PWS_-_FBO.pdf

Performance Work Statement (PWS)

FOR MULTI-MEDIA SYSTEM(S) UPGRADE

118 ISR GROUP, BUILDING 747

118TH WING, BERRY FIELD

NASHVILLE, TENNESSEE

1.0 INTRODUCTION The 118th Intelligence, Surveillance, and Reconnaissance Group

(118th ISRG) requires a non-personnel services contract to provide and install the below outline of multi-media system upgrades for the operational floors of Building 747, specifically rooms

117 and 224, 118th Wing, Berry Field, Nashville, Tennessee. All equipment used must be compatible with the existing equipment and must not void any warranties. The Contractor will perform to all the standards outlined in this contract.

2.0 BACKGROUND

2.1. In 2015, the 118th ISRG implemented the initial phase of equipping two operations floors

(rooms 117, 224) in B747. Each operations floor is virtually the same configuration with ~46 designated work desks and 4 port KVMs. This supports ~110 Windows desktops with ~230 computer displays across three classified networks. Additionally, there are 6, 55” LED wall-mounted TVs. These are not integrated with a KVM and require manual connection of video cables to display a single desktop on a single display. The overall lack of multi-media integration across all workstations and the wall displays is insufficient to support scalable training and operational mission requirements.

This phase of the project will deliver, install, configure, and train users on integrated multi-media control system. This includes multi-media system design, hardware, and installation services in support of these upgrades. These spaces are intended to provide workspace for employees as well as an efficient and secure space to support the technological equipment that will be installed to serve military operations. Vendor is required to provide multi-media upgrades for full-time and part-time staff, designated work areas, conferencing and multipurpose room furnishings, and equipment.

3.0 SCOPE The Contractor shall provide the personnel, management, and materials necessary to complete installation of a turn-key system that integrates existing GFE in B747, Rooms 117 and 224. The multi-media system upgrades must adhere to all AF contracting guidelines and requirements identified in the PWS. The contractor shall execute a controlled, systematic, coordinated and integrated procedure and process that addresses approved requirements. The contractor shall accomplish the work within the period of performance through the following integrated/synchronized efforts to include: analyzing, designing, engineering, procuring, integrating, pre-staging prior to transport to the site, installing, testing, user training, warranting, and ensuring quality workmanship throughout the process and inspection of the room. The contractor shall procure all Commercial-Off-The Shelf (COTS) equipment, accessories, parts, pre-molded factory-terminated cables. This is brand name or equal equipment. Or equal must meet all Salient Physical Characteristics of brand name.

Furnish, install, and integrate the following into the multimedia integration system:

1) System control module – 1 per operations floor. Prefer touch screen human interface; for example Questron system.

3) 1 equipment rack per ops floor.

4) Integration equipment to be mid-priced COTs, i.e. Sony, Yamaha, Bose, or equivalent.

5) Cabling and associated equipment to be the latest most prevalent technology so as to not to be obsolete for at least 5 years, for example HDMI or newer. Utilize HDMI 1.4 or higher to support between 480i to 4K/3D 4096 x 2304 video signal from desktops to wall displays.

6) Must meet TEMPEST controls for SCIF (see security section).

7) Vendor will demonstrate and train designated Staff on the use of the multimedia system to include an electronic copy of a simple Operation Guide Sheet with photos.

8) Vendor will also train preventative maintenance and expansion options to designated Systems

Administration Staff.

4.0 REQUIREMENTS

4.1 Project Management: Contractor must provide a single designated Project Manager that will be available for Coordination and scheduling. In addition to the routine activities of project management to ensure timely & efficient project completion, the contractor shall provide technical advice.

4.2 Schedule: It is expected that the offices will be ready for video wall installation to begin no sooner than 01 Sep 2017, and all work should be completely finished no later than 31 Dec 2017.

Once started, period of performance should last less than 15 business days in duration.

