Attachment 4 ICIDS_Questions Answers.pdf

DEPARTMENT OF THE ARMY

U.S. ARMY MISSION AND INSTALLATION CONTRACTING

COMMAND MICC-FORT SILL

1803 MACOMB

ROAD FORT SILL,

OK 73503-4433

September 12, 2023

MICC- FORT SILL

SUBJECT: Contractor Questions and Government Answers – Session 1. Integrated Commercial Intrusion Detection System (ICIDS)

1. QUESTION: Total number of zones?

ANSWER: There are 430 zones. See PWS General Section, 1.0 and Technical Exhibit A.

2. QUESTION: How many are in buildings with backup generators?

ANSWER: N/A

3. QUESTION: How many new zones does MICC anticipate per year?

ANSWER: Anticipate < 4-5 new zones possible annually. New zones above this anticipated number will be installed as necessary. See PWS General section.

4. QUESTION: Are there any alarmed General Officer quarters?

ANSWER: NA

5. QUESTION: Does MICC have personal SIPR or SCIF rooms?

ANSWER: There are 4. See Technical Exhibit A line 48,49,55,65.

6. QUESTION: How many SCIF have their own admin station?

ANSWER: See Question 5.

7. QUESTION: How many report back to a Super SCIF?

8. QUESTION: Toal number of Access Control zones?

9. QUESTION: Is MICC using IACs or Entrstar panels?

ANSWER: Panels being used are STARGATE III.

10. QUESTION: Number of servers?

ANSWER: One server in Room 117. Building 2025 is not on a backup generator.

11. QUESTION: Are the servers and poller mux bins located in the NEC main Comm hub or Server room?

ANSWER: See Question 10.

12. QUESTION: How many UPS are on the servers?

13. QUESTION: Are the servers on backup generators?

14. QUESTION: Will Technicians have full access to Comms hubs and server rooms?

ANSWER: Contractors will have access to comms hubs and server room. See PWS Section 1.d.

15. QUESTION: Number of MCUs/Admin?

16. QUESTION: How many zones are on copper lines?

ANSWER: All zones are on copper lines. See PWS 1.0

17. QUESTION: How many zones are on Fiber lines?

18. QUESTION: Does NEC control the copper and fiber lines, or will they be maintained under this contract?

ANSWER: NEC controls the coper lines. See PWS Section 1.0.

19. QUESTION: Does MICC have the need for technicians to be available for help with other security needs i.e., CCTV maintenance or have the technician assist with CCTV Concerns?

20. QUESTION: Is there any travel associated with the contract?

ANSWER: See PWS Section 1.12 Training.

21. QUESTION: Per PWS, Sensitive Compartmental Information Facilities (SCIF) in a zone in which contractors will perform work on ICIDS services. Will contractors be required to have Top Secret clearances to access SCIFs?

ANSWER: Contractors are required to have a Secret security clearance. See PWS Sections 1.1, 1.2, and 1.9.

22. QUESTION: Do contractors need to present the following training certifications prior to starting employment or will training be provided by the government? Can on-the-job training substitute training certificates?

- ICIDS-IV/V Operator Training Course

- ICIDS-IV/V Maintenance Training Course

- ICIDS-IV/V Administrator Training Course

- ICIDS-IV/V SCIF Administrator Training Course

ANSWER: Experience and on the job training of by experienced technicians, documented by MFR may be presented to document the training courses listed. See PWS Section 1.12.1

23. PWS currently states “The Contractor shall also conduct 24/7 alarm monitoring of IDS” in the General Section but also that personnel “shall be available onsite between the hours of 7:30AM – 4:30PM Monday through Friday and available via phone 24 hours a day Monay through Sunday.” Can clarification be provided if contractor personnel need to provide 24/7 onsite alarm monitoring?

ANSWER: The Intrusion Detection System is monitored 24/7 by Fort Sill Military Police;

however, Contractors shall work 7:30AM – 4:00PM Monday through Friday. The Site Lead or other personnel shall be available via phone 24 hours a day Monday through Sunday. See PWS General Section.

