W912CM-19-Q-0004_Amendment_0002.pdf

0011260625

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to make revisions to the PWS based on vendor questions and Government responses #2.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 31

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Feb-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM19Q0004

X 9B. DATED (SEE ITEM 11)

31-Jan-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Feb-2019

CODE

RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM19Q0004

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Knowledge Management for United States Army Garrison (USAG) Wiesbaden

Part 1

General Information

1. General: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This contract is for Knowledge Management (KM) services for United States Army Garrison Wiesbaden. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The US Army Garrison Wiesbaden Plans, Analysis and Integration Division (PAID) requires Contractor support services in the KM area. Several gap analyses and surveys have determined that, in the case of both the workforce and community, the Garrison is not creating, organizing, applying and transferring tacit and explicit knowledge (conducting KM) as effectively as it should and as directed by the Department of the Army.

Increased availability of Information Technology (IT) based KM tools and resources has provided a need for strategic synchronization and focus across the Garrison on process efficiency.

Current state of KM in the Garrison: USAG Wiesbaden’s current KM state is emerging, in the “interest” phase.

Standing up a sustainable KM program is included in the Garrison’s Strategic Plan (GSP), with 11 separate action plans. Of the 11 action plans, four (4) are completed, three (3) are in progress, and four (4) are not yet started. A SharePoint Contractor has established a SharePoint site, with pages for each Directorate and Special Staff Office.

Those pages are at various stages of being populated (from 0% to approximately 50%) by individuals designated as SharePoint Administrators in each Directorate as part of a de-centralized process for KM program management. KM business rules and strategy, as well as overall SharePoint site structure, have yet to be solidified and disseminated.

Employees - particularly key program, project and process managers - have begun to adopt these changes at the most basic level. Thirty-three (33) employees have completed SharePoint training thus far. Distribution lists are established for each Directorate and Special Staff Office, as well as the entire Garrison workforce. A weekly, monthly and quarterly meeting is scheduled, with individuals assigned to attend meetings by their position and subject matter expertise. Key documents are shared to Directorate and Special Staff Office shared drives, but are not necessarily available Garrison-wide. A variety of other KM support systems, to include a Garrison website, social media, photo archival and American Forces Network (AFN) radio communication, is established and managed by the Public Affairs Office and will continue to be.

1.3. Scope: The Contractor shall provide non-personal services to establish and sustain the KM program. The Contractor shall implement GSP action plans linked to KM that are key to achieving Garrison strategic goals. The Contractor shall assess knowledge capabilities and requirements by identifying and eliminating knowledge gaps and providing recommendations to help improve internal processes, knowledge flow and mission performance. The Contractor shall establish a KM framework to capture intellectual capital to maximize utility and speed of access by focusing on primary Garrison staff (i.e. Command Group, Directors and Heads of Special Staff Offices) to ensure that all stakeholders are effectively contributing to KM efforts. The Contractor shall train and inform the Garrison workforce about KM, identifying and ensuring awareness of the full range of KM responsibilities for the Garrison.

The Contractor shall use communication resources, to include websites, portals, SharePoint, KM Champions and other enablers. The Contractor shall use a theory-based KM approach to identify and disseminate needed resources and establish milestones and goals to produce meaningful and measurable results. Contractor shall facilitate monthly KM Working Group meetings. Contractor shall meet all GSP action plans linked to KM.

1.4 Objectives: Contractor shall develop, train and inform Garrison leadership of the full range of KM responsibilities for the Garrison. The Contractor shall collect information from Garrison leadership, PAID, S6 and the KM Working Group, and share this information with these parties. The Contractor shall draft and submit to the Contracting Officer’s Representative (COR) policies, procedures and processes for documenting knowledge, managing KM tools, and facilitating the KM Working.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

b. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

The Contractor’s proposed QCP shall be submitted to the Contracting Officer’s Representative (COR) for review within 10 days after date of contract award (Deliverable #1).

The COR will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 days. If the COR has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the COR’s acceptance in writing.

Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the COR no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes.

An analysis of quality control and timeliness reports shall be sent to the COR within 10 calendar days after each contract performance period (Deliverable #1). A final QCP shall be submitted to the COR for review and acceptance within 30 calendar days after date of contract award.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.6.3.1 US Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek.

When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.6.3.2 Host Nation Holidays: Work may be performed on local Host Nation holidays occurring during the normal workweek, at the Contractor’s discretion.