4.3. Pre-Bid Site Visits: Multiple site visits might be necessary to complete the work.

Contracting shall schedule tour of site between 8:00 A.M. and 3 P.M. Central Time Monday through Friday.

4.4. Site Conditions: Installation schedule of the work must be coordinated with the 118th ISR

Group Special Security Offices (SSO) in order to complete the appropriate inspections and access to the building site will be provided.

4.5 The building will have a designated loading zone, single door entry.

4.6 Vendor employees and their sub-contractors must carry a picture ID at all times when working in building 747. Possession and/or use of firearms, alcoholic beverages or drugs on

Government property are prohibited. Cell phones are not permitted inside building 747. Cameras are not permitted on site unless the Government issues an appropriate camera pass. Vehicles, persons and property entering Government property are subject to search.

4.7 The Government reserves the right to remove from the site any employee of the Vendor or

Sub-Contractor whom the Government deems incompetent, careless, insubordinate, or otherwise objectionable, or whose continued employment on this contract is deemed by the Government to be contrary to installation commander policy. The Government reserves the right to close down the job site and order Vendor personnel off the premises in case of an emergency.

4.8 Required Vendor Services:

4.9 Project Management: The Vendor shall identify a local (Greater Nashville TN Area) Project

Manager / Dealership for the project. The Vendor shall provide the contact information of the

Local PM / Dealership including the Name, Name of Dealership, Direct Phone Number (mobile or office), Email Address, and alternate PM Name and Direct Phone Number (mobile or office).

4.10 Product and Service Warranties:

4.11 One Year Warranty – one-year warranty on both multi-media systems and all associated installed equipment.

4.12 Onsite Installation & Integration installation and configuration which includes installation of mounting structures to walls, essential cabling between video panels and mounting structures, attaching video panels to mounting structures, and alignment of panels (does not include pulling cable through walls unless otherwise specified.) Includes technician integration, installation & calibration of video wall and all connected equipment unless otherwise specified.

4.13 Labor and Services – Include cabling, connectors, labeling, vented plates, terminal strips, lacing bars, etc. Includes system design, testing/setting up of system, programming of the controls system, all required construction and installation coordination, on-site installation, wiring, coordination, supervision, testing, and system check-out

4.14 Training – Contractor shall provide equipment familiarization, Operator (“train the trainer”) and Administrator training for two to five (2-5) Owner designated personnel no later than ten

(10) days following each System’s Acceptance. Owner personnel selected for training shall have moderate familiarity and/or experience with specified technologies, operations, and theory.

Training will cover all installed systems and components. Training will last no more than four

(4) hours and no less than one (1) hour. Contractor shall provide two (2) electronic copies of all training materials on DVD/CD.

4.15 Documentation – Installation and Usage Manuals for multi-media systems. Contractor shall provide systems’ Acceptance Test Plans for each System no later than five (5) days prior to conduct of respective system’s Acceptance Testing.

4.16 SECURITY REQUIREMENTS

4.16.1 Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within Government controlled installation, facility, or area. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting

Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

4.17 CONTRACTOR MANPOWER REPORTING

4.17.1 Contractor Manpower Reporting (CMR):

The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Air Force collection site.

The contractor is required to completely fill in all required data fields using the following web ad-dress: https://afcmra.hqda.pentagon.mil/

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data must be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil/.

5.0 DELIVERABLES

5.1. Hours of Operation: The Contractor may work between the hours of 0730 and 1530

Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Permission to work at times other than those stated in this PWS must be obtained from the Contracting Officer or Contracting Officer Representative at least 5 working days in advance.

5.2. Place of Performance: The work is to be performed at the 118th Wing, Berry Field, Nashville, Tennessee, and Building 747.

5.3. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. Recording devices of any kind are prohibited from being on the work site, to include smartphones, PEDs, etc. Phones with recording devices or cameras may be left in Contractor’s vehicle as long as it is not located near job site. At the close of each work period, Government facilities, equipment, and materials shall be secured.

