Attachment_9_EGS_Support_to_CDMRP_TO_1_Feb_2017.docx

Electronic Grants System EGS Support to CDMRP Task Order Performance Work Statement Task Order #0002 Period of performance: 24 April 2017 through 23 April 2018

The CDMRP anticipates this level of effort shall be (total of 7.5 FTE’s):

Key Tasks:

Key Task 4.2.1 Provide Operations and Maintenance Services – 20%, Firm-Fixed Price Effort

4.2.1.1 Provide all day to day system operations and maintenance support services.

4.2.1.2 Monitor system performance to identify inefficiencies and make recommendations for improvements.

4.2.1.3 Make the necessary changes to the EGS application and/or database to fix system errors, defects and issues.

4.2.1.4 Ensure proper DoD IM/IT security procedures and protocols are followed and report any security concerns to the PM.

4.2.1.5 Communicate and coordinate with System Administrators at DoD hosting facilities as well as with CDMRP IT and IA staff to meet new user operating environment requirements.

4.2.1.6 Monitor and ensure functionality of existing and new system to system interfaces and views, resolve issues and coordinate with stakeholders as needed. Update, install and test as needed DoD approved third party plugins and software.

Key Task 4.2.2 Provide Technical Support – 20%, Firm Fixed Price Effort

4.2.2.1 Provide all technical support services.

4.2.2.2 Create and maintain end-user accounts. Track and maintain a consolidated list of user-reported errors/issues and status of resolution, keeping user informed.

4.2.2.3 Provide technical guidance to end users on EGS interfaces and functionality when requested.

4.2.2.4 Assist Government and other Contractor technical staff who are responsible for EGS operating system, servers, software updates and security requirements as well as end user system upgrades that may impact EGS usability.

Key Task 4.3.1 Provide System Development Services -30%, Time and Materials Effort

4.3.1.1 Provide all system development support services.

4.3.1.2 Analyze the Government’s requirements for any new system functions and features in order to plan, design, develop and implement such functions.

4.3.1.3 Provide timelines and milestones that describe how new system functions and features shall be developed.

4.3.1.4 Write application code and make the necessary database changes to accommodate new system functions and features. Test, integrate and evaluate new system functions and features in the development and user acceptance environments and deploy to production upon approval by the PM.

4.3.1.5 Monitor the performance of new features; make any necessary changes to adjust for defects, errors and performance issues. Document new system functions and features in a system design document.

Key Task 4.3.2 Provide System Enhancement Services -30%, Time and Materials Effort

4.3.2.1 Provide all system enhancement support services.

4.3.2.2 Analyze the Government’s requirements for system enhancements to existing functionality of EGS in order to plan and implement changes.

4.3.2.3 Develop timelines and milestones that describe how enhancements shall be accomplished.

4.3.2.4 Modify existing application code, configurations and database as necessary to accommodate enhancements.

4.3.2.5 Test and evaluate enhancements in the development and user acceptance environments, and deploy to production upon approval by the PM.

4.3.2.6 Document system enhancements within the system design documents.