health Assessment, Post Deployment Health Assessment, Post Deployment Health Re-assessment, and dental) is correct. The MPD PROC will conduct out-processing briefings, designate the stations through which each Soldier must process, coordinate with the other installation and/or community level out-processing stations, provide any required special guidance, inform the Solder and the unit commander of any alleged debts still owed after the Soldier has visited the reporting clearance agency, inform the commander if a Soldier is found to be ineligible for departure, will not release a Soldier until all non-departure conditions are resolved. Issue a new clearance record to Soldiers who are still on orders to leave but did not depart within 30 days of installation level clearance. If the Soldier is not eligible for reassignment, PROC will notify the commander, as required, to assist the Soldier in correcting deficiencies. If the Soldier remains ineligible, PROC will notify HRC to determine disposition. DA Form 137–1 and DA Form 137–2 is required for all Soldiers departing on a PCS and Soldiers transitioning from active duty The PROC will verify a PHA within 60 days of departure, to ensure assignment eligibility requirements are met and Soldier is worldwide deployable upon arrival to gaining unit. If the Soldier has a permanent profile 3 (P3) or P4 profile, it should be verified that the Soldier has been retained by a MOS Administrative Retention Review (MAR2), the medical evaluation board (MEB) or physical evaluation board (PEB) process. If not the PROC will immediately notify the MPD Reassignment Work Center so that orders may be revoked or amended. | The standard of service for this task is 100% of Soldiers are completed with out-processing requirements and verified by the MPD Processing Control Station prior to departure from peninsula and out-processing form filed IAW regulatory guidance | One (1) defect allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.3 Personnel Automated System (PAS) Support. The contractor shall comply with the following requirements to provide PAS support to all non-PSDR units, the PAS Chief/Assistant PAS Chief will be located at the USAG Humphreys MPD. | ||||
| 5.3.3.1 Installation MPD Personnel Automation Section (PAS) Chief/Assistant PAS Chief The USAG Humphreys Garrison Commander will appoint in writing a MPD PAS Chief and an Assistant PAS Chief to perform duties IAW AR 600-8-6, HRC-FSD eMILPO Branch guidance, HQ, IMCOM G1 PAS Chief guidance, and eMILPO Functional Guide. The PAS Chief and Assistant PAS Chief will only perform PAS functions and must be registered on the FSD Help Desk website, where their contact information will be displayed and searched by Unit S1s who will be seeking UIC eMILPO access, and first-line (Tier 1) Help Desk support. The PAS Chief and Assistant PAS Chief are responsible for the following: PAS Chiefs are directly responsible for the accountability and maintenance of all UICs registered to the Korea PPAs to include mobilized RC UICs. PAS Chief and/or Assistant PAS Chief are the only personnel to submit the DFR transaction in eMILPO once the DFR packet is approved in accordance with AR 630–10. When DFR Soldiers are separated, an eMILPO separation transaction will be processed by the PAS Chief and/or Assistant PAS Chief. The PAS Chief and/or Assistant PAS Chief will authenticate the original copy of the AAA–162 for historical purposes by preparing and signing a monthly memorandum. This memorandum will be addressed to the records holding area (RHA). The MPD PAS section will maintain the original AAA–162 for the current year then transfer along with the above memorandum to the RHA. On the date a unit becomes temporarily without assigned or attached Soldiers, the AAA–162 for that unit will be produced and a memorandum signed by the PAS Chief and/or Assistant PAS Chief, reflecting the zero strength, will be attached to this AAA–162. The PAS chief will assist units in the resolution of Unit Personnel Accountability Notices (UPAN)-AAA 165 which are beyond the control of the unit eMILPO clerk, and will monitor the resolution of notices by supported Battalions and separate units. The PAS Chief and/or Assistant PAS Chief will notify commanders which units require a PAI. When the unit’s strength imbalance between eMILPO and TAPDB is 2 percent or more. The PAS Chief/Assistant PAS Chief will