5.4. Special Qualifications: The Contractor must have proven experience in the installation and support of multi format multi-media systems with a minimum history of 1-year experience.

5.5. Post Award Conference/Periodic Progress Meetings:

5.5.1. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation

Subpart 42.5. Attendance requirement can be met by teleconference. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the

Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

5.6. Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the

Contractor when the manager is absent shall be designated in writing to the Contracting Officer.

The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

5.7. Identification of Contractor Employees: All contract personnel attending meetings and working in situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products.

5.8. Project Clean-Up: The Contractor is responsible for maintaining the project site in a clean and orderly condition from the start of the project to the completion. Daily clean-up is mandatory. Failure of the Contractor to maintain the project site and work areas free of debris and excess materials will result with the immediate cessation of all project activities until such time as the Contracting Officer has determined the adequate clean-up has occurred.

5.9. Lead Time: Lead-time could be a factor. Bidders shall present their best lead time to design, manufacture, and ship and install the material.

5.10. Warranty Information: The proposal shall also contain detailed warranty information for each product line proposed.

5.11. Project Manager: The proposal shall also contain the name of the local (Greater Nashville

TN area) Project Manager that will be in charge of overseeing the project and whether or not they work for the equipment manufacturer or the local (Greater Nashville TN area) dealer. The

Project Manager must have at least five years of experience in multi format video system installations of this size. A list of their past projects showing this is required documentation.

They will also be required to be onsite daily during the delivery process and the installation process. They should have the ability to make decisions in the delivery schedules of the trucks as well as other decisions that come up during the process.

6.0 CONTRACTOR TRAVEL: Contractor travel will not be at expense of the government.

7.0 SECURITY

7.1 Contractor shall have the following qualifications:

7.1.1. Company must hold and Infocomm APEX Certification.

7.1.2. Company must have a local support office within 25 miles of the installation.

7.1.3. Company must have a Top Secret /SCI Cleared Project Manager, and Lead Field

Engineer.

7.1.4. Company must have a Top Secret facility clearance.

7.1.5. Company must have proven experience with at least ten other similar installations.

7.1.6. Company must be direct authorized and certified resellers of all products provided.

7.1.7. Company must have a Crestron Certified Master Programmer.

7.1.8. Company must be a Crestron Platinum Master Level.

7.1.9. Company must have CCIE Certified Engineer on staff.

7.1.10. Switching solution and all of its components must be Common Criteria EAL4

Accredited.

7.1.11. Switching Solution and all of its components must Be TEMPEST Level B Certified.

7.1.12. Switching solution and all of its components must be JITC Certified.

7.1.13 Switching solution and all of its components must comply with Cyber Essentials

Scheme.

7.2 Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of government data.

7.3 Be citizens of the United States.

8.0 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION

(GFP/GFE/GFI)

8.1 Government Furnished Equipment (GFE), Room 117:

8.1.2 LCD Monitors with mounts – 6 each

8.1.3 Desktop LCD monitors with mounts – 8 each

8.1.4 Keyboard and Mouse – 4 each

8.1.5 Secure KVM switch – 4 each

8.2 Government Furnished Equipment (GFE), Room 224:

8.1.2 LCD Monitors with mounts – 6 each

8.1.3 Desktop LCD monitors with mounts – 8 each

8.1.4 Keyboard and Mouse – 4 each

8.1.5 Secure KVM switch – 4 each

9.0 QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

10.0 QUALITY ASSURANCE

10.1. The Government reserves the right to perform inspections and surveillance to evaluate the

Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

The Government will make every effort to ensure that the surveillance methods described below are conducted in an objective, fair, and consistent manner.

10.1.1. Periodic Surveillance. This action occurs when the COR or other Government official observes a deficiency. Examples include evidence from accidents, incidents, or delays.

