W911SD-17-R-0033_solicitation.doc

Section B - Supplies or Services and Prices

1 MONTH TRANSITION PHASE IN PERIOD

FFP

1 MONTH TRANSITION PHASE IN PERIOD

FOB: Destination

PURCHASE REQUEST NUMBER: 0011026673-0001

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CONTRACTOR MANPOWER REPORTING (CMR)

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Section C - Descriptions and Specifications

PWS

LRC Cadet Mess Attendant/Waiter Service Contract

Performance Work Statement

page

1. GENERAL. This contract covers all resources necessary to perform Mess Attendant/Waiter Service at the U.S. Military Academy (USMA), West Point, NY as defined in the contract except for Government furnished property and services, as specified in Section 3.

* [1.1. SCOPE OF WORK –thru- 1.30. TRANSITION]

3-13

2.1. DEFINITIONS. Definitions of special terms and phrases used in this Performance Work Statement are included in JCS-PUB-1, “DoD Dictionary of Military and Associated Terms.”

13-25

3. The Government will provide the facilities, equipment, supplies and services specified as Government-Furnished Property (GFP) at TEs #16-1/2/3, in this contract IAW the “Government Property” clause.

25-29

5.8- FIELD FEEDING EQUIPTMENT

5.9- EMPLOYEE BREAK AREA

5.10- ALT FEEDING/SERVICE

40-41

Section C - Descriptions and Specifications

PWS

PERFORMANCE WORK STATEMENT (PWS) FOR

MESS ATTENDANT

1.

GENERAL. This contract covers all resources necessary to perform Mess Attendant/Waiter Service at the U.S. Military Academy (USMA), West Point, NY as defined in the contract except for Government furnished property and services, as specified in Section 3. It is the policy of the United States Military Academy to remain open during adverse weather conditions and to continue full operations in support of the mission. The Contractor’s duties shall include those duties, noted herein, to be performed in accordance with the terms of this contract.

1.1.

SCOPE OF WORK.

The Contractor shall provide all resources, except Government Furnished Property (GFP), necessary to perform Mess Attendant/Waiter Service at the U.S. Military Academy (USMA). Contractor provided resources shall include but are not limited to the managerial, administrative, supervisory, direct, and overhead personnel as necessary to accomplish the services and operation functions included in the contract.

The Contractor shall provide complete employee uniforms, (i.e., safety shoes, etc.) as noted in the contract. Other Contractor Furnished Supplies/Equipment are noted in Technical Exhibits (TE 16-14 recommended list of supplies).

The estimated workload is provided in TE-1 Family Style service. TEs # (16-1, 2, 3) contain a listing of Government Furnished Property that the Contractor shall use.

1.1.1.

HOURS OF OPERATION: One hour before serving of first meal until finish of cleanup of last meal.

1.1.1.1.

NORMAL HOURS. Estimated workload information and estimated meal serving hours are listed in TE 16-15.

1.1.1.2.

EXPANDED SERVICE HOURS. The Government may periodically require the Contractor to open the serving lines early for service and/or to extend the food serving period beyond the scheduled times listed at 1.1.1.1. The Contracting Officer may, pursuant to this provision, direct the Contractor to change the food serving period to feed diners affected by mission. The Contractor will be given three (3) hours prior notice of any change.

1.1.1.3.

PRE-GAME MEALS. The Contractor shall serve pre-game meals, prior to athletic events, at any time during the operational day, starting with one-half (½) hour before breakfast to the end of the dinner meal. On Sunday a pre-game meal may start up to one (1) hour before brunch.

1.1.1.4. HOLIDAY SERVICES. The meal service estimated hours for holiday meals are listed in (TE-13. Calendar information). No class schedule expect low counts. (100-1200 cadets). Cadet Mess contractor service expected to be closed spring break in March, Thanksgiving & Christmas break.

1.1.1.5. CONSOLIDATION OF DINING FACILITIES. When required due to lower workload or during weekends and holiday periods, meals may be served in a reduced number of facilities. This is normally accomplished through consolidation of feeding requirements. Consolidation may allow one or more facilities to be temporarily closed. The Government will provide seventy-two (72) hours advance notice of such consolidation.

1.1.1.6. OPENING AND CLOSING DINING FACILITIES. The Government reserves the right to open or close dining facilities during the contract period. A closure may be indefinite or for a specified period. The Government will provide the Contractor at least seventy-two (72) hours prior notice of any change. Opening and closing of dining facilities will be made in writing and will be issued under the "Changes" clause of this contract.

