IB08 FY 22 Workload (Production).xlsx

XLSX spreadsheet 35 KB Posted

Attached to
AG Services - Fort Knox, KY - SOLICITATION - AMENDED Federal contract opportunity
Solicitation number
W9124D23R0055
Issued by
Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston

About this file

This Power Work Requirements Statement (PWS) outlines workload and performance metrics for installation support services at Fort Knox, Kentucky across multiple functional areas for fiscal year 2022. Key services include DEERS/ID card support, personnel automation/readiness, casualty assistance, reassignments, promotions, personnel actions, iPERMS support, transition services, and installation processing. Monthly targets are specified for various tasks such as appointments, walk-ins, ID card issuance, personnel updates, casualty notifications, reassignment actions, promotion processing, soldier services, and in/out-processing support. The PWS also lists the required support for deployment/mobilization processing, retirement services, and installation control station functions. The associated solicitation seeks these installation support services at Fort Knox through a firm-fixed price contract awarded by December 2022.

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Text version

FY 22 Workload (Production)

PWS SectionBranchPWS TaskOct 21Nov 21Dec 21Jan 22Feb 22Mar 22Apr 22May 22Jun 22Jul 22Aug 22Sep 22FY 22 Total
5.2.1DEERSProvide DEERS/RAPIDS/ID-Card Services (Bldg 1384)OCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Appointments5413652992822953073043433732572643293959
Walk-Ins14711457137813421481232320851715227417762121183221255
Process DEERS/RAPIDS Requests30112610257624312617386933862970388031083528328537271
CACs Issued3252702364283675423804095485784285095020
Non CACs Issued (Family Member, Retiree)797747688550608853897728101669110398339447
PIN Resets475260442866684351494436588
DEERS Enrollments or updates complteted89080575364680112351112921108376491881910747
Special Privilege letters completed11000250200011
Provided DD Form 11725734834644094476416225446894695855176443
Requests mailed to customers001000000061118
5.2.1DEERSProvide DEERS/RAPIDS/ID-Card Services (Bldg 2020)OCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Walk-Ins2035003493593675304626059394696453155743
Process DEERS/RAPIDS Requests35466042541860184266280710138269554608023
CACs Issued (Non SRP)97214137148662242012742873383081562450
CACs Issued (SRP)032324226812212397
DEERS Updates at Inprocessing1453277503140689084712501
CAC Certificates317251201348553756192216440
SRP/RSRP DEERS Updates019010135146253010117422482
PIN Resets402941352844454051324125451
DEERS enrollments or updates (Non-SRP)21644303436517846328428517
Provided DD Form 1172154642272141497044255744481
5.2.2PERSONNEL AUTOMATIONPersonnel AutomationOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Human Capital Automation Strength Management Actions Completed366086577804839188999225880088379226972197758250101245
Monthly AAA-162 recons completed and validated11062763249827972850279627962796279627822379275031109
Monthly AAA-165s authenticated11062763249827972850279627962796279627822379275031109
Monthly AAA-095s authenticated11062763249827972850279627962796279627822379275031109
Monthly AAA-351s reviewed/completed action request10312185400011510510387117101977
Report reviews/actions (ADHOC) completed139166136774114317281011281301205
Changes processed37463656198112202252104871708
Soldiers accessed/gains processed0001000000001
DIEMS Updates processed270474525101754
eMILPO training conducted0100010113007
PAIs received5553751783445591896871046362322
RMC Orders Published0000000000011
DFR/RDFR Transactions submitted in eMILPO1000010000013
PAIs validated3128313134242441712446885592175
Customers serviced in person0000000000000
HR System trouble calls2386252468225921293147814261534199813743115140321805
Deviation errors processed51281069152408319320313
HR Problem reports (verbal or written to HRC)3124155056583934163
eMILPO report provided to units37940860042804430287
HR System account actions completed (ATRRS)01100014010210
HR System account actions completed (eMILPO)676964843259614780723956730
HR System account actions completed (iPERMS)24518280100637
HR System account actions completed (HIMS)4518104610111751293
eMILPO/Datastore accounts created121613211017221923131626208
5.2.3 & 5.2.4CASUALTYProvide Casualty Operations and Management Support ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
CNO NOK casualty notifications made60000001102010
CNO NOK notifications made and/or attempted within 4 hours of CMAOC release during 0500-240060000001102010
CAR received and updated in DCIPS (review and upload)17252973348212510119765460
CAR submitted by CAO with 30 days (every 30 days)28310132042240270
AD casualty cases (gathering required info, preparing initial documents)23212306713333
Dependent casualty cases1001110001207
Retiree casualty cases26253348422015322282220304
Civilian casualty cases0000000000000
AD casualty cases (Fort Knox assigned/attached Soldiers)23212302210018
