Attachment_0002_QASP.pdf

Quality Assurance Surveillance Plan (QASP)

M997A3 Vendor Managed Inventory

1. Purpose:

This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored How monitoring will take place Who will conduct the monitoring How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan.

This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Roles and Responsibilities:

Program/Project Manager (PM) – The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf.

Assigned PM:

Organization or Agency:

Telephone:

Email:

Contracting Officer (KO) – The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned KO:

Organization or Agency: RIA-JMTC

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Assigned COR:

Organization or Agency:

3. Performance Requirements:

The contractor is to perform activities to supply parts for assembly of the M997A3 Ambulance IAW Scope of Work (SOW) (attachment 0001 from solicitation)

A. Primary Method of Surveillance:

The contractor’s performance will be inspected by TARA-QA personnel to ensure all requirements have been followed IAW this QASP. Specific inspection methods are outlined below.

Service Standards Acceptable Performance

Method of Surveillance

Managing Stock On Site

Keeping inventory levels below maximum allowed and above minimum required amounts

Bins are stocked correctly 95% of the time

Periodic inspection

Emergency and Expedited Service

Respond with necessary inventory within 24 hours

Emergency response is completed 90% of the time

Documentation of request for service and time of compliance

Rejected or Damaged Goods

Materials identified as defective will be removed and replaced with acceptable parts to maintain minimum inventory requirements

Defective materials are replaced within one week 95% of the time

Weekly inspection of record of defective goods supplied and replaced

Usage Reports Contractor will supply monthly consumption reports to COR

Reports are received 100% of the time

Monthly reports submitted to COR

End of Program Contractor will coordinate end of program with PM/COR to insure excess parts at end of program is minimized

Vendor coordinates well with COR at the end of the program

PM/COR

Continuous Improvement

Contractor will participate in periodic performance reviews on points in QASP

Attend monthly meeting 100%

PM/COR to schedule reviews

B. Reporting of Results:

Tally Sheet

Date: _______________________

Inspector: _______________________

Frequency

Relative Req'd Date Count

Total Deficiencies

AQL

Conduct of Contracted Parts Management

Weekly Not later than the 10th of each month

Expedited/Emergency Services

Weekly Not later than the 10th of each month.

Response to Rejected Parts Weekly Not later than the 10th of each month.

Usage and Invoicing Reports

Monthly Not later than the 10th of each month.