Question_and_Answer_-_6.pdf

Issue: Sketch and photos uploaded yesterday are locked and not accessible.

Solution: The FBO help desk was contacted regarding this issue and following information/guidance was provided:

2016-08-16 17:05:26 EDT - Eugene S T2S Additional comments Note: Login is required to view all controlled unclassified packages

The documents are export controlled. Therefore any vendor who is having an issue should reference the section of the user guide that explains how to access or export controlled documents, or they can open an FSD ticket and we can help them out.

Without references to specific users, I really can't troubleshoot this further as each case would need to be handled individually.

Viewing Export Controlled Documents I. If a user tries to view a document that is export controlled, and the vendor is not authorized, the user will see an explanation of why they are not able to access the documents. No further action is allowed.

II. Vendors without export control authorization will only be able to review non-secure packages associated with an opportunity where any of the controlled, unclassified documents are export controlled.

FBO.GOV Vendor Guide 1.7 Copyright © 2013 Caution-www.symplicity.com Page 46 of 68 I. If a vendor's firm is authorized to review export controlled documents, and if a valid MPIN is entered in the system, documents will be available for review.

II. If MPIN has not been verified for the user, the user will be prompted to enter an appropriate MPIN.

III. Note, MPIN verification will be saved and this step is only again required if the MPIN entered does not align with current data for a firm/office. If a previously entered MPIN becomes invalid, the system will prompt a vendor to enter a correct MPIN to verify the new value.

FBO.GOV Vendor Guide 1.7 Copyright © 2013 Caution-www.symplicity.com Page 47 of 68 I. When a user (or machine) enters a MPIN incorrectly three consecutive times, a captcha (image with characters) is displayed as a check to see if the user attempting to log in is indeed a human user.

II. The user must enter the characters displayed in the Verification Code with MPIN in order to attempt another submission. This prevents unauthorized access by spammers and other security threats.

III. Users can click on the image to hear the code.

FBO.GOV Vendor Guide 1.7 Copyright © 2013 Caution-www.symplicity.com Page 48 of 68

4.8 Explicit Access and Export Controlled Documents I. If both export control and explicit access document controls apply, both requirements will be listed in the Secure column.

II. The vendor will need to first enter a valid MPIN (if not previously established in the system).Once MPIN is entered, click verify MPIN III. Then the vendor will be given the option to request explicit access.

To request explicit access use the request explicit access button.

IV. If a request for explicit access was previously submitted, and is pending review, the vendor will see designation that explicit access was previously requested.

V. If a request for explicit access was previously submitted, and granted, the vendor will see designation that explicit access was previously granted.

Should you continue to experience problems accessing the items uploaded today, contact the helpdesk to remedy your specific issue.