Attachment_6_-_Process_Mapping.pdf

STRONG SOLDIERS, STRONG TEAMS! As of 30 Aug 16Process Mapping

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PROCESS MAPPING

OVERVIEW

USAREUR KM

DSN: 537-3706

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Quality Improvement

Quality Improvement Works on Existing Processes

A process is a series of steps or actions performed to achieve a specific purpose

A process can describe the way things get done

Your work involves many processes

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Process Map

What is it?

- A pictorial representation of the sequence of actions that comprise a process

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Process Map

What is its importance?

It provides an opportunity to learn about work that is being performed

“You don’t learn to Process Map; you Process Map to learn”

Most processes today are NOT documented

“People forget how fast you did a job but they remember how well you did it.”

-Howard Newton

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Process Map

Why do it?

- Document processes Provide a reference to discuss how things get done Describe and understand the work we do

- Analyze and improve on processes Identify areas of complexity and re-work Generate ideas for improvement Illustrate process improvements

“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”

-W. Edwards Deming

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Process Map

How do I start?

Assemble the team

Agree on which process you wish to process map

Agree on the purpose of the process

Agree on beginning and ending points

Agree on level of detail to be displayed

Start by preparing a narrative outline of steps

Identify other people who should be involved in the process map creation, asked for input, or to review drafts as they are prepared

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Process Map

Process Map Symbols

- Start & End: An oval or rounded rectangle is used to show the materials, information or action (inputs) to start the process or to show the results at the end (output) of the process.

- Activity: A box or rectangle is used to show a task or activity performed in the process.

Although multiple arrows may com into each box, usually one arrow leaves each box.

- Decision: A diamond shows those points in the process where a Yes/No question is being asked or a decision is required.

- Break: A circle with either a letter or a number identifies a break in the process map and is continued elsewhere on the same page or another page.

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Process Map

Reminder:

Process map what is, Not what you would like the process to be

Process mapping is dynamic; use post-it notes, dry erase markers, pencil, paper, etc.

All process maps Must have start and stop points

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Closing Thoughts

Brainstorming can be used to identify processes

There is no single right way to process map; it is a tool to learn about your organization and work

Process maps can be used in a variety of settings outside quality improvement, such as:

- Orienting new employees

- Brainstorming possible process changes

- Creating or revising policies and procedures that support the process

- Creating measures

- Identifying logical outcomes of a process

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Extra: Value Stream Mapping

What is it?

Value Stream Mapping is a lean tool used to identify waste, reduce process cycle times, and implement process improvement