24. QUESTION: Which iteration of ICIDS will contractor personnel be performing maintenance and repair services on?

ANSWER: ICIDS-V. See PWS Sections 1.0, 1.1c, 1.1d, and 1.12.1.

25. QUESTION: Item numbers 0002 and 0003 state these CLINs are Non-Biddable, Not to Exceed. Are these CLINs going to be bid and if so, can the Government provide the

NTE amounts?

ANSWER: Item numbers 0002 and 0003 are Non-Biddable. See Bid Schedule on

Solicitation.

26. QUESTION: RFP: CLINs X002 ICIDS Parts and Equipment states CLIN total price shall not exceed maximum line/total price as identified in this bid schedule. However, the Contractor did not find a not to exceed maximum price in the Solicitation or attachments provided. Please provide.

ANSWER: See Question number 25.

27. QUESTION: PWS Pg 3 – General: This is a non-personal services contract with performance-based specifications, but the Government appears to be specifying the number of personnel (Position 1, Position 2, and Position 3) and the Labor Categories (Site Lead, Senior Technician, and Technician). This conflicts with the Guidebook for Performance-Based Services Acquisition (PBSA) from the Department of Defense.

Can the Government clarify if this is a performance-based contract, and what are the purposes for detailing the personnel, level of staffing, and labor categories?

ANSWER: This is a nonpersonal services requirement. The positions/performance descriptions referenced are what the Government determines to be the minimum required staffing. See Amendment 1 for the updated PWS.

28. QUESTION: PWS Pg. 3 - General: How much projected growth can the

Contractor anticipate?

ANSWER: See Question 3.

29. QUESTION: PWS Pg. 3 - General: states "Contractor shall also conduct 24/7 alarm monitoring of IDS." Does the Government intend for the Contractor to provide monitoring of alarm events 24/7? This would require over 5 FTEs just to provide these services. What are the performance specifications for the alarm monitoring?

ANSWER: The IDS is monitored 24/7 by Fort Sill Military Police. See Section 1.2.h of the PWS.

30. QUESTION: PWS Pg. 3 - 1.a: states “……removal, installation, relocation, programming changes and modifications….” How many systems will be done each year? Is there a maximum? What is the process if more systems are required than this maximum?

ANSWER: See Question 3.

31. QUESTION: PWS Pg. 3 - 1.b: “The Contractor shall assist as required in the preparation of work requests….” Who would be installing the power, communications, conduit, and other items that are identified in the work requests?

ANSWER: Directorate of Public Works (DPW) installs power and conduit, and Network Enterprise Center (NEC) installs comms and comms conduit. See PWS Section 1.b

32. QUESTION: PWS Pg. 4 - 1.e: How many total points/devices are there? How many AES devices are there?

33. QUESTION: PWS Pg. 5 - 1.1.a-c: The required experience specifically states “ICIDS”. There are other large, highly secure systems that require similar skillset and capabilities. This significantly limits the pool of available technicians which will drive up costs. Will the Government require experience on systems of equal size, type, and complexity so long as the personnel are also DAQ ICIDS certified?

ANSWER: Experience as stated in PWS Sections 1.1.a, 1.1.b, and 1.1.c

34. QUESTION: PWS Pg. 5 - 1.1.a - Position 1: “Site Lead shall be available onsite

7:30-4:30 M-F and available via phone 24 hours a day Monday – Sunday.”

Section 1.2.b states that normal duty hours are 7:30-4:00. Is there a reason the Site Lead needs to be available onsite for an extra half hour?

ANSWER: 7:30 – 4:00. See PWS Section 1.1.a.

35. QUESTION: PWS Pg. 5 - 1.1.a - Position 1: “Site Lead shall be … available via phone 24 hours a day Monday – Sunday.” If the 24 hours a day availability is for emergency requests, is it acceptable for other qualified individuals to share this responsibility so that the Site Lead is not always on call?

ANSWER: The System Administrator/ Site Lead or other personnel shall be available onsite between the hours of 7:30AM – 4:00PM Monday through Friday and available via phone 24 hours a day Monday through Sunday. See PWS Section 1.1.a.