New Year’s Day January 1st Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christi Varies Day of German Unity October 3rd 1st Christmas December 25th 2nd Christmas December 26th

1.6.4 Operating Hours: The Contractor shall be present on site to perform services from 0800 to 1700 Central European Time (CET) Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For absences of three (3) consecutive days or longer, the Contractor shall coordinate with the COR and provide an alternate to perform services. Absence without alternate shall not exceed 20 days total during each contract performance period. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The work to be performed under this contract shall be performed primarily at building #1038 on Clay Kaserne. In addition, the Contractor shall provide services on all USAG Wiesbaden installations, to include Hainerberg, Mainz Kastel, Finthen, Amelia Earhart, Crestview, McCully, Rheinblick Golf Course, and Aukamm.

1.7 Security Requirements:

1.7.1 Security Program: RESERVED

1.7.2 Personnel Security Clearance Requirements: RESERVED

1.7.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control.

The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Below is the responsible Organizational Sponsor & Installation Access Control Office for this contract:

Organizational Sponsor: Ms. Terese Toennies_

Location: USAG Wiesbaden, Clay Kaserne Building No: 1038

DSN Phone No: 314-548-3505 Commercial Phone No: +49 (0)611 143 548-3505

Installation Access Control Office:

Location: Clay Kaserne Building No: 1062 DSN Phone No: 548-47080/1/2/3 Commercial Phone No: 0611-143 548 7080/1/2/3

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://media.defense.gov/2017/Apr/27/2001921546/-1/-1/0/AER190-16.pdf

1.7.3.1 In addition, the Contractor shall provide the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable #2). The log must contain, at a minimum, the following information – last name, first name, nationality, date of birth, personal identification/identification card number, vehicle type and vehicle plate number. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log.

1.7.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) calendar days.

1.7.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) calendar days (Deliverable #3).

Access and General Protection/Security Policy and Procedures: The Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures provided by Government representative. The Contractor shall also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) for all individuals performing services under this contract to the COR within 5 calendar days after award (Deliverable #4). The Contractor shall provide to the COR a CAC log within 30 calendar days after contract award and within five (5) calendar days after changes have been made. The COR will provide the format and content.

CACs are Government property and must be accounted for. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII). Contractor shall take training on the process of the issuance of Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (https://tass.dmdc.osd.mil/tass).

(Deliverable #5)

1.7.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.7.4.1 RESERVED

1.7.4.2 Local Nationals and Third Country Nationals: RESERVED

1.7.5 Physical Security: The Contractor shall safeguard all Government equipment and information provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.8 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan (if applicable). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.11 Key Personnel: The following personnel are considered as key personnel by the Government: A Contract Manager and an Alternate Contract Manager. The Contract Manager shall provide oversight of the implementation and execution of the contract. This individual may be the individual providing the on-site services. The name of the Contract Manager and Alternate who shall act for the Contractor when the Contract Manager is unavailable shall be designated in writing to the COR within three (3) days after date of contract award (Deliverable #6). The Contract Manager and Alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

1.11.1 Special Qualifications:

a. The Contractor shall possess a Bachelor’s Degree in Business and a minimum of five (5) years’ experience performing KM services, implementing KM practices and systems, team facilitation, process improvement, and project and program management services in a public or private sector firm with more than 500 employees.

Experience shall also include applying analytical methods to assess the knowledge needs of an organization and to evaluate effectiveness and efficiency of KM processes. Ten (10) years’ related experience may substitute for the degree. Experience may be non-consecutive.

b. Contractor personnel performing work under this contract shall have a mastery of the English language at the Common European Framework of References for Languages C2 level reading, writing, verbal comprehension and spoken means and shall have at least one (1) year experience in a work environment for which English is the business language.

c. Contractor personnel performing work under this contract must be able to occasionally lift and carry items weighing up to 40 pounds.

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.12.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The receiving activity will provide a template for the sign, which will be in place within ten (10) calendar days) after contract award. Workspace sign location shall be coordinated with the COR.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The receiving activity will provide a name tag for the Contractor to wear within ten (10) calendar days after contract award. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee.

1.13 Contractor Travel: RESERVED

1.14 Other Direct Costs: RESERVED

1.15 Data Rights: The Government has unlimited rights to all intellectual capital, documents and materials produces under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. This intellectual capital may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.17 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall submit a plan to the Contracting Officer to avoid or mitigate any such OCI within three (3) days of identification (Deliverable #7). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase-Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30-day phase out period. During the phase out period, the Contractor shall ensure Government and other Contractor personnel become familiar with performance requirements in order to commence full performance of services after completion of the contract.