Casualty reports submitted (all types)2721405212222317124
Condolence letters prepared/mailed to NOK56524613925221724462223373
Unit contacted to select CNO2001000310007
Unit contacted to select CNO within 30 minutes of receipt of casualty records2001000310007
CNOs appointed (includes Chapalin, appointment memos and briefing)2001000310209
Unit contracted to select CAO within 30 minutes of receipt of casualty records153040091222240
CAOs appointed (includes appointment memo)153040091225243
CAO briefings conducted within 1 hour of selection153040091225243
DD Form 397 submitted to DFAS (preparing forms)22112203142020
CAR submitted by CAO17252973348212510119765460
Reports prepared for injured/ill Soldiers0000000000101
NOK travel worksheets and NOK bedside travel forms prepared and submitted to CMAOC within 4 hours of receipt of information0000000000000
Bedside travel indivisual orders generated and submitted to CAC chief for approval within 2 hours of CMAOC approval of order0000000000000
Settlement vouchers DD 1351-2 reviewed0000000000000
LOD investigations completed (Formal) (briefing IO and appointment memo)0000010000001
MBH requests scheduled (contacting funeral home, preparing FK Form, sending to unit)9037727887276626216686946226836595858384
MBH executed9007687847186576176666906196766535848332
MBH phone messages received (database)088200000007256396792925
MBH requestors initially contacted within 2 hours of request02270000000223209217876
MBH task confirmation received from units with suspense (pairing packet)5575074354543774533443232881881841544264
MBH information updated in TAPS17313012011595918284111189240861516
MBH Supported by Component9037727887276626216686946226836595858384
5.2.5REASSIGNMENTSProvide Reassignment-Processing ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Customers serviced in person000000000005757
Reassignment actions completed167165537916232118124514891093734742108045713286
Reassignment notification processed353112170146111532131425435741
ERB/ORBs reviewd for assignment eligibility533192117514630287438292116210306983733
Reassignment packets created533192117514630287438292116210306983733
DA 5118-R completed49816110534348317538427185167252632987
DLOS Transactions completed154175864130258657287854643
Deletions/Deferment request processed3521121933425154300742744712
DA Form 5888 processed for EFMP221692326134431661217270
DA Form 7415 processed for EFMP010310015266341354044458
Special reassingment action completed0000000000448
Misc reassignment actions completed0000000000101
Installation briefings conducted00023445439337
Deskside briefings000011100102116
Remote briefings4726431928316626579741291211216
Reassignment Orders published (Total)4303621781822935546154073084322782924331
PCS Orders published3923191371602174434992872463502042283482
PCS Order Amendments published3038281964839010952625345673
PCS Order Revocations published8413381624108151511135
Compassionate Orders/Amendments/Revocations010041211053835
Confinement Orders published0000001020306
Stablization orders/amendments/revocatons0000000000000
ACT Access Request forms processed01000041001815
Online briefings conducted16156410109251300838271
5.2.8SEMI-CENTRALIZED PROMOTIONSProcess Promotion ActionsOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Promotion actions completed026923713882933111843401078
Formal board notifications issued0000000000000
Selection board results sent to commanders0000000000000
Officer Promotion/CSM Certificates printed0020115933614962
Enlisted orders published013503764390005340167535
EDAS transactions01340063380005230164481
5.2.6SOLDIER ACTIONSProvide Soldier Actions and Personnel ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
iPERMS Upload00115603217121326300180312595
Officer Candidate School0000000101002
Medical Extension00001311101210
Unqualified Resignation Submitted004261463362147
Unqualified Resignation Completed004561553372151
Green to Gold0000000000000
Special Duty Assignment Pay Actions0023013000009
Compassionate Attachments680041110253949
Compassionate Reassignments Submitted0000011000013
Compassionate Reassignments Completed1100001010015
ASI-SQI Actions184932287055502528162250443
Foreign Language Proficiency Pay Actions60551053567432137325551498
High School Stabilization3010013031682358
Married Army Couples Program Requests59529623067458
Amendment/Revocation Orders Published0100000000001
ODS Order Logs Created04620138161100861129
ODS Order Logs Emailed/Uploaded04520147131200861126
Special Badge Orders2101000002006
Foreign Language Proficiency Pay Orders464595070622992021325
Language Identifier Orders published0000000000000
NATO Orders published20412943512033
Special Duty Assignment Pay Orders0013012000007
ASI-SQI Orders158157413583445437382729572083
ODS Order Logs Non-SDN Completed01316187160000111514254
eMILPO Transaction (Students)172821610272652976700001071
Class/Reclass Orders published (Students)1722601610223233280237130952461822219
iPERMS Upload (Students)258065901229438722820042503363