1.1.1.7. ADVERSE WEATHER CONDITIONS. It is the policy of the United States Military Academy to remain open during adverse weather conditions and to continue essential services in support of the mission. The contractor shall provide essential services during adverse weather conditions. Contractor shall submit adverse weather plan 14 days prior to the contract start date.

1.1.1.8. DEFINITION OF ESSENTIAL SERVICES. USMA Reg 690-27, Civilian Personnel Hours of Duty, defines essential services (in part) as those which contribute directly to the protection, rescue and sustenance of human life. For the purposes of this contract, essential services are specified as food services other than administrative support (including food preparation, food procurement and food warehouse services).

1.2.

BACKGROUND INFORMATION. The contract consists of the major functional areas indicated below: but are not limited to the following:

5.3. FAMILY STYLE SERVICE

5.4 CAFETERIA STYLE MEALS

5.5 TAKE-OUT SERVICE

5.6 INDIVIDUAL PLATE-VIP

5.7 SPECIAL EVENT MEALS

5.8- FIELD FEEDING EQUIPMENT

5.9- EMPLOYEE BREAK ROOM

5.10- ALT FEEDING/SERVICE

5.11. CONDIMENT ROOM OPERATION

5.12. AFTERMEAL CLEANING/SANITATION REQUIREMENTS

5.13. DISHWASHING

5.14 ICE MACHINES

5.15. FLOORS DRAIN/ WAXING/BUFF&MOP REQUIREMENTS

5.16. INSECT AND RODENT CONTROL

5.17. COMPACTOR OPERATIONS

5.18. RECYCLING

5.19. HOUSEKEEPING

5.20. ADMINISTRATIVE REQUIREMENTS

5.21. HEAD COUNT/STAFFING PROVIDE FUNCTIONS

5.22. MISCELLANEOUS REQUIREMENTS

5.23. SUPPORTING COST DATA

1.3.

PERSONNEL. The Contractor shall provide a work force possessing the skills, knowledge, physical capabilities, and training to satisfactorily perform the services required by the contract. The Management shall be capable of reading, writing, speaking, and understanding English fluently. All other employees shall be capable of speaking and understanding English. Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the Government. The Contractor shall ensure that all personnel have the required training specified within Section 5 of this contract.

1.3.1.

ALIEN EMPLOYMENT. The Contractor shall not employ any alien who does not have a valid US Immigration T-151 or I-94, Alien Registration Card. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

1.3.2.

CONFLICT OF INTEREST. The Contractor shall not employ any person who is an employee of the United States Government or Department of Defense (DOD), either military or civilian, if such employment would create, or appear as, a conflict of interest, as defined in Chapter 8, DOD 5500.7-R, Joint Ethics Regulation.

1.3.2.1.

OFF DUTY MILITARY PERSONNEL. The Contractor is cautioned that off‑duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.3.3.

CONDUCT OF PERSONNEL. The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. The Contracting Officer (KO) may require the Contractor to remove from the job site any employee under this contract for misconduct, security reasons, suspected or found to be under the influence of alcohol, drugs, or other incapacitating agent, or overt evidence of communicable disease. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is in the best interests of the Government. The installation commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this work statement.

1.3.3.1.

USE OF ALCOHOLIC BEVERAGES/DRUGS. The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. The use of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs.

1.3.4.

SECURITY REQUIREMENTS. The Contractor and Contractor employees shall comply with security requirements imposed by the local installation at all times while on the military installation.

1.3.4.1.

The Contractor and Contractor employees shall abide by all federal, state and local laws while engaged in the performance of operations associated with this contract.

1.3.4.2.

The Contractor shall comply with all applicable regulations promulgated by the Superintendent, USMA, West Point.

1.3.5.

MANAGEMENT PLAN. The Contractor shall provide on-site Designated Contractor Management Personnel who shall have full authority to act and/or make decisions for the Contractor relating to all matters pertaining to this contract in all facilities and shall be responsible for overall management and coordination of work (to include subcontractors) under this contract. The Management authority shall be the central point of contact and shall be available during normal duty hours to meet on the installation with Government personnel to discuss problem areas. Contractor shall submit a Management Plan to KO and COR under required submittals (TE 16-9).

1.3.5.1.

ALTERNATE MANAGEMENT AUTHORITY. The Contractor shall include in the plan a designated Alternate who shall have full authority to act and/or make decisions for the Contractor in the absence of the Designated Contract Management Personnel. (Submit alternate Management Authority Letter) TE 16-9.

1.3.5.2.

