TE5_2-036_Performance_Requirements.pdf

TECHNICAL EXHIBIT 5.2-36

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services (Tasks)

Performance Standard ACCEPTABLE

QUALITY

LEVEL %

Method of Surveillance

Disincentive

# 1 Preventive Maintenance (paragraph 5.2.1.4.1)

Perform work as specified and in accordance with all applicable regulations, and professional and quality standards. (Quality)

97.5% Random sample supported by validated customer complaints and incidental inspections.

CDR

# 2 Preventive Maintenance

(paragraph 5.2.1.4.1)

Perform maintenance and inspection in accordance with specified PM schedules.

(Timeliness)

96% Random sample supported by validated customer complaints

# 3 Preventive Maintenance (paragraph 5.2.1.4.1)

Maintain documentation as required. (Reporting)

96% Random Sampling CDR

#4 Service Orders (paragraph 5.2.1.4.2)

Perform work in accordance with all applicable professional and quality standards. (Quality)

97.5% Random sample supported by validated customer complaints and incidental inspections.

CDR

#5

Respond to and complete SOs in accordance with contract requirements and timeframes.

(Timeliness)

97.5% Random sample supported by validated customer complaints and incidental inspections.

CDR

#6

Maintain complete and accurate records of work. (Reporting)

96% Random Sampling CDR

#7 Schedules and Reports (paragraph 5.2.1.4.1)

Submit reports and schedules as required. (Quality and Timeliness)

97.5% 100% Inspection CDR

#8 BUD Locates (paragraph 5.2.1.4)

Contractor shall accurately locate and mark underground HVAC equipment (geothermal lines, ect.) for BUD requests

Within 5 days of request

Random sample supported by validated customer complaints