5.2.7IPERMSActions performed by Soldier Readiness BranchOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Permanent party personnel serviced in person039565444516060541098263672
AMHRR Documents uploaded into iPERMS27114914384418957541920842142574571975799
ERB/ORB Updates5013326532010813511581831191031181630
DA 1506 actions completed8103632283744186232117280
Statement of service memo verification completed0000020100003
DD From 553 Processed1000010000002
Spousal letters (DD93 & SGLV generated)012023363004435314815283
DFR/RDFR Transactions submitted into eMILPO1000010000013
Misc actons (Name change, Casualty documents)34946792631147040346653511
5.2.9INSTALLATION PROCESS CONTROL STATIONProvide Installation In- and Out-Processing ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
InCustomers serviced in person18073772001321641712163834834061042589
InSoldiers initiated In-processing1144150105677886124208254202381367
InIncoming Soldiers assigned a sponsor in ACT341427442529404955545416441
InSoldiers completed In-processing on Fort Knox11332567465868592175229204661277
InSoldiers completed In-processing remotely0000000000000
InOrder amendments published0001000101014
InERB/ORB updates completed1144150105677886124208254202381367
OutCustomers serviced in person785757951011531452401151841171331475
OutOutgoing Soldiers assigned a sponsor in ACT12715916161522332097181
OutSoldiers completed Out-processing on Fort Knox045957983125121212287157841121400
OutSoldiers completed Out-processing remotely141210161828242825273321256
OutSoldiers completed Out-processing 2 duty days prior to departure038827365116115163242144791031220
OutSoldiers attended installation Out-processing briefing00014381192162571711021161391172
OutSoldiers atteded deskside briefing0192305333423831181139307
OutSoldiers attended remote briefing4452321525159151618160257
OutClearance papers provided to Soldiers053928498129163233269116961331466
OutClearance papers provided to Soldiers NLT 12 duty days prior to departure0245251506687136162625057797
OutAMHRR Records reviews completed45416360609788110114869098952
OutERB/ORB updates completed045957983125121212287157841121400
ID tags issued (IOP)440107000142802188
ID tags issued (manifest)000001840000022
ID tags requested (SRP)006317012208422091662249601203110
ID tags requested by units01880502410441000263
ID tags destroyed00000390000000390
Failed to In-proc report00101273520513145335204
Failed to Out-proc report00402600102722
RRT missing document emails to CMD00209282597141613123
Arrivals004789676480109190244189351114
Out-proc notification004407546524959785083536
Front Desk11111111111112
5.2.10, 5.2.11, 5.2.12, 5.2.13PERSONNEL READINESS PROCESSINGProvide Solider Readiness Processing and Deployment/Mobilization ProcessingOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
SRP/RSRP Action Completed (QC and Accountability)26892220756574032732543211573852163321
MARRS-N Checklists Updated695860475380235213227573241972241
Soldiers Supported (SRP & RSRP - packet review/update)2689222075657403273254321733852163237
Deployment packet preparation (printing TCS Orders, DA7415, etc)0045863112162443030022221006
Manifest Support0021022110009
5.2.14TRANSITION CENTERProvide Transition ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Customers Serviced in person (Trans out-proc)3383612392523504384495165123884733434659
Separation Orders Published (Normal/Adim/Chapter/Medical102919894113127116126111132152721334
Retirement Orders Published558111412651103871037462541291039
Retirement Amend/Revoke Published121497919111810171214152
Loss Rosters Generated11110020111110
DD 93 Updates0000000000000
DD Form 214 Worksheets Prepared819910483961611631621231501301351487
DD Form 214 Published829110687791221121511581061291361359
DD Form 214 Distributed/Mailed3112752622832283283073934273114123683905
DD Form 215 Published02202113542123
DD Form 215 Distributed/Mainled01010010510153020105125
DD Form 220 Prepared/Completed242126611080759198
Separation Certificates Prepared3561062111841882301982792721821651432514
Tri-Signed Letters Prepared404371476379688584625449745
iPERMS Updates complted1469871108868676981181071291141237
Service Computations Prepared53909698761321631761461341471941505
Retirement Applications processed5110678784393755946748451838
Retirement Ceremony support actions completed60399172015440087
Retirement Commendation packets requested2031445070102136685937572
SBP Forms Prepared61643140304133
SBP Counselings Conducted5158695365778089101667039818
DD Form 2839 screend and submitted to finance0000000000000
5.2.15RETIREMENT SERVICESProvide Retirement ServicesOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPTOTAL
Retirees Serviced in person32257302224231829172218267
DFAS Actions completed10781343622305182
Statistical Reports prepared22222222022222
Retiree Newsletters published0000000000101
Retiree Actions (questions, providing forms, etc.)3225730222423182917220249
Retiree Council Hours of support provided100041020070832

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