The Management authority, or Alternate, shall be physically located at USMA at a minimum during normal duty hours and shall meet with Government personnel as described in the contract. After hours of operation, the Designated Management Official, or Alternate, shall be available for verbal contact within One hour of notification.

1.3.5.3.

QUALITY CONTROL. The Contractor shall provide a program incorporating Quality Control and Customer service. This program shall cover the basic requirements in meeting the terms of this contract.

1.3.5.4. TRAINING. The contractor shall implement a training program which should include the following items; Food safety, Sanitation, Sanitary facilities and pest management, Work safety, Security, Chemical cleaning and hazards. Housekeeping standards, Dishwashing operation, Hospitality for table services empathizing service with a smile attitude and customer service. Provide documentation of training completed to COR.

1.3.6.

INSTALLATION ACCESS. The Contractor shall be responsible for obtaining installation access as required (e.g. ID cards, vehicle registration) for all contractor personnel authorized to work on the installation. All Government‑furnished identification shall be returned to the Government upon termination of the contract.

1.3.6.1. GOVERNMENT ISSUED ID CARD. Prior to any employee starting work under this contract, employee name shall be provided to COR and employee shall proceed to Security Office for vetting. Contractor ID Card will be issued providing no derogatory information is produced from back ground check.

1.3.6.1.1. Contractor personnel on duty shall wear the Government issued badge. Badges shall be worn on the outer clothing on the front of the body between the neck and waist, and such badges shall be visible at all times.

1.3.6.1.2. The Contractor shall ensure that all Contractor employees renew their badges as required.

1.3.6.1.3. The Contract Management shall return all government identification cards and stickers to the Contracting Officer’s Representative upon termination of an employee’s employment or end of contract.

1.3.6.1.4. Failure to complete the requirement set forth in section 1.3.6 and obtain these government issued cards will not constitute an excusable delay in the performance of this contract

1.3.6.2.

DOD VEHICLE REGISTRATION STICKERS. Vehicle registration stickers will be issued by the Provost Marshal’s Office to Contractor employees who have been issued an official Government identification, USMA Contractor ID badge. The Contractor shall follow the procedures issue from the COR office as requirements change.

1.3.6.3. Throughout the life of this contract, the Contractor shall follow the most current Army procedure in effect that implements Homeland Security Presidential Directive 12.

1.3.7.

EMPLOYEE DRESS. The Contractor shall provide employee uniforms. Employees shall wear Contractor-furnished uniforms and aprons when on duty except aprons shall not be worn while serving food. Uniforms shall be in good repair (i.e., not in ragged or frayed condition), freshly laundered, light in color, well fitting, and color coordinated. Shirttails shall be worn tucked into the trousers. Long or short sleeve shirts shall be worn. Trouser cuffs shall meet the top of the shoe. Trousers shall be hemmed, not cut-off. Undergarment color or design shall not be visible through the material of the uniform. The Contractor shall permit only employees whose uniforms are clean, neat, and complete to serve food. Employees shall wear a fresh uniform (i.e., free of wrinkles, stains and odors) and the Contractor shall have extra uniforms available to allow employees to change if a uniform should become soiled. Uniforms shall not contain commercial advertising except hats may contain the name of the Contractor’s firm. The type and color of uniforms, as well as the standards of dress for Contractor personnel, shall be approved by the Contracting Officer’s Representative (COR). The Contractor shall submit sample uniforms to the COR no later than (NLT) fourteen (14) days after award of this contract.

1.3.7.1.

SAFETY SHOES. The Contractor shall provide safety shoes to be worn by all employees while performing work under this contract. Shoes shall be of sturdy construction, and shall cover the foot to meet sanitation and in accordance with OSHA safety requirements. At a minimum safety shoes shall have impact resistant toes, non-skid soles, be of a height to cover the ankle and meet ANSI standards. All employee’s shoes shall be of the same color (i.e., either black or brown.) Employees shall wear socks.

1.3.7.2. Supervisors and waiters shall wear Contractor furnished uniforms. Waiters shall wear tie and vest during special event meals which may occur at any time throughout the year. Uniforms are subject to Government approval.

1.3.7.3. All Contractor personnel shall wear identification badges with a minimum of the Contractor's name and the employee's last name. Identification on the badge shall be readily discernible from a distance of five feet. Identification badges worn by the contract manager and all supervisors shall indicate their job title.

1.3.8.

PERSONAL HYGIENE. Contractor personnel shall comply with TB MED 530, Chapter 2, Sections III and IV, and the following:

1.3.8.1.