36. QUESTION: PWS Pg. 5 - 1.1.b&c: Position 2&3: No specific certs required.

ICIDS knowledge only. This conflicts with 1.1. d Maintenance and Repair Technicians.

ANSWER: And other training as described in 1.1.d of the PWS. See PWS Section 1.1.b and 1.1.c.

37. QUESTION: PWS Pg. 7 - 1.2e PIC Services: What is the expected number of days or hours the Contractor can expect to provide PIC Services? If alarm monitoring services are also being performed by the Contractor, would the monitor be able to provide the PIC service at the same time?

ANSWER: See Questions 35 and 38.

38. QUESTION: PWS Pg. 8 - 1.2h Alarm Maintenance Monitors: “The Contractor shall perform alarm system monitoring for maintenance purposes only Monday -Friday”. Is this a different requirement than Alarm Monitoring required on Pg.3, General noted in our question #4? What are the hours the Contractor would be required to provide alarm system monitoring? Is the Contractor required to provide these services on federal holidays that are recognized Monday - Friday? What is meant by “alarm system monitoring for maintenance purposes only”? What are the specific requirements for these services?

ANSWER: Q1: No, it is not a different requirement. See Section 1.2.h of the PWS for normal working hours.

Q2: See Question 23.

Q3: See Section 1.7 of the PWS.

See Question 35.

Q4: PIC service only required as back up if other physical security personnel are not available. See Section 1.2.e of the PWS.

Q5: The specific requirement is to ensure proper operation of the system. See Sections 1.2 and 1.3 of the PWS.

39. QUESTION: PWS Pg. 8 - 1.3.2: “The Government estimates no more than 5 emergency maintenance calls per year”. What is the process if more than 5 are required in a year?

ANSWER: If there are emergencies above this estimate the contractor will respond. See PWS Section 1.3.2.

40. QUESTION: PWS Pg. 9 - 1.6.1: “At the time of disposition, the Contractor shall box, label contents and turn into the COR.” There are requirements (Security Requirements, Search and Seizure, etc.) under this section that do not appear to apply to “Records, Files, Documents and Work Papers:” Please explain those requirements as it applies to the heading.

ANSWER: All records, files, documents, and work papers provided by the Government or generated in support of this contract are Government property.

At the time of disposition, the Contractor shall box, label contents and turn into the COR. See PWS Section 1.6.1.

41. QUESTION: PWS Pg. 13 - 1.12.1 Training: The training certifications listed are not official DAQ certifications and also conflict with the certifications required for the Site Lead and for the Systems Administrator. Who provides those certifications and how would they be obtained? The only two DAQ certifications for ICIDS are:

a. ICIDS Hardware and CallistoView

b. StarWatch SMS Systems Administrator

ANSWER: See Question 22.

42. QUESTION: PWS Pg. 17 - 2.2: Can the Government confirm that the primary place of performance for these tasks is Bldg1649 Randolph, and will this be the location of the office provided by the Government?

ANSWER: Primary place of performance will be at 2025 Adams Road. See PWS Section 2.2.

43. QUESTION: The PWS requires DAQ certifications for the technicians, but it fails to require a DAQ Certified Value-Added Reseller (VAR). The certified technicians must be employed by a Certified DAQ ICIDS Contractor for the technicians’ certifications to be valid. If the contractor is not a certified VAR, they would not have direct access to replacement parts or technical support from DAQ. In addition, the warranty for any installed equipment may not be honored.

ANSWER: The requirement does not require the Prime Contractor to be a DAQ Certified Value- Added Reseller (VAR). Replacement parts and technical support can be purchased through an ICIDS Certified DAQ Certified Value-Added Reseller (VAR).

44. QUESTION: 1.1 Key Personnel: Section 1.1.b and 1.1.c. Does Position 2 and 3 have to be on site?

ANSWER: Yes. See PWS Sections 1.1.b and 1.1.c

45. QUESTION: Section 1.2: Standard Maintenance Service Calls: What is the historical number of annual or monthly service calls?

ANSWER: Estimated to be in the range of 25 monthly. Contractor will service Standard maintenance calls that may arise in excess of this estimated number.

See PWS Section 1.2.

Deidra Hicks Contracting Officer MICC Fort Sill