1.20 Safety: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385- 1-1)), and applicable Host Nation Safety Laws and Regulations.

1.20.1 Safety Plan and Program: RESERVED

1.21 Environmental Compliance: The following provides information on Environmental Compliance.

1.21.1 Environmental Compliance Plan and Program: The Contractor shall ensure that all of its operations and activities conform to the USAG Wiesbaden's environmental policy requirements. The Contractor shall ensure that all contract personnel have received appropriate levels of training in the handling, use, storage, and disposal of hazardous material. In addition, the Contractor shall ensure that all Contractor controlled activities on USAG Wiesbaden installations are conducted in accordance with the USAG Wiesbaden Spill Prevention and Response Plan, Solid Waste Policy, Final Governing Standards-Germany, and applicable German environmental laws/standards.

If contract requires the use of hazardous materials and substances, the Contractor shall, prior to mobilization, inform the COR of the types and amount of hazardous materials needed to be brought onto the Garrison in order to fulfill their contractual requirements. Contractor shall also provide the Safety Data Sheets, storage requirements and proposed storage locations for the hazardous material. The COR shall provide a copy of this information to the Garrison Fire Department and the Environmental Division.

Prior to contract completion, the Contractor shall remove all hazardous materials and dispose of all hazardous waste (HW) generated in accordance with Final Governing Standards Germany and applicable German environmental laws and standards. A copy of the HW disposal documents must be forwarded to the HW program manager at the DPW Environmental Division.

The Contractor shall clean up at its own expense any contamination, including soil and ground water contamination caused by hazardous materials and substances brought onto the Garrison, or by his activities. The Contractor must immediately report any hazardous substance spills to the Garrison Fire Department at CIV 0611-705-117.

The Contractor shall contact the COR or the USAG Wiesbaden Directorate of Public Works-Environmental Division (DPW-ED), DSN 548-4092, CIV 0611143-548-4092, Bldg. 1059, Clay Kaserne for a copy of the Garrison Environmental Policy, Spill Prevention and Response Red Plan, Garrison Solid Waste Policy and German Final Governing Standards.

Current Environmental Policy (Garrison policy Number 22) is available at the Garrison website:

https://home.army.mil/wiesbaden/application/files/7515/3569/8984/22EnvironmentalManagementSystem.pdf

Current Prohibited Refuse Disposal Practices Policy (Garrison policy Number 27) is available at the Garrison website:

https://home.army.mil/wiesbaden/application/files/2015/3569/8987/27Prohibited_Refuse_Disposal_Practices.pdf

1.22 Required Training:

1.22.1 OPSEC Training: All Contractor employees, including subcontractor, shall complete Level I OPSEC training within 30 days after personnel begin performing services under this contract. Certificates shall be provided to the COR within three (3) days after completion of the training (Deliverable #8). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months.

1.22.2 Information Assurance (IA)/Information Technology (IT) Training: All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within 30 days after personnel begin performing services under this contract. Certificates shall be provided to the COR within three (3) days after completion of the training (Deliverable #9). Contractor personnel must complete refresher training every 12 months.

1.22.2.1 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.22.2.2 All Contractor employees, including subcontractors, performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Verification of registration shall be provided to the COR within two (2) working days of obtaining a CAC, and Contractor personnel must successfully complete DoD Information Assurance awareness training within three (3) working days of obtaining a CAC, before access to the information system and then annually thereafter.. Certificates shall be provided to the COR within three (3) days after completion of the training (Deliverable #10).

1.22.3 iWATCH/iSALUTE Training: The Contractor and all associated subcontractor shall brief all employees on the local iWATCH/iSALUTE program (training standards provided by the requiring activity Anti-Terrorism Organization). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 10 days after personnel begin performing services under this contract. The results shall be reported to the COR within three

(3) days after the training is completed (Deliverable #11).

1.22.4 AT Level I Training: All Contractor employees, including subcontractors employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 10 days after personnel begin performing services under this contract. Certificates shall be provided to the COR within three (3) days after completion of the training (Deliverable #12). AT Level I awareness training is available online athttps://atlevel1.dtic.mil/at

1.22.5 SharePoint 2013 Site Administrator Training: Contractor personnel shall complete Government provided SharePoint training within 30 calendar days after personnel begin performing services under this contract (Deliverable #13).

1.22.6 KM Training: Contractor personnel shall complete Government provided KM training within 10 calendar days after personnel begin performing services under this contract (Deliverable #14).