Not wear an apron into any locker room/bathroom.

1.3.8.2. Not chew gum, except during break periods in designated areas. Use of tobacco in any form is prohibited in all Government buildings on the installation.

1.4.

VEHICLE OPERATORS. Contractor personnel operating privately owned vehicles on the installation must have a valid, United States, state driver’s license. The Contractor shall be responsible for obtaining parking passes for all employees’ vehicles. Parking passes will be issued by the Provost Marshall’s Office (PMO) and shall be returned to the PMO upon the employee(s) termination. Parking passes are subject to revocation, by the PMO, if an employee parks in non-designated areas. Parking passes shall be clearly visible through the windshield. Congested parking at any time shall not constitute an excuse for non-performance under this contract.

1.5.

QUALITY CONTROL. The Contractor shall submit a complete Quality Control Plan for Government approval to the COR no later than (NLT) fourteen (14) days after award of this contract. The Contractor shall establish and implement, upon performance of this contract, a complete Quality Control Plan to ensure all requirements of the contract are met. The basic tenet of the QC Plan is that the Contractor is responsible for quality control and for demonstrating conformance with contract requirements through objective evidence. All methods, procedures, and forms shall support this concept. This plan shall contain all elements and demonstrate a capability for controlling the quality of all requirements specified in this contract. The QC Plan must be able to identify and correct potential and actual problem areas quickly. The Contractor shall provide the Contracting Officer an updated copy of the program as changes occur. As a minimum, the Quality Control Plan and inspection system shall include:

1.5.1.

The quality control program shall be structured to assure contractor’s organization shall have direct accountability to the contractor’s performance of the terms of this contract.

1.5.2.

An inspection system covering all performance required by this contract. The Contractor’s inspection system must specify areas to be inspected, method of inspection, frequency of inspections, whether scheduled or unscheduled, documentation forms, titles of individuals who shall perform the inspections and the follow-up procedures. It must contain specific quality control techniques for services identified in the PWS.

1.5.3.

Identification of the Hazard Analysis Critical Control Points (HACCP) in handling and preparing food as management’s responsibility in monitoring the day to day operations.

1.5.4.

Methods for identifying and preventing deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable.

1.5.5.

Methods of documenting and enforcing quality control operations of both prime Contractor and Subcontractor work, including inspection and testing.

1.5.6.

Processes for corrective action.

1.5.7.

Methods of communication with the Government regarding quality and contract performance.

1.5.8.

Establish, maintain, and keep a file of all inspections conducted, customer complaints, and any corrective actions taken. Records must cover both conforming and defective inspection results. The Contractor shall assure that records are complete and reliable. The QC files and documentation shall be kept on site and a copy provided to the COR no later than five (5) workdays of the following month. QC files will be made immediately available to the KO at any time during the term of the contract, which includes any option periods exercised.

1.5.9.

Revise the QC Plan if recurring deficiencies indicate it is not adequate to ensure quality services. The Contractor shall submit in writing all proposed or required changes to the QC Plan to the COR for approval not later than fourteen (14) calendar days prior to the proposed effective date of change. No change shall be implemented prior to written approval by the KO.

1.5.10.

CUSTOMER COMMENTS. The Contractor shall encourage customer comments and participate in other food service surveys. The Customer comment program should allow customers to report comments, complaints, deficiencies, and occurrences of noncompliance with the terms and conditions of the contract. The method chosen by the Contractor shall be easily assessed. Adequate publicity shall be given so that Customers understand the program and procedures. Customer comment forms shall be turned in directly to the COR. The Contractor shall respond to the COR concerning inquiries and complaints within seventy-two (72) hours. A description of the manner in which the Contractor investigated and responded to any comment or complaint shall be included. The contractor shall submit a monthly list of comments and complaints received and actions taken to the COR.

1.5.11.

CUSTOMER SERVICE PROGRAM. The Contractor shall have in place an effective customer service program with special attention paid towards waiters to provide a "service with a smile" philosophy and attention to details. Contractor shall provide documentation of this program to the COR.

1.6. QUALITY ASSURANCE (QA). The Government will evaluate the Contractor’s performance under this contract using the Standard Inspection Requirements (FAR 46.3), the Inspection and Services Clause and quality assurance procedures. Typical procedures include random sampling (inspections), planned sampling (inspections) and customer comments. The quality assurance team will record all surveillance observations and review the Contractor’s quality control documents. When an observation indicates defective performance the COR will request the Contractor’s representative to initial the recorded observation indicating he/she has read and understands the observation. The Quality Assurance Surveillance Plan (QASP) or the Performance Assessment Plan (PAP) is used by the Quality Assurance team to meet the Governments' needs. The primary objective of the Government's quality assurance efforts will be to determine the effectiveness of the Contractor's quality control program/system.