report to the appropriate commander recurring unit or installation strength variances of 2 percent or more that cannot be resolved. PAS Chief are responsible for monitoring the following systems: FSD Website overview, FMS Web, TAPDB, ITAP, DRRS-A (Organization Structure, Review Authorizations, UIC, DUIC, UICIO Responsibilities for mapping, Mapping organization vs. Operational) Organizational Orders Management, Command Relationship), eMILPO (eMILPO Account Creation, Datastore Advance Queries, ePASS-R Functionality, EDAS-A01); Manage Personnel Accountability (AAA-162, AAA-165, PAI, ADPASS, UCFR); Error Resolution Reports (Error Resolution Reports-AAA-351, Deviation Reports); PERNET (AHRC Users Registration System (HURS)/Information Management System (IMS), EDAS, TOPMIS, AIMS2); Systems Interface Overview (EDAS-A01, ALOC, TAADS, TAPDB, TPS) | The standard of service for this task is that the PAS Chief/Assistant PAS Chief are appointed in writing by the USAG Humphreys Garrison Commander to perform duties IAW AR 600-8-6, HRC-FSD eMILPO Branch guidance, HQ, IMCOM G1 PAS Chief guidance, and eMILPO Functional Guide. The PAS Chief and Assistant PAS Chief only perform PAS functions and must be registered on the FSD Help Desk website, where their contact information will be displayed; directly responsible for the accountability and maintenance of all UICs registered to the Korea PPAs to include mobilized RC UICs; are the only personnel to submit the DFR transaction in eMILPO once the DFR packet is approved in accordance with AR 630–10; will authenticate the original copy of the AAA–162 for historical purposes by preparing and signing a monthly memorandum addressed to the records holding area (RHA); maintain the original AAA–162 for the current year then transfer along with the above memorandum to the RHA; ensure that on the date a unit becomes temporarily without assigned or attached Soldiers, the AAA–162 for that unit is produced and a memorandum signed by the PAS Chief and/or Assistant PAS Chief, reflecting the zero strength, will be attached to this AAA–162; assist units in the resolution of Unit Personnel Accountability Notices (UPAN)-AAA 165 which are beyond the control of the unit eMILPO clerk; monitor the resolution of notices by supported Battalions and separate units; notify commanders which units require a PAI when the unit’s strength imbalance between eMILPO and TAPDB is 2 % or more; will report to the appropriate commander recurring unit or installation strength variances of 2 % or more that cannot be resolved; responsible for monitoring the following systems: FSD Website overview, FMS Web, TAPDB, ITAP, DRRS-A (Organization Structure, Review Authorizations, UIC, DUIC, UICIO Responsibilities for mapping, Mapping organization vs. Operational) Organizational Orders Management, Command Relationship), eMILPO (eMILPO Account Creation, Datastore Advance Queries, ePASS-R Functionality, EDAS-A01); Manage Personnel Accountability (AAA-162, AAA-165, PAI, ADPASS, UCFR); Error Resolution Reports (Error Resolution Reports-AAA-351, Deviation Reports); PERNET (AHRC Users Registration System (HURS)/Information Management System (IMS), EDAS, TOPMIS, AIMS2); Systems Interface Overview (EDAS-A01, ALOC, TAADS, TAPDB, TPS) | Three (3) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.3.2 Conduct eMILPO training quarterly and provide assistance as requested | The standard of service for this task is the PAS Chief/Assistant PAS Chief will ensure that eMILPO training is scheduled, announced and conducted quarterly IAW regulatory guidance. | Zero (0) defects allowed per rating period of one quarter. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
| 5.3.3.4 Serve as the primary point of contact for all AHRS matters to include publishing guidance, complete queries, provide feedback, and ensure security requirements are met. | The standard of service for this task is the PAS Chief/Assistant PAS Chief will ensure that eMILPO is operational and if needed provide periodic outage updates to the field, initiate/retire eMILPO user accounts as necessary IAW regulatory guidance. | Two (2) defects allowed per rating period of one month. | Random. 100% Inspection, Periodic Inspections, Periodic Sampling and Customer Complaints | On the spot corrections NLT 2 hours; Corrective action included with monthly report |
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