Regardless of where in the line-of-duty the COR observes contractual procedures not being followed, he/she has an obligation to document and report the deficiency to the Contracting

Officer.

10.1.2. Customer Complaint Surveillance. This action is instituted when the COR receives a complaint from a stakeholder regarding contractor service. The COR will obtain the complaint in writing and then conduct an investigation to determine its validity. If the complaint is deemed valid, the COR will immediately notify the contracting Officer for action. The COR will notify both the Contract Manager and the complainant of the Government’s response to their complaint.

10.2. Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the COR or CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of

Contractor performance when determining present or future contractual actions.

10.3 QA Checklists:

10.3.1. System Installation Checklist

Onsite Project Lead Quality Assurance Inspector Checklist for Installation of Technology

System

Task Checklist Yes No

1. Is ALL required equipment on site as a single unit?

2. Check and verify inventory?

3. Has ALL equipment been staged/tested prior to delivery?

4. Has a time frame for installation/installation been coordinated with the 118ISRG?

5. Is a detailed work plan available for installers?

6. Step by step Installation instructions?

7. Is the crew fully qualified for tasking?

8. Are all necessary tools and test equipment available?

9. Are safety procedures available and followed?

10. Are Professional workmanship standards available on site?

11. Are these standards strictly adhered to by installers?

- Security requirements adhered to?

- Component placement?

- Wiring harnesses?

- Labeling?

- All system functions are tested after installation?

- 100% of functions are available and work normally?

Comments:

10.3.2 System Operational Test and Acceptance (one per Ops floor) and monitored monthly for the period of warranty.

Room Audio/Visual Checklist Room #: _________

Component Test Pass/Fail

Audio Tests

Test Sound/Programming transmission from Desktop to Wall Display

Clear sound from desktop PCs

Clear sound from AUX PC

Clear sound from each Student Desktop

Video Tests

Video resolution is set to 1920x1080 for all video sources and displays

Video appears crisp and clear on all displays

Video free of jitter and distortion on all displays

Color rendition is of good quality

Audio/Video Control and Switching Tests - - # of Screens (____) # of LCD's (____)

Crestron Control O/S (Operation of display screens)

Switching shall occur in less than 7 seconds

Crestron Control O/S (Independent and combined operation of all video sources)

Instructor PC Monitor 1, 2, and 3 to all video displays

Project VCR/DVD to all video displays/audio components

Project auxiliary PC to all video displays/audio components

Use Mouse to change PowerPoint slides

Crestron Control O/S (Operation of volume)

Deficiencies/Notes:

11.0 ORGANIZATIONAL CONFLICTS OF INTEREST

The Contractor acknowledges that it is familiar with FAR Subpart 9.5, Organizational and

Consultant Conflicts of Interest, and agrees to avoid, neutralize or mitigate such conflicts of interest in accordance with the principles set forth in the FAR. If the performance requires the

Contractor (to include subcontractors) to supply technical support related to systems or projects with which the Contractor is already directly concerned, either by prime or subcontract, the

Contractor shall immediately inform the Contracting Officer. The PWS may be withdrawn if a conflict is found. The Contractor shall not undertake performance of any PWS requirements which requires it to supply technical support regarding such systems until the notice is given, and written consent to proceed is issued by the Contracting Officer.

12.0 APPLICABLE DOCUMENTS Applicable Publications (Current Editions)

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

12.1. Intelligence Community Directive (ICD) 705, Physical and Technical Security Standards for Sensitive Compartmented Information Facilities (ICS-705-1), dated 23 Apr 2012