1.6.1. PERFORMANCE EVALUATION MEETINGS. The Contractor management shall meet with the KO or designated representative at least weekly during the first month of the contract. Meetings will be held as often as necessary thereafter, as determined by the KO or on request of the Contractor management. The defects will be noted at the meeting and shall be written up and signed by the Contractor’s management as designated and the KO or his/her representative. Should the Contractor not concur with the written report as prepared, he/she shall so state in writing to the KO within one work day after receipt of the written report, clearly stating his objections.

1.7. PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property, subsistence and controlled forms provided for Contractor use. The Contractor shall assure that all equipment and supplies are secure throughout the day and at the close of each work day. The Contractor shall submit his key control plan to the COR no later than (NLT) fourteen (14) days after award of this contract. The Contractor shall limit and control access to the storage of subsistence and shall secure facilities at the close of each workday.

1.7.1.The Contractor shall ensure that the Poop Deck, Regimental Room, and the Black, Gold and Gray Room remain locked when not in use.

1.7.2. KEY CONTROL. The Contractor shall establish and implement a method of accounting for all keys issued by the Government. No keys issued to the Contractor by the Government shall be duplicated by the Contractor. The Contractor shall report occurrence of duplicated, misplaced, or lost keys to the KO or designated representative within one (1) hour after discovery of occurrence and submit a written report to the KO or designated representative by close of business the next work day. The written report shall provide complete details relating to misplaced or lost keys and the duplication of these keys. The Contractor shall be responsible for all costs for replacement or rekeying of locks and for replacement of keys if such action was necessary due to negligence of Contractor personnel. The Contractor shall submit his key control plan to the COR for approval no later than (NLT) fourteen (14) days after award of this contract. If disapproved, the Contractor shall re-submit for approval within fourteen (14) days.

1.7.2.1.

In the event a key is duplicated, misplaced, or lost, all locks and keys will be replaced by the Government. The Contractor shall reimburse the Government for replacement of locks or rekeying required as a result of keys being duplicated, misplaced, or lost by the Contractor or Contractor personnel. The Contractor shall also reimburse the Government for Government property lost or stolen as a result of unauthorized key duplication, misplaced key, or loss of key by the Contractor or Contractor personnel. It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by persons other than Contractor personnel. It is the responsibility of the Contractor to prohibit the opening of the locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, except for access of authorized Government personnel.

1.8. GOVERNMENT ACCESS. The contractor shall provide unhindered access to Government-owned, contractor-operated facilities for observation or inspection by Government agencies or individuals authorized access by the Contracting Officer. A list of authorized individuals will be provided the Contractor. Government personnel will not interfere with or hinder contractor performance.

1.9. INTERFACE WITH GOVERNMENT OPERATION. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.10. FRAUD, WASTE, AND ABUSE. The Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor occupied work areas. Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract. The Contractor shall notify the Contracting Officer of any instances of suspected waste, fraud, abuse or theft of Government Furnished Property by employees or subcontractors.

1.11. CONSERVATION OF UTILITIES. The Contractor shall implement the installation energy conservation program at each operational messing facility to ensure energy is conserved. The Contractor shall instruct all employees in the principles and methods of conserving energy, using as a resource, the Army Food Service Energy Management Program Manual, and USMA Regulation 420-6 Energy Management Program Regulation.

1.11.1.

The Contractor shall be responsible for operating under conditions which preclude the waste of utilities. Conditions include but are not limited to the following:

1.11.2.

Lights shall be used only in areas where and when work is being performed.

1.11.3.

For energy control the contractor shall turn off all ceiling lights in the dining room at the conclusion of the duty day, excluding a few lights necessary for night security. The night lights are prewired so the contractor will not be able to turn them off. The spotlights in B-Wing will not be turned on unless specified for various occasions.

1.11.4.

Covers to all light panels shall remain in a closed position. Nothing will block panels. Mechanical or electrical equipment controls will not be adjusted by Contractor employees.

1.11.5.

Dining room floor fans shall be turned off and unplugged when not in use and at the conclusion of the duty day.

