Attachment_5_-_Garrison_Strategic_Plan_(GSP).pdf

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W912CM-19-Q-0004 Attachment 5

2018 USAG Wiesbaden Strategic Plan 31

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E 2 Effective B

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PS Support Services

Goal: Performance Improvement - Be a process-oriented and improvement-driven organization striving for performance excellence in a resource-constrained environment

Objectives

PI 2 – Stand up a sustainable Knowledge Management (KM) Program

Develop a sustainable KM program and increase the use of technology to improve information sharing and collaboration and improve processes within the garrison.

Actions:

Establish SharePoint architecture as a key KM tool and develop a control mechanism to ensure implementation and usage of KM tools and processes. Basic architecture developed and published by 1 October 2018:

o Identify, appoint, and train directorate content owners and content managers on

SharePoint by 1 April 2018.

o Use SharePoint as a collaborative platform to automate tasks and workflow, share and store information, and enable teamwork. 30 September 2018.

o Socialize SharePoint tools / workflows with the workforce by 30 January 2019.

Establish KM working group in order to identify process gaps, recommend solutions, establish a KM framework, and determine KM priorities by 1 June 2018. Assess working group effectiveness 31 December 2018:

o Designate KM working group members and responsibilities NLT 1 March 2018.

o Train KM designees by 1 April 2018.

o Conduct monthly working group sessions starting 1 June 2018.

2018 USAG Wiesbaden Strategic Plan 32

LO

E 2 Effective B

A

SO

PS Support Services o Begin cataloging processes and prioritizing for implementation.

o Develop a mechanism to track compliance and measure effectiveness of KM procedures.

Establish a matrix of KM tools by audience and media type by 1 August 2018.

Develop a plan to socialize KM techniques, procedures, and initiatives workforce-wide to build a KM culture within the garrison. Update annually. Plan developed by 1 October 2018 and implemented by 30 September 2019.

Determine and communicate organization’s desired KM state (mission, vision, goals) and how to attain it with deliverables, timelines, and responsibilities with a KM SOP by 1 December 2018.

Review and monitor KM progress, measuring adherence to KM SOP annually starting 1 February 2019 and re-evaluating every February.

Metric

Improve identified key processes within timeline.

Implement KM program in accordance with established timeline.

Appoint and train 100% of SharePoint owners / managers and knowledge managers.

Increase utilization of SharePoint tools.