W911SA-17-Q-0004_Attachment_2-PRS.docx

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Yellow Ribbon Event, Minneapolis, MN
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W911SA-17-Q-0004
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W911SA-17-Q-0004 Attachment 2-PRS

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Attachment 2 – Performance Requirements Summary (PRS) The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds provided below describe the minimum acceptable levels of service required for each requirement.

PRS #
Performance Objective
Performance Standard
AQL
Workload Indicator(s)/Lot size
Method of Surveillance
Consequence
1.
5.1.1 Provide Lodging for Staff and Attendees
Lodging for an estimated 400 rooms for 850 night stays broken down in the PWS. At a minimum, the lodging establishment shall meet International Hospitality Association (IHA) Three Star rating criteria.
100% room availability. No customer complaints
# Customer complaints received
Customer Feedback. 100% Inspection

Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

2.
5.1.2 Meeting Space
a. Each meeting room setup with specified number of chairs and tables.

b. Pens and Pads set for each attendee.

c. Water stations in all meeting rooms. Refreshed when necessary.

100% of meeting room availability with accommodations
Number of meeting rooms and all required accommodations
100% inspection each day
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

3.
5.1.3 Audio Visual
a. Provide All required A/V for each room each day.

100% of all required A/V equipment

All required A/V equipment in each room
100% inspection
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

4.
5.1.4 Food and Beverage
a. Provide 4 meals, Saturday Breakfast, Lunch, Dinner and Sunday Breakfast for up to 650 attendees and Staff. Portions as to not run out before everyone is fed.
100% meals served to requirements
All meals served as required
100% inspection
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

5.
5.1.5 Additional Support Items
a. Provide 6 table and 8 chairs in lobby area for registration.

b. Provide A/V person to be available to assist during event times.

c. Provide info board.

d. Provide internet for operations room

e. Provide 50 tables with 2 chairs each and table cloths for our community partners

f. Provide package handling for all shipped packages.

g. Provide bulk copying for up to 1000 copies

h. Provide 25 easel stands for signage.

100% of Additional Support Items
All required support items
100% Inspection
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

6.
5.1.6 Parking or Transportation
a. Provide 40 parking vouchers p/day for Staff Fri-Sun.
100% of parking spaces (up to 40) available upon request
Customer complaints received
Customer Feedback
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

7.
5.1.7 Shuttle Service
a. Provide shuttle service for up to 700 attendees and staff, beginning Thursday through Sun.

1. No more than 1 hour wait at airport.

2. No more than 2 additional stops for other passengers.

# Customer complaints received
Customer Feedback
Negative comments on Hotel Survey

Results of this performance objective will be documented for reporting contractor past performance

8.
5.2 Child and Youth Activities
Provide 5 rooms for Child and youth service activities to support up to 7 children from the age of new-born to 18 months; up to 7 children from the age of 19-36 months; up to 30 children between the ages 3-5; up to 30 children between the ages of 6-12, and up to 25 children between the ages of 13-17 (up to 100 total).
100% of staff meet specified requirements for each age ratio
All required Staff
100% Inspection

Each day Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

9.
5.2.1.1 Child and Youth Activity Providers
The contractor shall provide proof, no later than 2 days prior to the start of the contract, that staff meets the minimum qualifications.
100% of primary staff and local hires
All required staff
100% Inspection
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

10.
5.2.2 Health and Safety
All children in care shall have a registration form on file with the contractor that includes parents’/legal guardian emergency contact information and child’s allergies or other serious medical conditions.

The Contractor shall ensure the childcare rooms meet the following:

All Rooms shall meet local fire code.

All Rooms shall have a minimum of two exits from each room All Rooms shall have Fire and Emergency Evacuation plan posted Designated evacuations location(s) shall be identified for childcare.

All Rooms shall meets Americans with Disabilities Act (ADA) Requirements All Rooms shall be free from health and safety hazards All Cords shall not (e.g., electrical, window blinds) be hanging within a child’s reach.

All furniture in room shall be secure or removed. Furniture and fixtures shall be in good repair.

All windows or doors to balconies shall be securely shut and locked.

All Rooms electrical plugs shall be covered All Rooms furniture/fixtures/carpets shall be clean and sanitized.