1.12. FIRE PREVENTION AND PROTECTION. The contractor shall establish and follow an approved fire prevention and evacuation program. The Contractor shall train all Contractor employees, upon starting work, in accordance with USMA Reg. 420-3 and AR 420-90. The Contractor may ask for advice from the Fire Prevention and Protection Division in establishing a fire prevention program by requesting such advice in writing through the KO. The Contractor shall submit his program of instruction to the COR for review and comment no later than (NLT) fourteen (14) days after award of this contract.

1.13. ACCIDENT/INJURY REPORTING. Immediately upon the occurrence of a job-related injury, the Contractor shall prepare a Record of Injury Form, DA Form 1051, in duplicate and forward the original and one copy to the COR. If an injured employee is incapacitated and unable to report for work on his next regularly assigned shift, the Contractor shall prepare DA Form 285, US Army Accident Investigation Report and forward original and one copy to the COR within five (5) days after the accident occurs. The Contractor shall inform the COR and the Installation Safety Officer in the event there is a fatality or hospitalization of an employee or employees. Technical advice and assistance in accident investigating and reporting may be requested from the Installation Safety Officer through the KO. If any claims are made by a third party against the Contractor as a result of an accident which occurs in connection with the Contractor's performance, the Contractor shall submit a full report, in writing, within twenty-four (24) hours of the initiation of the claim, to the Contracting Officer.

1.14. SAFETY. The Contractor shall initiate a safety program for employees performing work under this contract. This plan shall be provided to the COR no later than (NLT) fourteen (14) days after award of this contract. The plan shall include a safety orientation for all employees and shall include but is not limited to the following: lockout/tag out, fire safety, hazardous communication (right to know) training, and proper use and wear of safety protection. This orientation shall be given to employees immediately following employment and at least quarterly thereafter. The Contractor shall provide the COR with written minutes from quarterly safety meetings within three (3) days following the meeting.

1.14.1.

As a part of the safety program, the Contractor shall establish and implement a Hazard Communication (HAZCOM) plan in each dining facility to inform and train employees on the proper use of chemicals. The program shall be developed using manufacturer's product information and Material Safety Data Sheets (MSDS). The program shall consist of an inventory of hazardous materials used in dining facilities, manufacturer's MSDS and instructions on use of each material, proper labels on each container and employee training. Reference Title 29, Code of Federal Regulation Part 1910.1200, Hazard Communication.

1.14.2.

The Contractor shall provide instruction to his employees concerning safe working practices. The Contractor shall comply with current OSHA Regulations, USMA Safety Regulations and applicable portions of other publications cited elsewhere in this contract. The Contractor is subject to unannounced safety inspections.

1.15. FILES. The Contractor shall maintain complete and accurate files of documentation, records, and reports required under the terms of this contract. The Contractor shall not allow access to the files by any Government agency, non-Government agency, or individual unless specifically authorized by the KO. Files shall be made available to the KO or designated representative upon request. The Contract Manager shall maintain copies of all records, reports and inspections at the on-site office.

1.15.1.

The Contractor shall make contract personnel available, as needed, in conjunction with review of files and operations, by the Government.

1.15.2.

A mechanized/computerized form of record keeping shall be utilized to track employee hours.

1.16. DISCLOSURE OF INFORMATION. Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as specified in this work statement.

1.16.1. The Contractor shall direct to the KO or designated representative, all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.17. SMOKING. The Contractor shall comply with USMA Policy Memorandum 17-95, which established uniform policies governing smoking within Department of Defense facilities.

1.18. The Contractor shall possess personnel with the necessary qualifications and skills to demonstrate knowledge in the following sections listed training requirements and to provide the appropriate employee training prior to their start of performance. The Contractor shall ensure that the following training requirements in Section {1} are met and shall submit an employee training plan/schedule to the COR no later than (NLT) fourteen (14) days after award of this contract.

1.18.1.

SANITATION TRAINING. The Contractor shall comply with the training requirements of TB Med 530, Chapter 2, Section I and Section V. The contractor shall provide all food personnel with training in compliance with TB Med 530, Chapter 2, Section V, paragraph 2-19. The scope of the training shall be directed to the individual’s role in prevention of food borne illness. The Contractor’s program of instruction shall be delivered to the COR no later than (NLT) fourteen (14) days after award of this contract.

1.18.2.

SAFETY TRAINING. The Contractor shall provide safety orientation and training to all employees prior to their initial start of work and at least quarterly thereafter. The safety orientation instruction and employee training shall focus on the safe handling of food (HAACP procedures established in the QC plan) and the use of equipment, chemicals, facility and work condition hazards in preventing accidents/injures. Employees shall be instructed on emergency procedures, treatment and reporting accidents/injuries.

