Attachment_2_QASP_CM_Services_W91CRB-16-T-0023.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1.0 INTRODUCTION

1.1 Purpose. The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will utilize to evaluate Contractor actions while performing the requirements in the PWS. It is designed to provide an effective surveillance method by monitoring Contractor performance for each listed performance objective in the Performance Requirements Summary for a service contract. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities.

Personnel surveying the contract terms and conditions and SOW requirements shall periodically review the QASP throughout the life of the contract.

1.1.1. The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The QASP is based on the premise the government desires to maintain a quality standard for labor service and that a service contract is the best means of achieving that objective.

1.1.2. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards and thresholds are defined, practical, enforceable, necessary and verifiable.

2.1.1. The COR evaluates and documents Contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

2.1.3. The COR maintains surveillance documentation

2.1.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.2. Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the Contracting Officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The KO delegates authority for inspection and/or acceptance in accordance with terms of the contract.

2.2.2. The KO informs the Contractor of the names, duties and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

3.1. Scope of Work The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to provide technical and developmental support to the Army Cost Management Portal and associated tools. As defined in this PWS except as specified in Part 3 as government furnished property and services. The contractor shall perform to the standards in this contract.

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program. The Contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

4.1.2 The quality control program is the driver for quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the Contractor to success.

4.1.3 Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document shall ensure a robust quality assurance program.

5.0. SURVEILLANCE

5.1. Surveillance Schedule. The Contracting Officer Representative (COR) shall develop a surveillance schedule. Copies of the schedule shall be sent to the contract administrator five calendar days prior to the start of the month. The schedule shall be marked “FOR OFFICIAL USE ONLY”. Changes to the surveillance schedule shall be posted and copies sent to the contract administrator. Include documentation regarding reason for changes.

5.2. Surveillance Methods. This QASP incorporates 100 percent inspection as the approach to insure the Contractor complies with the PWS requirements. Re-performance is the preferred method of correcting any unacceptable performance.

5.2.1. 100 Percent Inspections. PRS(s) 1 - 10 will use this method of surveillance.

5.2.2. Surveillance Team. The surveillance team consists of the following key players: Contracting Officer Representative, Contracting Officers, Contracting Officer Technical Representatives, and Contract Administrators.

5.2.3. Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects shall not be counted against the Contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable Contractor performance. If the Contractor’s performance is judged unacceptable for any requirement, by the COR, the COR will inform the Contractor’s on-site representative, and request his or her signature and date of surveillance on documentation acknowledging notification. If the on-site Contractor representative refuses to sign, COR personnel shall annotate on the documentation the date and time of notification and name of representative and his/her refusal to acknowledge. If the Contractor disputes the results of surveillance, COR must refer the Contractor to the Contracting Officer for resolution.

5.2.4. Revisions. Revisions to this QASP are the joint responsibility of the requiring activity and the contracting office. However as a result of partnering with the Contractor, surveillance checklists may be revised jointly by COR personnel and Contractor personnel. The Contracting Officer must approve the revisions in writing before being used by COR personnel.

6.0. DOCUMENTATION REQUIREMENTS. The COR is responsible for maintaining a

Surveillance Folder at a designated location. The following information should be contained in the Surveillance Folder.

6.1. QASP

6.2. Contractor’s Quality Control Plan

6.3. Activity Log. A chronological log of the actions taken in the accomplishment of quality assurance.

6.4. Contract. Applicable portions of the contract and PWS, modifications and Task

Orders.

6.5. Appointment Letters and Training Certificates of the COR

6.6. Certification of Services Documentation

6.7. Surveillance Checklists

6.8. Quality Assurance Surveillance Schedules

6.9. Corrective Action Request Log

6.10. Corrective Action Requests

6.11. Monthly Surveillance Status Reports

6.12. Minutes/Memo’s/Miscellaneous Correspondence

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS). This PRS summary

identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met. This PRS;

7.1 Lists the performance objectives for the required service that the Government shall surveil.

7.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

7.3 Shall be used as the baseline to develop a QASP. The QASP shall identify the surveillance methods the Government shall use to evaluate the Contractor’s performance.

7.4 Surveillance methods include,100% inspection by the COR/validated customer complaints.

7.5 Methods of surveillance can change after contract award based on, but not limited to: Acceptance of a Contractor QC plan, a partnering agreement which established the metrics to be used and Contractor performance.

7.6 Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met, how performance shall be returned to acceptable levels and how recurrence of the cause shall be prevented in the future.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Performance Objective Standard Performance

Threshold

Method of

Surveillance

PRS # 1

Contractor shall support the development of Cost

Management Services for

End-to-End Business

Processes and the Army

Cost Framework.