All Rooms shall be free from lead paint and asbestos.

Child and Youth accounted for continuously
100% accountability
100% Daily Inspection / customer feedback
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

11.
5.2.3 Licensing and Insurance Compliance
The contractor shall be licensed, bonded or certified, Nationally Accredited and have the appropriate number of certified personnel available for the event.
All specified documents must be available for inspection
Contractor primary staff must ensure LOSS – Line of Sight of local hired staff. Staff must where identifiable shirts.
100% Inspection
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

12.
5.2.4 Supplies, Contractor shall ensure to implement sleeping recommendations to reduce risk of Sudden Infant Death Syndrome or SIDS
The contractor shall provide all personnel, equipment, supplies, and materials necessary to furnish full-time quality childcare. All infants sleeping in cribs must be placed to sleep on their backs.

Cribs should be supplied by the requesting Army POC or the venue. Cribs shall meet the standards described on the US Consumer Product Safety Commission Crib Information website: http://www. cpsc.gov/info/cribs/index.html If infants are able to roll on to their stomach, they are allowed to do so, but they must still be placed on their backs to sleep by childcare provider Infants must not be left sleeping in car seats, swings or other restraining devices Infants must not be put to sleep with bottles in their cribs.

Soft toys, stuffed animals, blankets, other bedding must not be placed in infant cribs.

Sleep Sacks, wearable blankets If children can pull themselves up, they will no longer be placed in a crib.

Back-to-sleep crib placards must be placed prominently on/above each infant’s crib in a transparent sleeve which also contains a signed copy of the parental Infant Sleep Position Agreement

All required personnel, supplies and materials
Customer Complaints
Customer Feedback
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

13.
5.2.5 Security

Local, State, and Federal Background Investigation Requirements. The childcare provider shall requirements: Childcare Contractor shall provide a list of each employee working the event and the documentation that all checks have been returned as favorable. Complete a comprehensive background check.

a. Local, State, and Federal Background Investigation Requirements Childcare contractor must provide all necessary certifications for each employee.

b. Contractor shall ensure staff will be available Friday and Saturday for pre-registration, (photos, parental release for pictures, activities etc., forms to include documenting medical conditions, dietary restrictions, special needs, parental contact information, etc.).

c. Contractor shall implement a sign-in/sign-out procedure. Each child shall be signed in/signed-out of childcare rooms by the child’s parent or legal guardian.

Completion of federal and state background checks, FBI fingerprint checks, a sexual offender registry check and a child abuse registry check. (no later than 72 hours prior to Event date) IAW 42 U.S.C. 13401., Army Directive 2014-23 (Conduct of Screening and Background Checks on Individuals Who Have Regular Contact with Children in Army Programs) and DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services,” January 19, 1993.

Meet all requirements
Maintain 100% accountability
100% Inspection
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

14.
5.2.6 Reports and Documentation
a. Customer surveys on the childcare services rendered shall be distributed by the contractor and collected by COR. The surveys will be completed by the parent/guardian of the child enrolled in childcare under this agreement.

b. The last question on the survey will ask the parent or guardian to address any MAJOR issues/concerns with the childcare that the COR should be aware of, if any.

Collect at least 85% of surveys from each age group
# Customer Complaints Received
Customer Feedback
Negative comments on Hotel Survey.

Results of this performance objective will be documented for reporting contractor past performance.

15.
PWS Para 5.3 Report ALL Contractor manpower required for performance of this contract
Reported NLT the 31st of October each year. Reporting period shall be the Period of Performance, not to exceed 12 months, ending September 30 of each government fiscal year. Yellow Ribbon via secure data collection site.
Reported 100% of the time
Annual completed CMR
100% inspection
1% reduction in payment (RIP) of contract cost within CMR contract year

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

PRS Description of contents:

a. PRS #: indicates the numbering sequence within the PRS table.

b. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.

c. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

d. Acceptable Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the Government, but recognizes defective performance sometimes happens unintentionally.

e. Workload Indicator(s)/Lot size: This column indicates what will be directly utilized to obtain the lot size and validate the performance objective is achieved.

f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.

g. Consequence of failure to achieve the AQL.

File details come from the government source that posted it. Updated .