1.18.3. EQUIPMENT OPERATOR/MAINTENANCE TRAINING. The Contractor shall initially train applicable employees on the use maintenance and cleaning procedures of food service equipment before use to ensure safe and proper operation and maintenance. Training shall be established IAW manufacturer manuals and Contractor’s SOP’s.

1.18.4. FOOD SERVICE TRAINING. Conduct Food service training for employees engaged in food service operation.

1.18.5. TRAINING CERTIFICATES. The Contractor shall maintain certificates and records of all required training on-site and shall make them immediately available for Government inspection upon request.

1.19. SEPARATION OF DUTIES. Personnel who clean latrines, garbage cans, drains, grease traps or perform similar custodial duties shall not handle clean serving items or food.

1.20. LOITERING. Contractor employees shall not loiter in any working or patron area. Before starting or upon completion of their assigned shift, employees shall depart food service facilities. The Contractor shall not allow any unauthorized personnel in storage, serving or ware washing areas.

INSPECTIONS:

1.21.1. PRE-SHIFT INSPECTION. The Contractor shall conduct a pre-shift inspection of Contractor personnel at the start of each shift for any overt evidence of communicable disease, boils, infected wounds, open sores or acute respiratory infection. Personnel with health problems shall not be permitted to work in any capacity where there is likelihood of food or food contact surface contamination with pathogenic organisms or transmitting disease agents to others. No nail polish or jewelry with the exception of a plain wedding band and medical alert bracelet.

1.21.2.

SANITATION INSPECTIONS. In addition to inspections of Contractor performance by the QAE, Installation Medical Authority (IMA) representatives and MEDDAC personnel will periodically inspect for compliance with sanitation standards of TB MED 530. QAEs, IMA, and MEDDAC personnel will report any defects causing unacceptable performance to the COR for appropriate action. Sanitary deficiencies require immediate correction and may be cause for shutdown of the facility until the Contractor restores sanitary standards. The Contracting Officer may order a dining facility closed as a result of sanitation deficiencies and hold the Contractor financially liable provided the Government did not contribute to the deficiencies.

1.21.3.

OUTBREAK OF DISEASE. During actual or suspected food borne or communicable disease outbreaks, the Contractor shall make facilities, equipment, and employees available for testing and questioning by medical and other investigative personnel to aid in investigations of outbreaks in IAW para 11‑5, TB MED 530. When a food borne outbreak is suspected, leftover food shall not be consumed or discarded until directed by the installation medical authority (IMA).

1.22.

CONTRACTOR PERSONNEL MEALS. Contractor personnel shall not consume or remove subsistence from the dining facilities or bring raw subsistence for preparation into dining facilities. Contractor personnel shall use the designated break areas for meals/breaks in designated areas. Contractor personnel eating a meal are authorize to use employee break area refrigerators and microwave units for their bags lunches or items from home to consume. Contractor personnel who are observed eating Government subsistence at any time, the Contractor shall take disciplinary action against employees found in violation. If employees observed eating do not have funds to pay for meals, the Contractor shall reimburse the Government the established meal rate.

1.22.1. HEADCOUNT OF CONTRACTOR EMPLOYEE. Contractor employees on duty shall be allowed in the employee break room and designated break areas during scheduled break times. The dining room, steps in front or around the Cadet Mess are not to be used as break areas. Off duty employees not on business are not to loiter.

1.23. RECYCLING PROGRAM. The Contractor and its employees shall comply with USMA regulation 200-4, for recycling. The Contractor shall recycle cardboard, office paper, newspaper, glass, plastic, tin cans, and aluminum (cans, containers and foil). Contractor shall use blue Government bins located in the basement and loading dock areas. Cardboard shall be separated and loaded in the bailer located in the basement. Contractor shall make a bail using the compactor machine when full.

1.24. ENVIRONMENTAL PROTECTION. The Contractor shall comply with all applicable Federal, State and local environmental protection laws, and all stated regulations and standards. The Contractor shall perform all work in such a manner as to prevent pollution of air, water and land. The Contractor shall comply with USMA Regulation 200-3, AR’s 200-1, 200-2, 200-3, and 200-4, and their implementing regulations pertaining to air, noise and water pollution control and abatement; solid and hazardous waste management, including recycling hazardous material transportation, storage, handling and disposal; spill prevention, control and countermeasures; cultural resource conservation and protection; wetlands; soils and geology; vegetation; threatened and endangered species and other protected plants and wildlife; and, energy conservation. Questions regarding specific requirements may be directed to the Contracting Officer's Representative.