12.2 118th Wing Entry Access List (EAL) Form 14, dated XX XXX XX

13.0 ATTACHMENT EXHIBIT LIST:

13.1 Attachment 1 – 118 ISR Group Multi-Media System Equipment list, Room 117

13.2 Attachment 2 - 118 ISR Group Multi-Media System Equipment list, Room 224

Manufacturer Model Description Qty

GFE GFE Government Furnished Equipment LCD monitors with mounts

Diversified DIV-RX Multi-media Receiver 6

Diversified DIV-RX-MNT Receiver Mount 6

GFE GFE Government Furnished Equipment desktop

LCD monitors with mounts

GFE GFE Government Furnished Equipment keyboard and mouse

GFE GFE Government Furnished Equipment secure

KVM switch

Diversified DIV-TX Multimedia Transmitter 12

Diversified DIV-TX-MNT Transmitter Mount 12

Diversified DIV-MM-48 Multimedia Switch Core 1

Diversified DIV-MM-IO Multimedia Input/Output Card 1

Diversified DIV-CTRL-1 Control Processor-1 1

Diversified DIV-PWR-INJ POE Power Injector 1

Diversified DIV-TS Touch Screen Interface w/o camera or microphone

Diversified DIV-TTK Tabletop Kit 1

Diversified DIV-CTL-SW Control System Switch 1

Diversified DIV-FO-TXRX 10/100/1000 FO Transceiver 2

Diversified DIV-AMP 70V Amp 1

Diversified DIV-VCM Volume Controller 1

Diversified DIV-SPKR 6.5" in ceiling speaker 8

Diversified DIV-AUD-RX Audio Receiver 1

Diversified DIV-RX-MNT Receiver Mount 1

Tech Ops 2 post Rack Owner Furnished Equipment: Owner-furnished equipment- Hoffman 2 post rack w/ cable management

Diversified DIV-PDR-20 9OTLT,20A,RKMT PWR,WSRG 1

Diversified DIV-PDR-21 9OUT,15A,RCKMNT POWER CEN 1

Diversified DIV-OFR Raceway 4

Diversified DIV-OFR-TR Raceway Transition 8

Audio System

Equipment Rack

ATTACHMENT 1

ROOM 117

Brand Name or Equal

Transmit / Receive

Switching

Control

Manufacturer Model Description Qty

GFE GFE Government Furnished Equipment LCD monitors with mounts 6

Diversified DIV-RX Multi-media Receiver 6

Diversified DIV-RX-MNT Receiver Mount 6

GFE GFE Government Furnished Equipment desktop LCD monitors with mounts 8

GFE GFE Government Furnished Equipment keyboard and mouse 4

GFE GFE Government Furnished Equipment secure KVM switch 4

Diversified DIV-TX Multimedia Transmitter 12

Diversified DIV-TX-MNT Transmitter Mount 12

Diversified DIV-MM-48 Multimedia Switch Core 1

Diversified DIV-MM-IO Multimedia Input/Output Card 1

Diversified DIV-CTRL-1 Control Processor-1 1

Diversified DIV-PWR-INJ POE Power Injector 1

Diversified DIV-TS Touch Screen Interface w/o camera or microphone 1

Diversified DIV-TTK Tabletop Kit 1

Diversified DIV-CTL-SW Control System Switch 1

Diversified DIV-FO-TXRX 10/100/1000 FO Transceiver 2

Diversified DIV-AMP 70V Amp 1

Diversified DIV-VCM Volume Controller 1

Diversified DIV-SPKR 6.5" in ceiling speaker 8

Diversified DIV-AUD-RX Audio Receiver 1

Diversified DIV-RX-MNT Receiver Mount 1

Tech Ops 2 post Rack Owner Furnished Equipment: Owner-furnished equipment- Hoffman 2 post rack w/ cable management

Diversified DIV-PDR-20 9OTLT,20A,RKMT PWR,WSRG 1

Diversified DIV-PDR-21 9OUT,15A,RCKMNT POWER CEN 1

Diversified DIV-OFR Raceway 4

Diversified DIV-OFR-TR Raceway Transition 8

Audio System

Equipment Rack

ATTACHMENT 2

ROOM 224

Brand Name or equal

Transmit / Receive

Switching

Control