(PWS 5.2.1 – 5.2.6)

Compliance with the following best practices and standards:

Army Information Assurance best practices, Risk Management

Framework, Army Regulations AR 25-1 & AR 25-2, DoDI 8500.01 & DoDI 8510.01, 100% Adherence to DASA, Federal or Army standards, templates, and best practices

Review of work products

Periodic

Surveillance

PRS # 2

Contractor shall support the development of Cost

Management Services as related to Army Enterprise

Resource Planning (ERP) systems and Functional

SME Support.

(PWS 5.3.1 – 5.3.7)

Compliance with the following best practices and standards:

Army Information Assurance best practices, DoDI 8500.01 & DoDI 8510.01 or Army standards, templates, and best practices

Review of work products

Periodic

Surveillance

PRS # 3

Contractor shall provide documentation for the Cost

Management Services products.

(PWS 5.2.4, 5.3.1, 5.3.2)

Compliance with the following best practices and standards:

Army Information Assurance best practices.

DoDI 8500.01 and DoDI 8510.01 or Army standards, templates, and best practices

Review of work products

Periodic

Surveillance

PRS #4

Contractor shall provide documentation related to workshops, SME support, and training. (PWS 5.2.3, 5.3.3, 5.3.7)

Compliance with the following best practices and standards:

Army Information Assurance best practices.

DoDI 8500.01 and DoDI 8510.01 or Army standards, templates, and best practices

Review of work products

Periodic

Surveillance

PRS #5

The contractor shall provide a weekly status update noting progress, issues and concerns weekly on a day specified by the Cost &

Performance Management

Weekly reports need to be submitted to denote progress, issues and concerns for management

100% Reporting Weekly receipt of report

Division Chief and COTR.

(PWS 5.4.1)

PRS #6

Contractor shall provide

Labor Hours and Costs

Report (PWS 5.6.1)

Labor Hours reports shall be sent to

Cost & Performance Management

Division Chief and COTR within first week of the month for the previous month

100% Reporting Monthly receipt of the report

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY MEDIUM/FORMAT SUBMIT TO

Documentation of existing Cost

Management and process information

(PWS 5.2.1/CDRL

A001)

CREATED 60 DAYS

AFTER CONTRACT

AWARD; UPDATED

QUARTERLY AS

REQUIRED.

ELECTRONIC FILE

MICROSOFT OFFICE

DOCUMENT

Cost & Performance

Management

Division Chief and

COTR

Documentation of special studies, quality reviews, analyses, and work task results. (PWS

5.2.2/CDRL A002)

AS REQUIRED ELECTRONIC FILE(S),

MULTIMEDIA FILES

MICROSOFT OFFICE

Cost & Performance

Management

Division Chief and

COTR

Documentation of workshop materials and presentations.

(PWS 5.2.3/CDRL

A003)

AS REQUIRED ELECTRONIC FILE(S),

MULTIMEDIA FILES

MICROSOFT OFFICE

Cost & Performance

Management

Division Chief and

COTR

Documentation of tools and models, data flow diagrams, system architecture diagrams, project schedules (PWS

5.2.4/CDRL A004)

AS REQUIRED ELECTRONIC FILE

MICROSOFT EXCEL

OR MICROSOFT

WORD

Cost & Performance

Management

Division Chief and

COTR

Documentation of project plans and project schedules

(PWS 5.2.5/CDRL

A005)

AS REQUIRED ELECTRONIC FILE

MICROSOFT EXCEL

OR MICROSOFT

WORD

Cost & Performance

Management

Division Chief and

COTR

Documentation of

Best Practices for AS REQUIRED ELECTRONIC FILE Cost & Performance

Management

DELIVERABLE FREQUENCY MEDIUM/FORMAT SUBMIT TO

integration of Cost

Management processes with other

Army processes

(PWS 5.2.6, 5.3.4

/CDRL A006)

MICROSOFT EXCEL

OR MICROSOFT

WORD

Division Chief and

COTR

Documentation of cost capture strategies, business rules, models, templates, etc. (PWS

5.3.2/CDRL A007)

AS REQUIRED ELECTRONIC FILE

MICROSOFT EXCEL

OR MICROSOFT

WORD

Cost & Performance

Management

Division Chief and

COTR

Documentation of supporting materials associated with briefings to

Army senior leadership (PWS

5.3.6/CDRL A008)

AS REQUIRED ELECTRONIC FILE

MICROSOFT EXCEL

OR MICROSOFT

Cost & Performance

Management

Division Chief and

COTR

Training Materials

(PWS 5.3.7/CDRL

A009)

AS REQUIRED ELECTRONIC FILE(S),

MULTIMEDIA FILES

MICROSOFT OFFICE

Cost & Performance

Management

Division Chief and

COTR

Weekly Progress

Reports (CDRL

A010)

WEEKLY ELECTRONIC FILE

MS WORD

DOCUMENT

Cost & Performance

Management

Division Chief and

COTR

Labor & Cost

Hours report

(CDRL A011)

MONTHLY ELECTRONIC FILE

MICROSOFT OFFICE

EXCEL

Cost & Performance

Management

Division Chief and

COTR