Additional_Questions_and_Responses_Revised.docx

Additional Questions and Responses

1. On Questions and Answers you wrote for Question 11. You require Maintenance Service which would include PM Service, customary parts, repair, labor, and travel. To us that is considered a Full Service Plan. Under the FSP (Full Service Plan), the customer is entitled to an unlimited number of service calls. The service includes the repair of the instrument, labor, travel time/cost, PM(s) and necessary parts.

a. On Additional Questions and Responses you mention in several areas that your requirement is for PM Service. Our PM (Preventive Maintenance Plan) and procedures offer the following; One day complete LC-MS-MS Preventive Maintenance, multi vendor single source solution, vendor specific PM checklist, PM scheduling and customary consumables provided.

Can you please let me know if you want FSP (Full Service Plan) or a PM (Preventive Maintenance Plan)?

Response:

The contract should be for a Full Service Plan that would have an unlimited number of service calls to include the repair of the instrument, labor, travel time/cost, PM(s) and necessary parts. In addition, PM visits are to be included. I should have specified the exact number of PM visits for each listed piece of equipment in section 5.1 in the PWS. Each mass spectrometer is to receive two PM visits per year and all other pieces of equipment should only receive one PM visit per year. I added and highlighted the number of expected PMs per piece of equipment on the attached PWS, section 5.1. Hopefully this provides what you need.