1.24.1. The Contractor shall comply with newly enacted environmental laws and their implementing regulations, as noted in USMA and AR regulations, which become effective during the course of this contract.

1.24.2. The Contractor shall have available at each work site where hazardous materials are used, the applicable Material Safety Data Sheets (MSDS). All MSDS shall be readily available to employees and the KO or designated representative. The Contractor shall ensure employees are trained in the proper handling of hazardous materials to be used in accordance with OSHA and the USMA Hazard Communication Program.

1.24.3. The Contractor shall provide the COR with a listing of hazardous materials, quantities to be used, and copies of applicable MSDS for the contract period. The Contractor shall ensure that all hazardous material containers are clearly labeled as to contents. All hazardous materials shall be stored in accordance with requirements in the MSDS and installation Fire, Safety and Environmental Regulations. The Contractor shall ensure that materials stored together are compatible. Flammable materials shall be stored in properly marked, fireproof lockers or other approved containers. Disposal of pails, drums, or other containers, which contain or did contain hazardous materials shall be disposed of in accordance with federal, state and local regulations.

1.25. EMERGENCY MEDICAL TREATMENT. Government furnished medical service is not available to Contractor personnel, except in emergency on-the-job situations when personnel suffer serious injury or acute pain. Government emergency treatment will be provided as the first point of medical care. Transfer to non-Government facilities shall be effected as soon as possible and as determined by attending medical authorities. Contractor employees experiencing emergency on-the-job injuries or illness may use emergency services at Keller Army Hospital. The Contractor shall be responsible for any charges resulting from treatment received at Keller Army Hospital.

1.26. FOUND OBJECTS. The Contractor shall turn in all found articles to the COR office. Items such as cell phones, tablets, etc shall be documented using contractor in-house form.

1.27. SAFEGUARDING FUNDS AND CASH MEAL PAYMENT. The Contractor shall not be required to collect cash or maintain cash collecting documents and cash as prescribed in this contract and DoD FMR 7000.14, Vol. 5. (The government will account for cash funds as needed.)

1.28. STRIKE CONTINGENCY PLAN. The Contractor shall establish a strike contingency plan for continuation of performance under this contract should the Contractor's employees strike. The Contractor shall provide a strike contingency plan to the COR for approval no later than (NLT) fourteen (14) days after award of this contract. If disapproved, the Contractor shall re-submit for approval within fourteen (14) days. The strike contingency plan shall include proposed procedures to:

1.28.1.

Use supervisory personnel.

1.28.2.

Use other personnel presently employed by the Contractor.

1.28.3.

Use other sources of personnel in case of a strike.

1.28.4.

Notify the Government of a strike or intent to strike.

1.28.5.

Perform services outlined in this contract, with minimum disruption of services to patrons.

1.29. SCHEDULED CLEANING PLAN. The Contractor shall submit a cleaning schedule to the COR for approval no later than (NLT) fourteen (14) days after award of this contract. If disapproved the Contractor shall re-submit for approval within fourteen (14) days. This cleaning schedule shall reflect the day and general time of the day that tasks required less frequently than daily (e.g. floor stripping, light fixtures, venetian blinds, carpet shampooing, windows, and elevator shafts) are to be performed. Cleaning schedules shall be maintained by the Contractor and be available to the Government upon request. The Contractor shall submit changes to the COR as they occur.

1.30. TRANSITION. The Government will provide temporary space to perform transition. The incumbent Contractor shall provide the successor Contractor access to Government-furnished facilities one month prior to contract start date to observe the Contractor’s operation, monitor processes, perform inventories, and in general prepare for a smooth transition from one Contractor to the other. The Contractor shall provide the same access to a successor Contractor.

2.

DEFINITIONS/ACRONYMS

2.1. DEFINITIONS. Definitions of special terms and phrases used in this Performance Work Statement are included in JCS-PUB-1, “DoD Dictionary of Military and Associated Terms.” Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed here within. For the purpose of this contract, those specified below shall also apply.

Where “as shown”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this Performance Work Statement and the attachments accompanying this Performance Work Statement unless stated otherwise.

Where “as directed”, “as required”, “as permitted”, “approval”, “acceptance”, or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the KO is intended unless stated otherwise.

2.1.1. ACCEPTABLE QUALITY LEVEL (AQL). The maximum percent defective, the maximum number of defects per hundred units or the number of defects that can be considered satisfactory on the average. The allowable leeway or variance from a standard before the Government will reject a specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory way.