1.22.7 TASS Training: Contractor shall take training on the process of the issuance of Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (https://tass.dmdc.osd.mil/tass). (Deliverable #15)

1.23 Authorization to Perform Services in Germany:

1.23.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law.

The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.23.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.23.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement.

Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.24 Notice to Proceed: RESERVED

1.25 Electromagnetic Compatibility Directive: RESERVED

1.26 Government Property and Services: RESERVED

1.27 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams. The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The Contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection. Contractor-owned or controlled structures and/or containers on U.S.

installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Intellectual Capital - A debate over economic “intangibles”. It is meant as ambiguous combinations of human capital, instructional capital, and individual capital. Human capital is the talent base of the employees. Intellectual capital also includes structural capital which is the “non-human storehouses of information”, as well as, other organizational knowledge and relational capital which is the knowledge embedded in business networks.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Knowledge Management - Knowledge management is a discipline that promotes an integrated approach to identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit knowledge assets to meet mission objectives. The objective of the principles is to connect those who know with those who need to know (know-why, know-what, know-who, and know-how) by leveraging knowledge transfers from one-to-many across the Global Army Enterprise.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

COR Contracting Officer Representative DA Department of the Army DOD Department of Defense FAR Federal Acquisition Regulation GFEBS General Fund Enterprise Business Systems IT Information Technology IMCOM Installation Management Command KM Knowledge Management KO Contracting Officer OCI Organizational Conflict of Interest OPORD Operations Order PAID Plans, Analysis and Integration Division PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RPLANS Real Property Planning & Analysis System SOP Standard Operating Procedure(s) TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

3.1 Services: RESERVED

3.2 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the services outlined in the PWS to include desk space.

3.3 Utilities: The Government will provide all utilities in the facility for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide the Contractor with use of a telephone for local and long distance calls to conduct official business. A computer, color photocopy machine, scanner and a color printer will be made available for use by the Contractor to fulfill contract requirements.

3.5 Property Management: RESERVED

3.6 Materials: The Government will provide basic office supplies (pens, stapler, etc.) as needed. Additionally the Contractor will be provided applicable computer software for the purpose of providing services in accordance with this PWS. Contractor personnel shall operate the computer in accordance with Government guidelines.

3.7 Training: The Government will provide training for SharePoint Site Administrators, KM, AT Level I, OPSEC, Information Assurance, TASS and iWATCH/iSALUTE.

3.8 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (https://tass.dmdc.osd.mil/tass).

3.9 Security Policy and Procedures: The Government will provide installation, facility, and area commander installation/facility access and local security policy and procedures.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: Contractor shall furnish all supplies, equipment, facilities and services required to perform services as described in this PWS and associated contract documents, except for those items specified under Section 3 of this

PWS.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: RESERVED

4.4 Vehicles and Equipment: The Contractor shall provide all necessary vehicles, means of transportation, and equipment for Contractor personnel to perform services in accordance with this PWS. All Contractor provided vehicles and equipment shall have the company name prominently displayed on both sides of the vehicle or equipment and present a neat, professional appearance. Contractor's vehicles and equipment used in the performance of this contract shall meet all local and Host Nation traffic, safety, and environmental requirements.

Vehicles and equipment found to be unsafe shall be removed from the installation and replaced. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor vehicles and equipment without prior written approval of the Contracting Officer.

4.5 Background Checks: RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide non-personal services in support of the knowledge management (KM) program, assess knowledge capabilities and requirements by identifying and eliminating knowledge gaps and provide recommendations to help harness intellectual capital, improve internal processes, increase knowledge flow, ease knowledge access and ultimately, enhance job performance and mission contribution by the entire Garrison workforce.

5.2 Tasks: All tasks listed below are performed on an ongoing basis and are required for each contract period, unless specifically noted otherwise. The Contractor shall post all documents produced under this contract to SharePoint. The Contractor shall complete KM related taskers received from the COR, responding to the requester with a recommended next step and estimate overall time for tasker completion by close of business the next business day. For taskers that are not within the scope of the PWS, the Contractor shall refer the task to the COR by forwarding the requestor’s email to the COR or, in the case of telephone or in-person requests, explain to the COR in detail the conversation with the requestor and provide contact information for the requestor to the COR by close of business the next business day. These requirements are subject to change. Contractor shall capture any changes to the request when it occurs and submit updated document to COR within three (3) working days.

The Contractor shall perform the following tasks:

5.2.1 General

a. Contractor shall perform all tasks in this PWS. STD: Perform these tasks in accordance with US Army policies, procedures, and…